Volkswagen of South Charlotte

I will begin by saying that I always went to Carolina VW for service because of the service staff and technicians. When they left and went to Volkswagen of South Charlotte, I decided to move as well. Thes for service because of the service staff and technicians. When they left and went to Volkswagen of South Charlotte, I decided to move as well. These are excellent people that will work hard to ensure that you are satisfied with the service provided. I have dealt with Joerg in the past and he is great. Working with John was great as well. The technician, Josh Hines, does all of the work on my car and I will not let another person work on it. I trust his abilities and his opinion and I would not think twice about trusting John and Joerg as well. Thank you all so much for your hard work and dedication to ensuring high quality service. More

the dealership did everything i asked. i wanted to make the deal before i walked into the dealership. the deal was done as promised. cal was very helpful in putting the deal together. i needed to get in an the deal before i walked into the dealership. the deal was done as promised. cal was very helpful in putting the deal together. i needed to get in an dout of the delership quickly when i closed the deal and this also happened. More

This dealership is very easy to work with! The location is easy to get to from the interstate. The showroom is comfortable and beverages, snacks were offered. They worked hard to find exactly the car I was is easy to get to from the interstate. The showroom is comfortable and beverages, snacks were offered. They worked hard to find exactly the car I was looking for. I have no problem recommending this dealership to my friends and family. More

Cal did a great job- very professional. He responded to my requests in a timely fashion. He was very informative, but low key, which was important to me. When we got into the pricing, he did a nice job of my requests in a timely fashion. He was very informative, but low key, which was important to me. When we got into the pricing, he did a nice job of protecting both the dealerships's interests and my interests. I'd be happy to refer friends to Cal and to VW South Charlotte More

Especially appreciated the fact that Joerg remembered me from our last service encounter, took me into the service bay so that the mechanic could show me what service was needed and why, and explained in de from our last service encounter, took me into the service bay so that the mechanic could show me what service was needed and why, and explained in detail what would be required to complete the repair and the cost. More

To be quite honest, I am not happy about the detailer messing up my front bumper by scratching it in several places the day I bought it, then pressure washing the paint off the right side of the bumper t messing up my front bumper by scratching it in several places the day I bought it, then pressure washing the paint off the right side of the bumper the following day (Sunday) when I brought it back up to the dealership to have it repaired and detailed again because of the smudges and smears all over the interior and windows. I had to bring it back on 3 occasions to finally get the bumper fixed! When my wife brought it up there Wednesday the guys put a bumper from another car on my car that was completely chipped up in about 10 or 12 places and full of touch up paint, which I could still smell at 5:30pm when I got home and looked over it. UNACCEPTABLE! So I brought it back on Thursday to get yet another bumper installed, and I'm still not satisfied with the results based on the fact that now, my front grille has scratch marks all over it where the service tech had to keep taking it out of one bumper and then install it in yet another bumper, just to be removed again, and installed in the 3rd and final bumper. What is the deal? Now I assure you that I understand no new car is perfect due to the shipping on semi trucks, test driving, and varying weather conditions, but the car I bought was perfect until the final minutes of the sale. Seems as if nobody had the courtesy to care that this is someones 25,000 Jetta, and the new owner might not appreciate the careless acts performed by your detail department and service department. One thing is for sure, I will not let the detail department touch my car ever again! Based on the actions taken, I'm not sure that I should even trust the service department to keep the maintenance up on my brand new vehicle. I am very disappointed! More

They're nice now and the prices are comparable to their competitors. They still do shoddy work. I relocated to Charlotte and took my car to VW of South Charlotte for a major service and they were able competitors. They still do shoddy work. I relocated to Charlotte and took my car to VW of South Charlotte for a major service and they were able to work me in quickly and perform most of the services requested. Their price was 50% higher than where I previously lived but they are convenient to my home and work, so I figured I'd just deal with it. The svc advisor was not even slightly friendly (or rude), but he didn't provide any reason for me to return so I decided to try another dealership the next time I needed service. I went to one of the other dealerships in town, and after they were unable to correct a warranty repair I decided to try VW South again. I met with the old service manager, Peter, who rode in the car with me and verified all sorts of strangeness going on. He immediately ordered me a rental to drive for the duration of the repair, which was very nice. Sadly, the rental was through Enterprise who rents the worst vehicles ever and I had to drive a smoked in Traverse for 3 weeks while they fixed my car. Traverse, being of the Enterprise variety, of course didn't have the alarm remote so when you unlocked the doors the alarm went off every time. Well I get the car back and my alignment is totally screwed up and my car was not driving well at all (but it was also not making the bad noises) so I took it back to Peter because Amanda the service advisor told me I'd have to pay $90 to get my car aligned (but I'd paid another dealer $50 to have it aligned <1000mi before) and since she was so rude and obnoxious about it AND the dealer UNALIGNED my car I told Peter he needed to fix it. (I didn't mention Amanda's rudeness to Peter that time, figuring maybe she had a bad day). After 3 more tries, they finally got the car driveable so I didn't have to come back for a few months. Of course they managed to drop a bolt in between my right fender and the frame of the car which rattled incessantly for a while and didn't fully reattach the left front fender liner or the air dam liner (for the first time). I brought my car back on a 100 degree day because the A/C died. It was still under warranty so I asked for a loaner or a Hertz rental. Amanda, being the impolite snotty little snot that she is lied to me and told me I couldn't get a Hertz rental and that I'd have to pay for it myself if I did. She also said they had to have it for >24 hours or something for a rental to be reimbursed through Enterprise rent-a-POS. Anyway, I did my errands and dropped the car off on a Thursday night, they weren't able to get it fixed by Friday so she ordered me a rental thru Enterprise. I told her I would be out of town until late Monday night so I would get the car Tuesday morning. She said that was fine and VW would cover the rental for the additional day. She blatantly lied and tried to cover it up in my invoice (also got an oil change) as a "freon" charge (for the same line item as my additional day of rental - purely unethical behaviour), even though the R134a was billed to VW for the warranty repair. Peter heard about that --- I wish she had been fired then and there. Again, air dam and fender liner were not attached??? Twice? Seriously? Sadly, the next (and last) time I went into the dealership, I was greeted by the snot herself, but she was at least cordial and kind of pretended to care this time. Sadly, she didn't write down everything I mentioned to her regarding the warranty repair and so the description was inadequate for the technicians to diagnose properly. When they took my car apart, replaced the parts with the same bolts initially used (even thought the technical service bulletin specifically stated to NOT REUSE THE BOLTS!), the car made the noise leaving their parking lot, and managed to be unaligned by them, it was the last straw. I turned around and asked for Peter to get everything fixed (he is the only person that's worked there that I've dealt with that has any sense at all) and of course he no longer worked there. New service manager Travis was obviously raised in a trailer park in Gastonia and quite simply should only work in a coal mine as he is a disgrace to those of us with cars that have been broken by incompetent technicians that do not read service bulletins or check behind themselves among other things. I will not go back to the VW South Charlotte dealership ever again and recommend that no one trust their vehicle with them. When you go for the overpriced service, they don't appreciate your business. When your car breaks, they may fix it but will break other things along the way. The service advisor Amanda is snotty and arrogant, doesn't listen and write down the problem on the service order, and flat out lies in some cases. The technicians do not read TSBs. The new service manager is repugnant, Peter was the only reason I went back to them in the first place, but with him gone, there's no saving grace. More

Everyone I encountered in this dealership is very friendly and helpful. The lounge is clean, organized, and relaxing. It makes the waiting for car servicing a pleasant experience.John is cheerful,hel friendly and helpful. The lounge is clean, organized, and relaxing. It makes the waiting for car servicing a pleasant experience.John is cheerful,helpful, and very professional. The turnaround time is well within John's estimates. I would recommend this dealership and John to the people I know. More

Everything was as promised and professional... Price was high but occasionally worth it. Everything was explained, everything seemed necessary. I felt very comfortable that my car, which has nearly 100,00 high but occasionally worth it. Everything was explained, everything seemed necessary. I felt very comfortable that my car, which has nearly 100,000 miles, can be trusted with care received at South Charlotte VW. More

I have had an excellent service advisor Joerg Kuheni, who's knowledge and professionalism hrlp me, and definetely would advice and would recommend this place to everybody, who needs to buy a car, or need who's knowledge and professionalism hrlp me, and definetely would advice and would recommend this place to everybody, who needs to buy a car, or needs to service his/her car.Thank you from the bottom of my heart, Elisabeth Rado More