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Volkswagen of Panama City

Panama City, FL

Overview
Reviews
Vehicles
4.8
131 Reviews
Call Dealership (866) 578-4270

3605 East 15th Street

Panama City, FL

32404

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Showing 131 reviews

May 29, 2024

Unprofessional keep my car for 5 months and didn't fix it pay them 300 and didn't do a thing i still have the problem More

by Oliveros
Workmanship
Recommend Dealer
No
Employees Worked With
Mark
Report | Print
May 31, 2024 -

Volkswagen of Panama City responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Volkswagen of Panama City responded

Thank you for bringing this to my attention. I apologize for the delay and unresolved issue with your car. I would like an opportunity to address your concerns and earn your business. Please contact me. I look forward to speaking with you. Derick Rosa Service Manager Drosa@vwofpc.com

May 24, 2024

Always friendly representatives that seem attentive to my problem and they always let me know the progress of my vehicle. I do suggest a Women’s Day since today the waiting room was women only and we all sat More

by tjmackk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skaggs and Matt (can’t remember last name)
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May 24, 2024 -

Volkswagen of Panama City responded

It's great to hear that you had such a positive experience with us! We're glad that our representatives were friendly and attentive, keeping you informed about your vehicle's progress. We love the idea of a Women's Day and are thrilled that you enjoyed the women-only waiting room and the opportunity to connect with fellow customers. Thank you for your suggestion, and we look forward to serving you again in the future!

May 17, 2024

I did go to the dealership to make my purchase because everything was done online. However, the GM Kyle and my sales person Kevin did an awesome job in helping me secure my vehicle. They made everythin More

by EShell61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle and Kevin
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May 21, 2024 -

Volkswagen of Panama City responded

We're thrilled to hear about your positive experience with us, especially with Kyle and Kevin! Our goal is to make the car-buying process as seamless and enjoyable as possible, whether it's done online or in person. We appreciate your recommendation and look forward to assisting you and your loved ones in the future. Enjoy your new vehicle!

May 15, 2024

Great people and fast friendly service done right! I will continue to buy cars from this place More

by beachbubble40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Kyle
Report | Print
May 17, 2024 -

Volkswagen of Panama City responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 11, 2024

Service advisor was awful so rude and disrespectful I would never take a car back there More

by bradford7614
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew smith
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May 14, 2024 -

Volkswagen of Panama City responded

Thank you for your feedback about this negative interaction you had during your service visit with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kyle McQuillen, General Manager kmcquillen@vwofpc.com

May 05, 2024

Great reception as I show up for my appointment kept me up to date as I waited. Thanks for great service as always More

by safday12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt the service great and the guy who worked on my car went over and beyond talking to me and make sure I understood everything thanks these 2 guys were and they made my time not seem long at all
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May 08, 2024 -

Volkswagen of Panama City responded

We're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 05, 2024

Great and efficient service! Wonderful and friendly staff! Smiles from start to finish. Will return. More

by Bturner04.bt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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May 08, 2024 -

Volkswagen of Panama City responded

We're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 02, 2024

Had a great time working with the guys at Volkswagen. Will do business with them again. Chad was GREAT, DEDICATED TO MAKING THINGS COME TOGETHER. Big Fat THANKS TO EVERYONE INVOLVED. More

by Lady A
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chad and Kevin in sales.
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May 05, 2024 -

Volkswagen of Panama City responded

That's fantastic to hear about your great experience at Volkswagen of Panama City and with Chad! We're glad that Chad's dedication made your experience positive, and we appreciate your gratitude towards everyone involved. We look forward to doing business with you again in the future!

April 27, 2024

Service department is great! Mark is awesome and very helpful. Communication is great, you always know what’s going on with your car. More

by Waterstone Enterprises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Apr 30, 2024 -

Volkswagen of Panama City responded

It's fantastic to hear that you had a great experience and that Mark provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 19, 2024

We requested an oil change but it wasn’t done. We would like to schedule it. We didn’t think about the oil change when we picked it up. We’re not upset. Just want to reschedule More

by lmrowe123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Apr 20, 2024 -

Volkswagen of Panama City responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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