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Volkswagen of Panama City

Panama City, FL

4.8
131 Reviews

3605 East 15th Street

Panama City, FL

32404

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Showing 131 reviews

April 17, 2024

The salesman was low key and knowledgeable about our atlas answered all of our questions and got us on our way. A very enjoyable experience More

by patrickgehret
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Dugger Steve Kevin
Apr 19, 2024 -

Volkswagen of Panama City responded

It's great to hear that you had a very enjoyable experience with the salesman at the dealership! We're glad that they were low-key, knowledgeable about the Atlas, and able to answer all of your questions, getting you on your way smoothly. Enjoy your new vehicle!

April 06, 2024

Mark smith did an awesome job handling my service in a timely manner. Dealing with time constraints, and multiple services he went above and beyond. This location is better with mark. More

by Kody Leach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Smith
Apr 10, 2024 -

Volkswagen of Panama City responded

It's fantastic to hear that you had a great experience and that Mark provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 26, 2024

Check in was super quick and easy just like scheduling the appointment online. Didn’t take much time which was great! In and out and done perfectly. More

by Cathy11787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Smith
Apr 03, 2024 -

Volkswagen of Panama City responded

It's great to hear that your check-in experience was quick and easy and that scheduling the appointment online was efficient.

March 22, 2024

Great dealer experience. They got me in as planned and out prior to my expected finish time. More

by drtjschaefer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Mar 26, 2024 -

Volkswagen of Panama City responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

Quality service department and wonderful service advisor, Mark Skaggs. Clean waiting area. Prompt service. Good work! More

by bkenney721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skaggs
Mar 22, 2024 -

Volkswagen of Panama City responded

We're pleased to hear that you had a positive experience with our quality service department and service advisor, Mark Skaggs. Our clean waiting area and prompt service are part of our commitment to providing excellent service. Thank you for choosing us!

March 20, 2024

Service staff was very professional and friendly. Everything was explained in detail and all of my questions were answered thoroughly. More

by sashimkus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Smith
Mar 21, 2024 -

Volkswagen of Panama City responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 15, 2024

I payed extra for a tow to go here! That’s how good they are and how much we trust them More

by barbara.pruett535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Matt
Mar 19, 2024 -

Volkswagen of Panama City responded

That's a great testament to the trust and confidence you have in our dealership! We're honored that you chose us and went the extra mile (literally!) by paying for a tow to have your vehicle serviced here. We're here to ensure your satisfaction and provide top-notch service every time!

March 14, 2024

Our customer service rep Matthew Smith at Panama City VW was very rude. We scheduled our visit online via an email special for a $20 oil change that typically costs $90. When we went to check out after wait More

by cbs915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Smith
Mar 28, 2024 -

Volkswagen of Panama City responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Volkswagen of Panama City responded

Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Derick Rosa Service Manager Drosa@vwofpc.com

March 09, 2024

VW went above and beyond fixing my issue! They let me know it was a recall when I had no idea, then stayed late on a Friday to ensure it was fixed before the weekend. More

by spencerseawalker
Recommend Dealer
Yes
Employees Worked With
Derek, Mark
Mar 13, 2024 -

Volkswagen of Panama City responded

We're thrilled to hear that Volkswagen of Panama City went above and beyond to address your issue! It's great that we informed you about the recall and took the initiative to fix it promptly, even staying late on a Friday. Thank you for sharing your positive experience!

March 09, 2024

Mark is always helpful and knowledgeable. He can explain how my car works so even I can understand! I trust my car will be kept running great! More

by brendabooher
Recommend Dealer
Yes
Employees Worked With
Mark and Matt
Mar 13, 2024 -

Volkswagen of Panama City responded

We're delighted to hear that Mark consistently provides helpful and knowledgeable assistance, ensuring you understand how your car works. Trust is crucial, and it's great that you feel confident in the service he provides. Safe travels in your well-maintained car!

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