Volkswagen of Pompano

The sales team in VW pompano is great . Personable , friendly and patient . It all started with Rebecca who approached me while waiting for my 2022 Atlas to be serviced . Long story sh Personable , friendly and patient . It all started with Rebecca who approached me while waiting for my 2022 Atlas to be serviced . Long story short she introduced me to Victor , sales rep , who truly asked the right questions to understand my needs and even though at first I didn’t want to spend that much he then introduced me to Oscar de manager who was also very genuine and friendly and professional . That’s when together they offered me the right fit for me and I walked away very satisfied . Great teamwork and felt good shopping for my new Tiguan at this dealership . Looking forward to seen what the service team does once I need to take my car for service More

Ivan and the rest of the team were very helpful regarding my decision and answered my questions. I have a few more questions but will address those on Friday when I bring her home🤗 my decision and answered my questions. I have a few more questions but will address those on Friday when I bring her home🤗 More

I stopped by to check the deals only, and ended up driving away in a brand new Taos. The dealer (Tony Herrejon) was very attentive and helpfull during the whole process. He was able to check my credit driving away in a brand new Taos. The dealer (Tony Herrejon) was very attentive and helpfull during the whole process. He was able to check my credit score, show the car, fill up paper work, and get me financed in record time. I was very pleased. More

The experience went good and the value was good. All went very well. Thank you very much All went very well. Thank you very much More

The team of Volkswagen at Pompano (Roque Díaz, Tony Carenza and Oscar Ramos) worked with us to go through the different options available and got us a deal that best matches our own personal situation Carenza and Oscar Ramos) worked with us to go through the different options available and got us a deal that best matches our own personal situation and expectations. We ended up leasing the car of our dreams :) I would HIGHLY recommend VW of Pompano! Roque was polite, friendly and patient with us. He was very attentive and always made sure we had everything we needed while not making us feel rushed or pushed into any particular deal. He answered all of our questions and we considered him overall an exceptional part of the team. More

The team of Volkswagen at Pompano (Roque Díaz, Tony Carenza and Oscar Ramos) worked with us to go through the different options available and got us a deal that best matches our own personal situation Carenza and Oscar Ramos) worked with us to go through the different options available and got us a deal that best matches our own personal situation and expectations. We ended up leasing the car of our dreams :) I would HIGHLY recommend VW of Pompano! Roque was polite, friendly and patient with us. He was very attentive and always made sure we had everything we needed while not making us feel rushed or pushed into any particular deal. He answered all of our questions and we considered him overall an exceptional part of the team. More

This is not rating of dealership since my initial lease in 2022, which was not a pleasant experience. This is rating of sales advisor Mr. Robert Perry. On November 20th, 2024, I have leased a new VW Taos S in 2022, which was not a pleasant experience. This is rating of sales advisor Mr. Robert Perry. On November 20th, 2024, I have leased a new VW Taos SE. Mr. Perry was a salesman assisting me during the entire process. He was not only cordial and pleasant to work with, but he was also very professional and helpful. Pleasant experience! I recommend asking for him, if you are thinking of visiting this dealership. Milota More

Did not honor price, super rude service especially from Oscar and finance department, big liars do not follow through on promised expectations. Oscar and finance department, big liars do not follow through on promised expectations. More

Don't go here! The sales team took advantage of the fact that my husband and I were there with our 6 month old daughter and kept us for 3 hours signing a contract. The sales team took advantage of the fact that my husband and I were there with our 6 month old daughter and kept us for 3 hours signing a contract. My husband had gone the day before to pick out the vehicle start the preapproval process so it was supposed to a simple process. They waited until my daughter was getting uncomfortable and continued to distract us with stories. By the time they brought up the contract we were ready to get our daughter home so we quickly signed through everything, thinking that everything the sales team conveyed was true. Once we got home we reviewed the contract to find they had added $10,000 in warranty to our loan. We had to call and go back to the dealer several times to get this resolved as they continued to mislead us about how they were taking care of reversing the charges. In the mean time we had to pay interest on the $10,000, for which we were not refunded. Needless to say, dot your i's and cross your t's because this dealer cannot be trusted! More

I spoke to Rashawn initially over the phone where we worked out the deal. He was helpful and always friendly. I finished the transaction with Roque “Rocky” Diaz who was so patient and accommodating. I worked out the deal. He was helpful and always friendly. I finished the transaction with Roque “Rocky” Diaz who was so patient and accommodating. I left the dealership in the dark and rain so it wasn’t until the next day that I found a few minor issues. I contacted the dealership and they told me to bring the car back. They allowed me to drive in a used vehicle while it took almost two weeks to correct the minor issues. Everyone was super friendly and easy to do business with. This is my 3rd Volkswagen with this dealership. More