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Volkswagen of Palm Springs

Cathedral City, CA

4.4
74 Reviews

67909 E Palm Canyon Dr

Cathedral City, CA

92234

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Showing 74 reviews

June 18, 2023

Thank you to Jennifer and the entire team at PS Volkswagen. The service in all departments was excellent and they did everything they said they would do. Hard to find in a car dealer these days! More

by 4jsholdings
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jennifer
May 24, 2023

Outstanding customer experience! Many thanks to the staff in the service department, they were patient & professional. Especially Allen in service for delivering exceptional customer More

by bcbenton29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
May 19, 2023

The service department is thorough and complete. Explains everything well. Work is done in a timely manner. More

by Rguyer5291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
May 12, 2023

Great service department! Manny, service rep, is the best: knowledgeable and professional with great people skills! More

by csteinauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny.
May 12, 2023 -

Volkswagen of Palm Springs responded

Hello, thank you for the incredible five star review and for choosing VW of Palm Springs for the service on your Volkswagen Beetle. We are beyond delighted to know that working with Manny Pimentel, your Service Advisor was professional and welcoming. We hope to see you again soon for another excellent visit. - Sara (in customer service)

May 08, 2023

I want to thank Christine the manager in the service department . Christine is the only person that did not give me the run around like the corporate office did !!! Christine has the determination, will More

by s.agnoletto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
May 08, 2023 -

Volkswagen of Palm Springs responded

Hi Shelly, thank you so much for choosing VW of Palm Springs! We’re excited to hear that you had such a great experience with Christina Conlon, our Service Manager. We are here to help our clients every step of the way and we're so happy to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)

April 21, 2023

Very proficient, professional dealer Did all work as promised on time. Highly recommend using this dealer More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriela
Apr 24, 2023 -

Volkswagen of Palm Springs responded

Hello Gary, thank you so much for choosing VW of Palm Springs! We’re so excited to hear that you had such a great experience with our service team. We are here to help our clients every step of the way and we're so happy to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)

April 21, 2023

My service advisor Allen is excellent, he gets the cars finished very quickly, and always reaches out to me to let me know when they are ready, and is very friendly. Thank you always for your help. More

by Jacqueline.A.Ditmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen in service
Apr 21, 2023 -

Volkswagen of Palm Springs responded

Hey Jacqueline, thank you so much for choosing VW of Palm Springs. We’re so excited to hear that you had such a great experience with Allen Elsken, your Service Advisor. We are here to help our clients every step of the way and we're so happy to hear that the dedication and hard work shows. Thanks again and drive safe! - Sara (in customer service)

March 15, 2023

Let me tell you--we first received a huge repair estimate from our Honda dealership over and above a few thousand dollars and even considered whether it would make more sense to trade it in and purchase a ne More

by satsuma-lifts0z
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby
Mar 16, 2023 -

Volkswagen of Palm Springs responded

Hello, thank you for taking the time to provide our Volkswagen of Palm Springs Store your fantastic feedback and review. Our team is beyond delighted to know that we impressed you from start to finish with our honest and hassle free customer service. We cannot wait for your next visit and to provide you another outstanding experience. Thank you and drive safe - Sara (in customer service)

February 16, 2023

For the 6 years I've used this Dealership for regular services and special needs. The staff always makes me glad to come back. They all seem happy in their jobs, and happy to be of service. Totally hones More

by JenDfromJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Elsken, Manny Pimentel, Matt, Oswaldo
Feb 16, 2023 -

Volkswagen of Palm Springs responded

Hi Jen, thank you for the amazing five star review. We at VW of Palm Springs appreciate you not only for your incredible feedback, though also for your continued efforts in being one of our great valued customers. We are beyond happy to know that our team continues to provided you exceptional customer service with every visit. We cannot wait to continue with great customer service for your next visit. Thank you - Sara (in customer service)

February 03, 2023

They were very busy and found a way to make time for me. I could not be without my car at the time due to a work project. Nice, helpful, and gave me a good price on servicing my Mk7 Golf TDI. [Dsg/Fuel F More

by JonsIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan, Manny, Cassie, & Stuart.
Feb 03, 2023 -

Volkswagen of Palm Springs responded

Hello Jon, thank you for the incredible feedback and amazing review. We stive for perfection with every visit, and we are so happy to hear our Service team at VW of Palm Springs provided you an exceptional visit from beginning to end. We are proud to have earned such a great customer. We cannot wait till your next visit. Thank you - Sara(in customer service)

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