Volkswagen of Palatine

I brought my car in for its 40k service maintenance. I called to make my appointment and Ray handled my called. He was very professional and answered all of my questions without making me feel like I was called to make my appointment and Ray handled my called. He was very professional and answered all of my questions without making me feel like I was bothering him and was able to give me an appointment for the time and day I requested. I brought my car in 3 hours earlier than my scheduled appointment but he still took me in right away. I left my car there for him to work on it and he said it would be ready around 3:30pm. My car was ready at 3:15pm. Ray had to leave before I was able to pick it up, but he made sure one of his colleagues was informed on everything performed on my car so he would be able to explain to me what was done and even the pricing he quoted me was accurate. Ray delivered on everything he promised. The service was smooth and flawless and I would definitely recommend this dealer and Ray to anyone. More

Just wanted to say thanks to my salesperson, Ron Roark, for the outstanding job he did for me. I just purchesed a 2012 Tiguan and he made it happen. He was always available for questions and fought for for the outstanding job he did for me. I just purchesed a 2012 Tiguan and he made it happen. He was always available for questions and fought for me to get the price where it needed to be. I would recommend the Autobarn to all my friends because of Ron. Thanks again Ron! Nancy Matiya More

We drove to Mt. Prospect from Southern Illinois to look at Volkswagen Eos. We have not had much luck buying cars in the bigger markets and were pleasantly surprised to find a dealer with good sales and ser at Volkswagen Eos. We have not had much luck buying cars in the bigger markets and were pleasantly surprised to find a dealer with good sales and service team ready to make our purchase a great experience. Kalina was our salesperson and she did everything I asked for and Raffi made sure that happened. Joe made the paperwork a breeze and Nick made sure we left with every service issue taken care of. All in all a great experience. More

This is not the first and definitely not the last VW we have bought from the Autobarn in Mt Prospect. The dealership is great in all aspects from sales to service. After our first purchase being such a ple have bought from the Autobarn in Mt Prospect. The dealership is great in all aspects from sales to service. After our first purchase being such a pleasant one, as well as them servicing my previous VW from a different dealer with no hassle what so ever, I have noticed that this is the place I would like to do further busisness with in the future. My fiance and I both got new cars and both Martin and Allen worked with us. Martin primarily worked with me and being that I have purchased many cars, this was the easiest, most accomodating and pleasant experience to date. We walked in and out with two cars hassle free, all our needs met and they were more than accomodating. I will buy more VW's from the Autobarn in Mt Prospect, and I will recommend Martin and Allen as well to anyone looking to purchase a VW so they can see how great they really are. Service goes a long way when buying a car and they make it a memorable experience when shopping for a VW. I see a GTI in my future after the kids come and Martin hopefully will be there to help me through that purchase. More

Very friendly environment. Coffee and cappaccino maker in lobby as well as wi-fi. Ray asked if I wanted a car wash when I checked in and I said no thinking it was going to be an added cost. After he was in lobby as well as wi-fi. Ray asked if I wanted a car wash when I checked in and I said no thinking it was going to be an added cost. After he was done with the work he offered the car wash again and I declined again. He then pointed out that the car wash was free which was very helpful because I did not realize that. He was very friendly as was the staff when I asked where to go since this was my first time working with this dealership. Will definitely go back for future service. More

John Paul was great. He was extremely helpful, efficient and honest. He made my visit very pleasant, which isn't always the case when you have to take your car in. I would definitely recommend him to everyo and honest. He made my visit very pleasant, which isn't always the case when you have to take your car in. I would definitely recommend him to everyone! More

I purchased a certified VW CC 2009 from this dealer in early August. I had traded in my 2004 Passat GLX and thought that I was receiving a rather good deal. It turns out I was given a CC that had obtained early August. I had traded in my 2004 Passat GLX and thought that I was receiving a rather good deal. It turns out I was given a CC that had obtained rear end paintwork from a previous collision. The CarFax showed a clean report but when I had filed for insurance (on the same day of purchase) the StateFarm agent told me that it had been in a rear end accident and even printed out the report for me. When I had returned to the dealership to confront the sales staff they claimed that the report was false and held no grounds. They assured me that the car was perfect and had no damages. I refused to accept this outcome after I was forced to leave by the dealers manager (Ryan Graham). He literally told me that if I didn't leave he would have me removed. On that same night I went to CarMax to have the car assessed. They too printed me a report stating the same claim that the StateFarm agent had given me, rear end paint work due to a rear end collision. I found all of this information out within one day and the dealership claimed they could not find any reports. My problem is I paid full price for this car. To this day they are unwilling to work with me on a settlement. I would advice anyone who is looking for a car to not purchase from this dealership. They will take advantage of you. They also gave me a rather terrible rate for my trade. They took the car for $3,400 and would not give me anymore. They are now selling it on their site for $5,700. Don't let them trick you. This dealership does not stand behind there sales. So I would advice any prospecting customers to find a dealership that will respect you both before and after the sale. More

Chris is a good man and man of his word. I was looking for the new VW Passat black interior and black exterior. This was hot sales season (Julia, August). He told me that they have Passat black/black and for the new VW Passat black interior and black exterior. This was hot sales season (Julia, August). He told me that they have Passat black/black and we made a deal. I don't believe that a vehicle have in stock because I research and looking for exactly black/black color about 1 month in whole Chicagoland.He continue help me after the deal. I was surprised it. Thank you Chris for helping. More

I purchased my VW Jetta in 2008 from the Mt Prospect dealership and have been very impressed with the great service and attention I get each and every time I am there. Any issues with my car have been dealership and have been very impressed with the great service and attention I get each and every time I am there. Any issues with my car have been taken care of immediately. More

We had a great expreience with Rafal. He worked hard to get us the price we were looking for. Friendly customer service and an all around good expreience when buying our first Audi a5, not from our standar get us the price we were looking for. Friendly customer service and an all around good expreience when buying our first Audi a5, not from our standard dealer. More