Volkswagen of Palm Springs

Worst service ever. Leaves you on hold then hangs up. Does not even look at car for a day or two after appointment. Fails to provide updates or obtain work authorization Leaves you on hold then hangs up. Does not even look at car for a day or two after appointment. Fails to provide updates or obtain work authorization. Doesn't contact when work will not be completed. Management never available. Lastly, substandard work with inattentive service advisors never taking accountability for their crappy service. Stay away. More

Excellent customer service throughout the dealership. Service department especially goes above and beyond the call of duty. Service department especially goes above and beyond the call of duty. More

This has been my dealership for almost 8 years and they are always professional and explain any work that needs to be done. I highly recommend them! are always professional and explain any work that needs to be done. I highly recommend them! More

They are on top of everything and everyone who enters their door. Very professional and customer friendly. Work is scheduled and always on time. They also communicate directly with their customers keepin their door. Very professional and customer friendly. Work is scheduled and always on time. They also communicate directly with their customers keeping them up to date on the progress of their service. Never misleading and accurate and fair on pricing. Working with Allen and his crew always winds up being a thumbs up experience! More

Manny my service rep is knowledgable and compassionate to all my service needs. This guy is a winner. We need more service reps like Manny. Volkswagen service in Palm Springs. 5 STARS for Manny. Frankie all my service needs. This guy is a winner. We need more service reps like Manny. Volkswagen service in Palm Springs. 5 STARS for Manny. Frankie More

I have bought numerous cars, both domestic and foreign, over the past fifty plus years. Not once have I had a pleasant experience with buying or servicing a car, until I went to Volkswagen of Palm Springs! over the past fifty plus years. Not once have I had a pleasant experience with buying or servicing a car, until I went to Volkswagen of Palm Springs! Both their Sales and Service Department are excellent. I was at work one night and was unable to shut my car off, the key would not turn. Several men from work tried to help but were unsuccessful. Auto Club could not help either. Then I called Volkswagen of Palm Springs, Service was closed, but Sales was open. I was very fortunate that Pablo in Sales happened to answer my call. Pablo suggested I go to Auto Zone and they would help. Pablo also asked for my phone number and said he would call me when he got off work, and if Auto Zone could not help me, he would swing by after work and assist me. Both the employees and customers at Auto Zone tried their best to turn the key off, but alas, they were unable to do so. True to his word, Pablo called me after work and he was confident that he would be able to turn my car off. Sure enough, he showed up ten minutes later and was able to turn off my car. He turned it back on and told me what to do if I was unable to shut off the car. The next day I went to Volkswagen service department and Allen, the Service Manager, told me the service was under warranty and gave me a very nice loaner car to drive. Also, I tried to give Pablo some money as a small token of my gratitude and appreciation. He refused to take my money even though I pleaded for him to take it! He told me if I wanted to give someone the money to give it to a female employee who worked really hard and deserved the money more than he did. I passed it on as Pablo requested. Wow, I thought my deceased boyfriend was the last good man on earth. I was wrong, there is Pablo and Allen! If you are in the Palm Springs area and need to buy or service a Volkswagen, please do not hesitate to go Volkswagen of Palm Springs and ask for Pablo in Sales or Allen in Service. I’m sure you will be very happy with their sales and service. More

This is my first review in my life! So upset , disappointed, angry since this guys convinced me to sign lease agreement had no chance to analyze and think about it, was as a hostage for So upset , disappointed, angry since this guys convinced me to sign lease agreement had no chance to analyze and think about it, was as a hostage for several hours! End up with brand new car with check engine light every week consistently and lease agreement which is makes me sit every evening look at crazy numbers in it and pul my hairs not understanding how could I sign this nonsense paperwork! Well there is no help anywhere, agreement is signed means go screw yourselves! Great job Volkswagen Palm Springs team! More

This is my fourth purchase and they taking care of me each time very well. I would recommend them to all my friends each time very well. I would recommend them to all my friends More

They have been there for me whenever I needed help. Love their concerige service. Thanks...HM Love their concerige service. Thanks...HM More

Very helpful and fun to work with! I needed help with a service item and they got me in, and taken care of right away! Thanks Guys! I needed help with a service item and they got me in, and taken care of right away! Thanks Guys! More