Volkswagen of Palm Springs

I recently purchased a used truck from this dealership, and my experience has been far from satisfactory. Firstly, they refused to honor my pre-approval letter from my credit union and instead insisted and my experience has been far from satisfactory. Firstly, they refused to honor my pre-approval letter from my credit union and instead insisted on using Capital One, which came with significantly higher APR rates. This felt like a push towards unnecessary higher costs. The salesman, Mike Cota, was overly aggressive in pushing add-ons, making the whole process uncomfortable. He kept pretending to be friendly, but it was clear he was more interested in upselling me than in helping me close out my deal for the truck. After completing the purchase, I was assured that my copies of the paperwork would be sent to my email. It's been weeks, and I haven't received a single document. I've reached out twice and still haven't received any response. To make matters worse, I'm now paying for tire coverage that I didn't want and don't even have details on what it covers. This has been an extremely frustrating experience, and I feel misled and unsupported. I would not recommend this dealership to anyone looking for a straightforward and honest car-buying experience. Update 7/5/24 I recently contacted this dealership as per their suggestion in a reply to my initial review. I received a call from Gloria Medina, the finance manager. Although she didn’t use any explicit language, her tone throughout the conversation was incredibly disrespectful. She accused me of lying about not receiving the paperwork for my agreement and insisted that I had already received it. To make matters worse, she offered to send me a copy of my agreement only if I agreed to remove my 1-star review. This kind of behavior is unacceptable, especially from someone in a managerial position. Accusing customers of dishonesty and using leverage to manipulate reviews is highly unprofessional. I stand by my initial review and hope this dealership addresses their customer service issues immediately. More

Had an appointment but vehicle sat for 1 hour and 30 minutes until I confronted the manager. They quickly got the job done after that and were very apologetic and gave me a complimentary tire rotation. minutes until I confronted the manager. They quickly got the job done after that and were very apologetic and gave me a complimentary tire rotation. I was satisfied when I left. More

Manny went above and beyond to get my daughter’s car back on the road the same day! That’s service! on the road the same day! That’s service! More

Friendly registration Car under warranty so service performed as such. Car exterior washed, very much appreciated. Dealership clean and comfortable performed as such. Car exterior washed, very much appreciated. Dealership clean and comfortable More

The Volkswagen Dealership staff is very pleasant and helpful. The Maintenance area is very neat and orderly. Manny P. was very efficient in scheduling and advising on the completion of my car servicing. helpful. The Maintenance area is very neat and orderly. Manny P. was very efficient in scheduling and advising on the completion of my car servicing. My car is operating normal now and I am grateful for the quick servicing and the VW experience. Thank you, Volkswagen of Palm Springs. Donald M. More

Service was excellent, we were treated very well, they even washed my car. ❤️👍 They even scheduled us to the store for groceries. Everyone was genuinely friendly. even washed my car. ❤️👍 They even scheduled us to the store for groceries. Everyone was genuinely friendly. More

Technicians scam you, don’t check repair advisories, lose parts, delay repairs, parts equally bad parts, delay repairs, parts equally bad More

Great service. They are professional, courteous, friendly and efficient. They also offer a great shuttle service. They are professional, courteous, friendly and efficient. They also offer a great shuttle service. More

Manny and the team are always so helpful . Always communicating as to the status of my service progress ! Always communicating as to the status of my service progress ! More

Wow, Manny and his team were great, very friendly and knowledgeable. The turn around was also fantastic and they did not charge me for a major part of the service they rendered. I cannot say enough how w knowledgeable. The turn around was also fantastic and they did not charge me for a major part of the service they rendered. I cannot say enough how wonderful Manny was! Thank you guys! More