Volkswagen of Palatine

Great Experience We went to the Autobarn Volkswagen in Mt. Prospect . There was a particular vehicle I was looking for Cesar M was of great assistance. He was able to We went to the Autobarn Volkswagen in Mt. Prospect . There was a particular vehicle I was looking for Cesar M was of great assistance. He was able to pull up the vehicle I was looking for. Test drove It then closed the deal. Then he got his Finance mgr. Raffi over he was over terms and condition, with in a few hours everything was done. It was a great experience Would definitely recommend it. Both are easy to work with to ensure you get what you want or need and in a timely manner. More

Great experience!! I recently flew in from Indianapolis to meet this wonderful group to purchase my long time dream car. They picked me up from the airport and treated I recently flew in from Indianapolis to meet this wonderful group to purchase my long time dream car. They picked me up from the airport and treated me very well. They had the vehicle all detailed and polished up. It was exactly what I was expecting and their details about the condition was spot on. They had me on my way within a few hours. There was one missing part, for the bumper where the front plate attached to. They went out of their way to contact the previous owner who ended up still having it! They are mailing it to me. Wonderful!!! Thank you! More

Excellent Service and very courteous agent. My experience was excellent and the service was exceptional as always. I certainly would not have any issues with highly recommending Autobarn VW an My experience was excellent and the service was exceptional as always. I certainly would not have any issues with highly recommending Autobarn VW and its service agents to others. Arnie Lemke More

Used car purchase Communication was excellent and Jack was very responsive tool of my questions and concerns. I would do business with this dealership again in the fut Communication was excellent and Jack was very responsive tool of my questions and concerns. I would do business with this dealership again in the future. More

Cesar was great ! Cesar ( sales team ) did an incredible job of finding us the vehicle we wanted when every other dealer was still waiting for new arrivals & got us a r Cesar ( sales team ) did an incredible job of finding us the vehicle we wanted when every other dealer was still waiting for new arrivals & got us a realistic amount for our trade-in. More

Cesar Is The Best! My Husband and I are VERY particular when it comes to customer service as we both own our own service related business's. We went directly to Cesar an My Husband and I are VERY particular when it comes to customer service as we both own our own service related business's. We went directly to Cesar and sat with him until we bought what we needed. The whole team was super careful to not push us in any way. This is one of the hardest sales jobs out there, we give the staff a lot of credit for their patience and kindness. A plus all the way! Thank you Cesar! More

purchase of used car stayed after hours for service really appreciate the service. Treated the customer correctly and provided the right service, a dealer i would recommen stayed after hours for service really appreciate the service. Treated the customer correctly and provided the right service, a dealer i would recommend. They give you the time to make a salection and make a decision More

Great Service Have worked with John Paul many times and he is terrific to work with. Followed up quickly on all my concerns. Would definitely recommend Autobarn f Have worked with John Paul many times and he is terrific to work with. Followed up quickly on all my concerns. Would definitely recommend Autobarn for any service work. More

Flat tire We unfortunately got a flat tire on our 2017 Golf. I put the spare on the car and came to the Autobarn. The tire was clearly damaged and we would ha We unfortunately got a flat tire on our 2017 Golf. I put the spare on the car and came to the Autobarn. The tire was clearly damaged and we would have to purchase a replacement. John Paul assisted us and was very professional and friendly. He showed us the damage to the tire which would prevent a patch. He worked to order the tire we needed and kept in touch with is on delivery when we could have it mounted. All was completed as promised. Very pleased with the service provided to us. More

Excellent service and sale John Paul and Ray Puentes are terrific VW service writers: attentive, caring and pay special attention to customers. I have used this dealership for John Paul and Ray Puentes are terrific VW service writers: attentive, caring and pay special attention to customers. I have used this dealership for more than two decades and will continue to purchase and service my newer VW's there. More