Volkswagen of Salem

Great Experience Zach provided excellent customer service. He provided detail information about the car and the process. Jesse provided a thorough explanation about th Zach provided excellent customer service. He provided detail information about the car and the process. Jesse provided a thorough explanation about the loan process and what we should expect More

Home run wins the game! For as long as I can remember buying a new car was always an experience I placed in the same category as going to the Dentist. I could always feel my For as long as I can remember buying a new car was always an experience I placed in the same category as going to the Dentist. I could always feel myself not breathing. When would the shot come? The pain? The bad news of cavities.. I'm sure you get what I saying. Well, I'm happy to say that all changed in December of 2015 when we had a fantastic experience and joined the VW family. Fast forward to October of 2016 and back again without thinking twice. It's a crazy weather day for Salem. And we are car shopping again. My sons lease was about to expire and he decided after seeing how much I loved my Jetta to explore VW for himself. Like I said, crazy weather.. Batman sky, wind, rain, just nasty. As we entered the entrance to the sales area we were greeted by the salesman that would be our guide on another fabulous journey at VW. Jose Robinson was his name and much like Nancy Drew he immediately began to ask questions, fact finding, he would solve the mystery and figure out what my son needed! So, the search began. It was crazy fun, running around the lot in the rain. Jose wanted to make sure he found the car my son was looking for and wind nor rain would stop him! Once my son found what he was looking for we sat down and began the finance process. Jose was honest with us every step of the way. My son is a college student in the Pharmacy program at OSU. He needed a payment that would work in his budget and Jesse, the amazing numbers man made it happen! So, yes my son is so happy with his 2017 VW Golf. Jose made sure he was comfortable with all of the features and answered all questions. In talking with Jose about my Jetta he gave me some information about the leasing process that I was unaware about. The last year had brought some unfortunate life circumstances. As I shared my story with Jose I could tell he really cared. He said that he would do some research and get back to me. Jose wasn't blowing smoke about helping me! He called me the next morning and had some options to discuss. I couldn't believe it!! Long story short, I've ended up with a new 2017 Passat and a lower payment on top of it!! In conclusion, I can't say enough about these guys!! They are genuine and they say you'll always remember your first, but the second experience with Jose & Jesse was definitely the best!!!! Thanks guys!! More

Had my oil change Because I was also informed when I came in for the oil changed I also needed some belts replaced. I was leaving town the next day so I was very nice t Because I was also informed when I came in for the oil changed I also needed some belts replaced. I was leaving town the next day so I was very nice to know that they also noticed that as well. I always know ahead of time if other things that need to be replaced there is no surprises for me. Craig is totally awesome!! I tell my friends to go to the dealership. More

I lost thousands of dollars on my trade in due to VW recall I need to clarify my rating is for the sales process not the service department. I could not give them higher ratings. They have always been effective I need to clarify my rating is for the sales process not the service department. I could not give them higher ratings. They have always been effective and helpful. I traded my 2012 Passat in for a new 2016 Passat. I got a very low trade in value due to the air bag recall which could not be fixed at the time. This lowered my trade in value by at least $3000 I travel thousands of miles a month and could not wait for the repairs so I accepted the trade in. I feel this should be covered by Volkswagen and in the past when they were at fault they compensated me for any factory issues. I was told my car had a low value due to the fact it could not be resold until the repairs were done. Why is this my fault? I think with Volkswagen's current legal issues over their diesel problems and the airbag recall that could not be resolved at the time of the recall they have pushed their problems off on their loyal customers. I have owned over 20 Volkswagens but, I feel this will be my last. I contacted VW directly and for the first time never received a call back or response to my emails. I have purchased fleet vehicles for my company at times and will no longer include VW for consideration. More

Great experience with Lithia VW We worked with Charles and he was great. No pressure and very professional. He made a car buying experience enjoyable!! He knew his product and prese We worked with Charles and he was great. No pressure and very professional. He made a car buying experience enjoyable!! He knew his product and presented us with great options. He was very low-key and extremely helpful. More

Greg and Matt are awesome In this troubling time for Volkswagen TDI owners, it's refreshing having the peace of mind that Greg and Matt have provided. This time all we needed w In this troubling time for Volkswagen TDI owners, it's refreshing having the peace of mind that Greg and Matt have provided. This time all we needed was a simple battery replacement, but Greg made sure I was updated on all of the needed services for both of my VW's, and quickly blocked out the time to get the 2013's oil changed in the same time as it took to get the battery changed. As the time approaches to swap out our TDI's, the service that Greg and Matt have provided will definitely have us staying with the Volkswagen family. DS More

VW Jetta 2016 New My experience was good. The sales person was very helpful throughout the entire process. I liked that he picked me to take me to my car. My experience was good. The sales person was very helpful throughout the entire process. I liked that he picked me to take me to my car. More

good experiance all good, knew about product, attentive to detail, made sure I met all parties involved with the sale and future service of product. Will recommend t all good, knew about product, attentive to detail, made sure I met all parties involved with the sale and future service of product. Will recommend to friends... and will trade in for a TDI Touareg as soon as they are cleared to sell :) I like the Diesel More

REPAIR VW YOUR SERVICE REPRESENTATIVE WAS VERY COURTEOUS AND A GREAT AMBASSADOR FOR YOUR COMPANY. YOUR DEALERSHIP IS NEW AND SPACIOUS. VERY IMPRESSIVE. BUT NO YOUR SERVICE REPRESENTATIVE WAS VERY COURTEOUS AND A GREAT AMBASSADOR FOR YOUR COMPANY. YOUR DEALERSHIP IS NEW AND SPACIOUS. VERY IMPRESSIVE. BUT NOT SO HANDY More

Turbulent What a bumpy road to get to a resolution. There were misunderstandings and miscommunication until we all finally got on the same page. Thank heavens. What a bumpy road to get to a resolution. There were misunderstandings and miscommunication until we all finally got on the same page. Thank heavens. More