Volkswagen of South Charlotte

I've been going to Volkswagen South for 10 years now and saw a huge difference in customers service yesterday! You can tell for sure it's being run by new management who care and take the time we deserve to saw a huge difference in customers service yesterday! You can tell for sure it's being run by new management who care and take the time we deserve to make sure we are satisfied. Very refreshing after so many years of frustration prior to this new mangement team. Thank you! More

While visiting Charlotte, I encountered car trouble....a dead battery and possibly electronic problems. Since the event occurred on a Sat. night, I had to remain in Charlotte for an additional night and dead battery and possibly electronic problems. Since the event occurred on a Sat. night, I had to remain in Charlotte for an additional night and have my Eos towed on Monday morning to the dealership. When my car arrived at VW of South Charlotte, I was taken care of and on the road within an hour. They were friendly and very efficient. A stressful situation turned out well. More

Excellent customer service and fast efficient service on your vehicle. The service staff are knowledgeable, fast, communicate with you well on the time and specifics of the work being done to your car. your vehicle. The service staff are knowledgeable, fast, communicate with you well on the time and specifics of the work being done to your car. I will enjoy using this dealer more often. The price is a bit higher than other shops or service station chains, but I enjoy visiting this dealership. More

I went in for an unscheduled visit in response to warning that there was a malfunction in my front left headlight. I called ahead and was given a resonable time estimate of my wait and service time which wer that there was a malfunction in my front left headlight. I called ahead and was given a resonable time estimate of my wait and service time which were both met. After they offered to wash my car and notified me that my tires needed attention. In all this Amanda was very courteous and professional. I walked away knowing my needs were attended to and also the feeling that I was truly valued, not just as a customer but as a person as well. Additionaly, I bought the car from this dealer a little over 6 months and he remembered me (and my boys whom I had 'punished' as we waited working on the deal. Couldn't ask for more. More

I've worked with John in service and Josh Hines (tech) several times in the past and have never been let down. John always keeps me updated on what's being done with the car or if there are any hiccups t several times in the past and have never been let down. John always keeps me updated on what's being done with the car or if there are any hiccups that need to be addressed. The quality of the work done by Josh (who always works on my car) has always been top notch. Very happy with the service received from this dealership and would recommend them to anyone with a VW. More

VW of South Charlotte is great. Everyone there was very friendly, and the main employees I worked with (John Schmidt and Josh Hines) were great guys and fixed the problem with my car. I was also give a fre friendly, and the main employees I worked with (John Schmidt and Josh Hines) were great guys and fixed the problem with my car. I was also give a free car wash with my visit, which was an added unexpected bonus. Great overall experience. More

My mother thought the service was great. She commented on how friendly everyone was. We had taken her car to get the problem diagnosed by another company. They said they found the problem and resolved it on how friendly everyone was. We had taken her car to get the problem diagnosed by another company. They said they found the problem and resolved it. The car battery should no longer be drained of power, but the problem still existed. I'm so glad we finally got the problem resolved. Thank you John More

Things have really changed for the better since Mr. Cohen has taken over the management of VW of South Charlotte. First of all, the general attitude of everyone on the team is pleasant and customer friendly has taken over the management of VW of South Charlotte. First of all, the general attitude of everyone on the team is pleasant and customer friendly. They now show genuine appreciation of my patronage to their dealership.Every aspect of my customer experience has improved. From the phone, to the showroom and sales staff, and most importantly the service area. Mr. Cohen has more than once demonstrated to me that he is committed to providing the ultimate in customer satisfaction. I recently had a problem with my 2006 Passat and brought it to Mr. Cohens attention.He and his excellent service manager Travis Hahn immediately addressed the issue and promptly resolved it to my complete satisfaction. Customer Service is a term that I believe is used too loosely in business today but not in the case of VW of South Charlotte. They sell wonderful products and equally as important, they stand behind what they sell. I highly recommend them!! More

The entire experience with John Schmidt and VW South was excellent. The bar has now been raised! I could not have asked to have been treated any more professionally than I was by John. When John was busy excellent. The bar has now been raised! I could not have asked to have been treated any more professionally than I was by John. When John was busy with another customer (when I was picking up my car), another gentleman stepped up and was also excellent in his professional handling of my situation. Both guys wanted to make sure I had no questions about my bill or any of the work that was done. Even the cashier was excellent. She made sure I had no questions before I paid. You could tell that she personally cared that I was satisfied with her team's performance and my satisfaction before I paid. The entire experience was excellent. I actually felt very good, even though I just spent $1405.00! Thanks, Henry Taylor More

Everyone at Volkswagen of South Charlotte was so friendly and helpful. I would definately reccomend them to my friends. There is plenty of inventory on the lot so you don't have to wonder what the car looks and helpful. I would definately reccomend them to my friends. There is plenty of inventory on the lot so you don't have to wonder what the car looks like in other colors. That was a big reason I chose to visit this dealershiep to begin with. They answered every question we had about warranties, interest rates, and the difference in models. My husband put off going to a dealership for many months because of the way salesmen try so hard to make the sale. But John Hatten was not that way at all. He was so nice and he pointed out all the perks of owning a Volkswagen without making us feel pressured to buy. David, the finance manager also was very nice and explained all of the warranty options avaiable to us. Overall, Volkswagen of South Charlotte is a wonderful dealership. More