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Volkswagen of Palm Springs

Cathedral City, CA

Overview
Reviews
4.4
74 Reviews
Call Dealership (760) 770-1100

67909 E Palm Canyon Dr

Cathedral City, CA

92234

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Showing 74 reviews

February 20, 2022

The service is prompt they gave me the options that I had they kept me informed of their progress and called me promptly when they found other problems More

by Bachratte1
Recommend Dealer
Yes
Employees Worked With
Allen
Report | Print
Feb 21, 2022 -

Volkswagen of Palm Springs responded

Hi Bachratte1, thank you for the amazing five star review. We at VW of Palm Springs are excited to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change! Thank you. - Sara (in customer service)

February 15, 2022

My vehicle had a check engine light on. Brought it in for diagnosis and repair. Service advisor Manny was professional and courteous throughout. Dealership is clean and staff care about More

by mstrachan951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Pimental
Report | Print
Feb 15, 2022 -

Volkswagen of Palm Springs responded

Thank you so much for choosing VW of Palm Springs for your Volkswagen Tiguan. We’re excited to hear that you had such a great experience with Manny Pimental, your Service Advisor. We are here to help our clients every step of the way and we're happy to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)

February 08, 2022

Great service, faster than expected return and reasonable pricing. Customer service was on their game. More

by Pbnkidz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Feb 08, 2022 -

Volkswagen of Palm Springs responded

Hey, thank you for taking the time to provide our VW of Palm Springs Store your fantastic feedback. We are so very happy to hear that our team provided you an excellent experience within our Service Center. We can't wait for your next visit. Thank you - Sara (in customer service)

December 29, 2021

Alan in Service has always been accommodating. Prompt and reliable service. Mike Cota is exceptional More

by booterrupp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan, Service. Mike Cota. Sales
Report | Print
Dec 30, 2021 -

Volkswagen of Palm Springs responded

Hello, thank you for taking the time to leave our VW of Palm Springs Store your great feedback. We are beyond happy to know that you received the outstanding experience that we are known for from one of our great Advisors, Allen Elsken and Mike Cota in our Sales Department. We cannot wait to supply you another great visit. Thank you and drive safe. - Sara (in customer service)

December 15, 2021

They are always so courteous. I can’t count how many times the service desk person just went out and diagnosed the issue without a cumbersome process. More

by paulnixon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know
Report | Print
Dec 16, 2021 -

Volkswagen of Palm Springs responded

Hi Paul, thank you for the fabulous five star review. We at VW of Palm Springs appreciate you not only for your feedback, though also for your continued efforts in being one of our great valued customers. We are excited to hear that your recent visit well, and cannot wait to set up your next visit. Thank you - Sara (in customer service)

December 09, 2021

Requesting the appointment online was easy, Allen, our Service Advisor explained the process and very helpful and professional. More

by Joseph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen
Report | Print
Dec 09, 2021 -

Volkswagen of Palm Springs responded

Hi Joseph, we at Volkswagen of Palm Springs are ecstatic to know that your overall visit to our Service Center was great. We are thrilled to know that your Service Advisor Allen Elsken, supplied you the ideal five star experience. We cannot wait for your next visit. Thank you and drive safe! - Sara (in customer service)

October 28, 2021

It’s always easy to get in and great service and follow up. Manny was very friendly and efficient. More

by lwjr71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny
Report | Print
Oct 29, 2021 -

Volkswagen of Palm Springs responded

Hello, thank you for the amazing five star review. We at VW of Palm Springs are beyond excited to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change! Thank you. - Sara (in customer service)

October 17, 2021

It was impossible to make contact , kept reaching voicemail for all numbers. The only contact I had was when I received a call from you. Makes me want to do business with another vw dealership. More

by Jameskkelly3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
?, not sure
Report | Print
Oct 18, 2021 -

Volkswagen of Palm Springs responded

Hi James, we appreciate you taking the time to give us your feedback. We would like the opportunity to address your concerns. We will be forwarding your feedback to our Management team at VW of Palm Springs, and someone will be contacting you shortly. Thank you - Sara (in customer service)

October 13, 2021

good customer service, the issue didn't get fix and got lied to about getting a part replaced. More

by bmiixcx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
manny
Report | Print
Oct 14, 2021 -

Volkswagen of Palm Springs responded

Hello, we regret to hear that your experience with our staff was unpleasant. This is concerning to us, as we impress very high standards upon our staff. Please contact us at 1.866.99.MOTOR, so we can better understand your experience in more detail. Thank you. - Sara (in customer service)

October 01, 2021

Allen’s the best, always takes care of me!Vary Allen’s the best, always takes care of me! Vary professional and sincere Always Thanks! More

by Lmtsteve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen
Report | Print
Oct 04, 2021 -

Volkswagen of Palm Springs responded

Hello, thank you for the amazing five star review. We at VW of Palm Springs are excited to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change and supplying you another outstanding visit! Thank you. - Sara (in customer service)

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