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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
736 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 736 reviews

January 24, 2024

Fantastic staff interaction for the entire transaction. This process was seamless and the listened to my needs and delivered on what I was looking for. More

by ASCULLY201
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tonya Cervantes, Perry.
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Jan 24, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Salem are glad to have you as a customer. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

January 24, 2024

The initial sales person was friendly and helpful. When we went into buy the car we discovered deceptive pricing practices within the dealership. The dealership tried to charge us $600 for an antithef More

by eder2
Recommend Dealer
No
Employees Worked With
Tanner, Brendan, and finance guy Mike
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Jan 28, 2024 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

January 23, 2024

Knowledgeable sales people. Courteous, picked us up as our current car was not running. Not ‘pushy” More

by SAGDLB1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Mcelwain, Tonya Cervantes
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Jan 24, 2024 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

January 22, 2024

Everybody was great to work with. No pressure, best price, smooth transaction. Tanner was patient, and excellent to work with, highly recommend him! More

by AHOLOVICS
Recommend Dealer
Yes
Employees Worked With
Tanner
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Jan 23, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tanner and our team, and we look forward to working with you again. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

January 19, 2024

Thanks They did the work in a timely fashion and a pretty thorough checkpoint inspection. More

by GMTRAY1
Recommend Dealer
Yes
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Jan 21, 2024 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 18, 2024

The part wasn't covered under the warranty, that I paid before. But they did a good job More

by AMILLS8271
Recommend Dealer
Yes
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Jan 18, 2024 -

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 17, 2024

The first experience was great the guy who got me into a rental was amazing ! Then Greg Bell took over . He was the rudest person to me . Very disrespectful until I in fact showed him he was wrong about the More

by MEMEAKAMISSY
Recommend Dealer
No
Employees Worked With
Greg bell
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Jan 20, 2024 -

Volkswagen of Salem responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 17, 2024

I made the appointment online. checked in and was given service options. Waited in the waiting room I went through an uneventful check out. More

by Jarthurdavis72
Recommend Dealer
Yes
Employees Worked With
Joshua mcelwain
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Jan 17, 2024 -

Volkswagen of Salem responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 17, 2024

If I need to leave the car overnight, tell me sooner than the 3hours I waited in the lobby. More

by AMMONPM
Recommend Dealer
No
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Jan 20, 2024 -

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 17, 2024

My only issue with havi g my service done here is when i tell them i just want the oil changed and nothing else they always want me to do otjer thungs which amount up to thousands of dollars to have done. More

by cmelton602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. Customer service is our top priority and we appreciate your candid feedback. Please don't hesitate to reach out to us directly to discuss your concerns, we are always happy to help. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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