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Volkswagen of South Charlotte

Charlotte, NC

4.9
2,146 Reviews
Thank you for visiting our website. My name is Mark Cohen. I am the General Manager/Owner here at the all new Volkswagen of South Charlotte. It is our ultimate goal here to provide you with all the information you request in an up front straight forward manner. My complete desire is to make sure that each and every customer is treated with the professionalism and courtesy that they come to expect from all of my staff. If there is anything that I can do for you personally please do not hesitate to give me a call or visit me at the store. If you are not happy with your experience please let me know, so I can try to help. Thanks Mark Cohen GM
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9900 South Blvd

Charlotte, NC

28273

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Showing 2,146 reviews

March 17, 2024

Matt was super helpful and never pushed me into something that I wasn’t comfortable with. Due to the status of my previous car, they even helped me with a loaner until I made a final decision. Matt was happy More

by Eschler.Megan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hettel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph in service
Mar 19, 2024 -

Volkswagen of South Charlotte responded

Hello Eschler, thank you; we appreciate your feedback! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

March 17, 2024

The process of buying my vehicle was straightforward and as simple as can be. I felt like the dealership was honest and gave me a good enough deal. More

by geoneto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spiros Dedis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Volkswagen of South Charlotte responded

Hi, here at Volkswagen of South Charlotte, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

March 17, 2024

Chris was a pleasure to work with and made process of buying a vehicle quick and easy. He made sure that everything was in order prior to my arrival and from the time of my test drive to finishing paperw More

by KellieW
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Volkswagen of South Charlotte responded

Hi, here at Volkswagen of South Charlotte, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

March 15, 2024

Victor always goes above and beyond with his service. He is the my go to for all new Volkswagen cars. We have purchased 3 and each time Victor does a fantastic job. More

by hammerp17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mar 17, 2024 -

Volkswagen of South Charlotte responded

Hello, thank you for your positive review. We're glad to hear that you found our team here at Volkswagen of South Charlotte so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

March 15, 2024

Chris Hand was knowledgeable and professional. He listened, answered all our questions and was super to deal with. Chris was pleasure to work with and we will be using him for our VW needs going f More

by Rob B
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2024 -

Volkswagen of South Charlotte responded

Hello Rob, we're glad to hear our staff took such great care of you! Here at Volkswagen of South Charlotte we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

March 12, 2024

Great dealership and sales. They worked with me in making sure I get most fair deal More

by ksarrafi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Volkswagen of South Charlotte responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Volkswagen of South Charlotte for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

March 11, 2024

I’ve got to start off and express our gratitude and how great Chris Hand is and how he’s worked with us the past 2 vehicles we’ve got. Chris has always went the extra mile and helped us! The purchase proc More

by andrew@andrewreff.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Volkswagen of South Charlotte responded

Hello, we're happy you found our staff to be so supportive during your experience here at Volkswagen of South Charlotte. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

March 11, 2024

I was very sad to replace my 2016 Honda pilot and wanted something with similar size, starting this and safety. I was pleasantly surprised to find this vehicle at Volkswagen of Charlotte. Immediately when C More

by Kelliefkennedy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Cohen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Feingold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Volkswagen of South Charlotte responded

Hello, we're happy you found our staff to be so supportive during your experience here at Volkswagen of South Charlotte. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

March 08, 2024

I had a great experience buying a used vehicle. Chris Hand was a pleasure to work with. I would recommend him and this dealership. More

by brianbarker
Recommend Dealer
Yes
Employees Worked With
Chris Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Volkswagen of South Charlotte responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 05, 2024

I had a great experience with Volkswagen of South Charlotte. Everyone there was welcoming and friendly and my salesman Matt Hettel was top notch with customer service, care and concern of all my SUV More

by Alisha F.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hettel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joerg Kuehni
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Volkswagen of South Charlotte responded

Hi Alisha, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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