Volkswagen of Pompano

Everything about that experience was bad. Mark the GM was the only bright spot. Igor never told me the truth even when asking a direct question. I asked about the registration and the title b Mark the GM was the only bright spot. Igor never told me the truth even when asking a direct question. I asked about the registration and the title being under my name and he lied. He was supposed to get the roof rack from trade in- didn't. Waited three days and was forced to get it alone in 98 degree weather with one leg. Mark compensated me which is his bright point. The rest of the ordeal was awful. Only good was the car. But, am weary now after the razzmatazz that Igor put out there. Horrible. I know car salesmen stretch the truth but blatant lies to direct questions is unexceptable and fraudulent really. I am in the process of reporting this incident. More

Robert and Tyler did a great job. Car buying can be a long process but they made it pretty easy and relatively quick. Car buying can be a long process but they made it pretty easy and relatively quick. More

I’m from Texas and I located a car at the Pompano Beach Volkswagen dealership. Long Story about the car:-]. I called on a Sunday and was put in touch with Mr.Perry. From the moment of contact he kept cons Volkswagen dealership. Long Story about the car:-]. I called on a Sunday and was put in touch with Mr.Perry. From the moment of contact he kept constant communication and answered all my questions. I had my niece drive up from Miami to inspect the car and everything proceeded from there. I bought the car that week and flew down and Mr.Perry picked me up from the airport. We completed the deal and he recommended a nice restaurant by the beach before I made the long drive home. I did spend the night in Pensacola and made it back to Texas the next day. All I can say is Robert was very helpful and kept in contact with me all week. It was very much a pleasure do work with him and the dealership. Thanks My daughter loved the car and most of all the color. Habanero Orange :-) Bryan B More

Very good operation both Roque and Finance Manager were a pleasure to work with at the dealer pleasure to work with at the dealer More

Car not ready and not clean, but Roque do his best to do everyting before we leave. everyting before we leave. More

Igor was great and personable! Definitely a repeat customer if we deal with him directly! Definitely a repeat customer if we deal with him directly! More

Great salesman, easy to work with, no nonsense and willing to help. Highly recommend Robert! willing to help. Highly recommend Robert! More

I called to bring my almost brand new vehicle in for service because the charging door wouldn't open, they said I could be scheduled same day and to come on in. When I arrived, staff lacked attention an service because the charging door wouldn't open, they said I could be scheduled same day and to come on in. When I arrived, staff lacked attention and did not have any record of my call. I arrived at 3:30pm on a weekday when the service center closes at 6, but no service advisor could be bothered to do an intake on the vehicle. Instead, she chose to have me fill out an after-hours envelope to drop off the vehicle. Once they parked my vehicle later in the evening, I noted in the VW app they couldn't be bothered to lock my car. Hopefully they have security overnight. The next day, they worked on the vehicle and basically blamed it on me for not unlocking the car when opening the charging door, although I tried locked an unlocked. No charge service trip, and issue seems to be resolved, but I do not feel I will return to this dealer for service, More

My experience with VW of Pompano Beach was nothing short of a disaster, and you'd definitely be better off going somewhere else. I financed a pre-owned Nissan Altima with what they called a 'Bumper to Bu of a disaster, and you'd definitely be better off going somewhere else. I financed a pre-owned Nissan Altima with what they called a 'Bumper to Bumper' warranty. Just a few hours after leaving the dealership, the car had a transmission problem. The next day, I took it back to the dealer, and the sales manager recommended that I choose another car. I insisted in having the Altima fixed, but he advised me it would be better to move on to another one. So I picked a VW Passat and asked for the purchase terms to remain the same as with the first car. After driving the Passat for a day, the engine developed a strange issue where it wouldn't go over 2,000 RPM. I brought it back to the dealership, and they found a problem with the wiring harness, which this time, they decided to fix. Three months later, the gear shifter stopped working, so I had the car towed to the dealership, expecting my 'Bumper to Bumper' warranty to cover the repair. I was then hit with a $1,000 estimate to fix the shifter bushing. I told them the car was under warranty, but it took seven days for them to inform me that there was no warranty purchased on the car. I spoke to the service advisor, the service manager, the sales manager, and finally the general manager, who found out the warranty I paid $3,200 for on the Altima was never applied to the Passat. I asked for it to be applied to the Passat, but he said he couldn’t do it. In other words, they managed to perform two sales on me, and now I'm stuck with a car that has no warranty, despite having paid for one. To sum it up: not only does VW of Pompano Beach sell unreliable cars, but they also don’t seem to know how to handle their paperwork. But they're very good at tacking on extra interest if you're financing, specially if they can make it twice. More

Communication is lacking. The walk in experience was fantastic. They have a customer is always right attitude. Their finance team is professional and thorough. Michael Zembrus The walk in experience was fantastic. They have a customer is always right attitude. Their finance team is professional and thorough. Michael Zembruski took the lead with that on my visit and provided excellent service. More