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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
720 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 720 reviews

November 20, 2024

The service we received was prompt and efficient and we were able to find exactly what we were looking for in within the price range we wanted. This was our third experience with this dealership and we'll More

by MICHAELPROSTAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us, Michael. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

November 19, 2024

So organize and fast and caring it was a good experience with them . I liked it More

by bkohanchi
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
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Nov 20, 2024 -

Volkswagen of Salem responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

November 18, 2024

Kept at dealership for 8 hours, made to feel forced to sign contract to hold the car being repaired. Sexual harassment onsite More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Wenzel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, Diana, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 18, 2024

This was my best experience I’ve ever had buying a car from a dealership. Tonya was my salesperson and she was amazing to work with. Not only was she very helpful and accommodating, but I genuinely enjoye More

by WNG4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tonya Cervantes
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Nov 18, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with Tonya and our team. We're glad to hear they delivered such a great experience! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

November 17, 2024

Mike in financing was amazing. Thank you for all of Peter's help as well. More

by BRIEGRIESBACH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Volkswagen of Salem responded

Brie, We are very happy to hear that Mike and Peter provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

November 17, 2024

Peter was great, no pressure to buy. They worked with my budget and down payment to get the monthly payment I wanted. Everyone was very friendly.and knowledgeable, they answered all my q More

by BOLVERA1020
Recommend Dealer
Yes
Employees Worked With
Pete Kotenko ⭐️⭐️⭐️⭐️⭐️,
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Nov 18, 2024 -

Volkswagen of Salem responded

It's fantastic to hear that Peter provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

November 17, 2024

Excellent, prompt, and courteous service. Service writer was attentive and understanding of my concerns. I'm very pleased and happy with the work performed. More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 16, 2024

Phenomenal sales and service managers. Cannot recommend them highly enough. Buy with confidence from Salem More

by DPBALENT
Recommend Dealer
Yes
Employees Worked With
Perry Fenton Sales Manager
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Nov 18, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 14, 2024

greg was very professional and made sure i understood what was going on with my car More

by Diego Gamino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2024 -

Volkswagen of Salem responded

Thank you for the kind words for our service department, Diego! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 10, 2024

Excellent customer service, listened to our wants and have to haves for our vehicle purchase and delivered exactly what we were looking for. More

by WNG4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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