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Volkswagen of Panama City

Panama City, FL

Overview
Reviews
Vehicles
4.8
166 Reviews
Call Dealership (866) 578-4270

3605 East 15th Street

Panama City, FL

32404

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Showing 166 reviews

June 17, 2024

Staff is INCREDIBLE in the service department! ! Mark and Matt are the best, and have gone above and beyond. They explained everything and got two vehicles in as quick as possible! Recommend to any More

by Cgillette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, matt
Report | Print
Jun 18, 2024 -

Volkswagen of Panama City responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Panama City. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2024

Great service. Timely. Helpful, and they take great personal care. They know my vehicle inside and out. More

by Joel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skaggs
Report | Print
Jun 16, 2024 -

Volkswagen of Panama City responded

Hi Joel, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 06, 2024

Extremely satisfied with the service! Special shout out to Mark and the servicing team for always taking great care of my cars. More

by Audie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Jun 08, 2024 -

Volkswagen of Panama City responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you so much again for your feedback. We hope you have a great day.

June 04, 2024

Pleased with my service. Employees were helpful. Service was quick and efficient. Prices were reasonable. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Smth
Report | Print
Jun 07, 2024 -

Volkswagen of Panama City responded

Hi Doug, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2024

Ryan is the best mechanic I’ve ever experienced and worked with. Keep him on! More

by strosniderk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan , Matt
Report | Print
Jun 03, 2024 -

Volkswagen of Panama City responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ryan at Volkswagen of Panama City! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 29, 2024

Unprofessional keep my car for 5 months and didn't fix it pay them 300 and didn't do a thing i still have the problem More

by Oliveros
Workmanship
Recommend Dealer
No
Employees Worked With
Mark
Report | Print
May 31, 2024 -

Volkswagen of Panama City responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Volkswagen of Panama City responded

Thank you for bringing this to my attention. I apologize for the delay and unresolved issue with your car. I would like an opportunity to address your concerns and earn your business. Please contact me. I look forward to speaking with you. Derick Rosa Service Manager Drosa@vwofpc.com

May 24, 2024

Always friendly representatives that seem attentive to my problem and they always let me know the progress of my vehicle. I do suggest a Women’s Day since today the waiting room was women only and we all sat More

by tjmackk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skaggs and Matt (can’t remember last name)
Report | Print
May 24, 2024 -

Volkswagen of Panama City responded

It's great to hear that you had such a positive experience with us! We're glad that our representatives were friendly and attentive, keeping you informed about your vehicle's progress. We love the idea of a Women's Day and are thrilled that you enjoyed the women-only waiting room and the opportunity to connect with fellow customers. Thank you for your suggestion, and we look forward to serving you again in the future!

May 17, 2024

I did go to the dealership to make my purchase because everything was done online. However, the GM Kyle and my sales person Kevin did an awesome job in helping me secure my vehicle. They made everythin More

by EShell61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle and Kevin
Report | Print
May 21, 2024 -

Volkswagen of Panama City responded

We're thrilled to hear about your positive experience with us, especially with Kyle and Kevin! Our goal is to make the car-buying process as seamless and enjoyable as possible, whether it's done online or in person. We appreciate your recommendation and look forward to assisting you and your loved ones in the future. Enjoy your new vehicle!

May 15, 2024

Great people and fast friendly service done right! I will continue to buy cars from this place More

by beachbubble40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Kyle
Report | Print
May 17, 2024 -

Volkswagen of Panama City responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 11, 2024

Service advisor was awful so rude and disrespectful I would never take a car back there More

by bradford7614
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew smith
Report | Print
May 14, 2024 -

Volkswagen of Panama City responded

Thank you for your feedback about this negative interaction you had during your service visit with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kyle McQuillen, General Manager kmcquillen@vwofpc.com

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