Volkswagen of Orland Park - Service Center

I received exceptional customer service which started with scheduling my appointment with Sergio, who always has great customer service. Caesar was awesome! He was very informative, knowledgeable, and ki with scheduling my appointment with Sergio, who always has great customer service. Caesar was awesome! He was very informative, knowledgeable, and kind. I wish I got his name but the gentleman that brought my car out to me afterwards was very entertaining and nice (african american). The receptionist was very friendly was well! All around great service! More

Excellent customer service and the staff in general are very knowledgeable with informing you of the process and how long it will take to complete very knowledgeable with informing you of the process and how long it will take to complete More

Custer service was amazing Gerardo in service was exceptional. He made sure everything was taken care of and kept me informed of any changes and continued to call to keep me up to date on things exceptional. He made sure everything was taken care of and kept me informed of any changes and continued to call to keep me up to date on things More

I’ve received poor service at this VW location the last two oil changes. There were drops of oil on my garage floor following the last two oil changes. Oil was overfilled on one occasion. An underbody shie two oil changes. There were drops of oil on my garage floor following the last two oil changes. Oil was overfilled on one occasion. An underbody shield broken by shop, but they won’t admit to doing it or do anything about it. Service reminder sticker was not applied to windshield during one oil change. More

I had to find my car after service was completed. My car was in the back of the building where customers are not allowed. I had to use my key fob to find my vehicle in the mix of Volkswagens. They took part was in the back of the building where customers are not allowed. I had to use my key fob to find my vehicle in the mix of Volkswagens. They took parts off my battery and did not replace them back on. I told the service department. They denied everything. So now I have to purchase what they took off my vehicle which came on my vehicle when I purchased it. I'm furious! I bring my vehicle to Volkswagen because I bought it from Volkswagen. But I might have to stop and get my car maintenance done elsewhere. More

I like this dealership and I’ll be a regular customer and get my future cars from them . I highly recommend them and recommend VW cars if you want to buy a car get my future cars from them . I highly recommend them and recommend VW cars if you want to buy a car More

They took care of my car quickly without an appointment. I asked about the warranty for the battery and he told my 3 years with the cost of labor. 5 years paying for a reduced cost. He had already left wh I asked about the warranty for the battery and he told my 3 years with the cost of labor. 5 years paying for a reduced cost. He had already left when I came for my car. I asked for a printed copy of the warranty, another guy said the parts carried a 1 year warranty. He didn’t know why I would think that as if I made the whole thing up. I looked up the warranty policy online and it outlined more than 1 year. I bought that car in 2004 and always had it serviced there. Maybe I should look for another resource. More

Sergio always takes good care of me and explains what my vehicle needs and the technicians take great care of my CC. Never any surprises. vehicle needs and the technicians take great care of my CC. Never any surprises. More

I arrived at 4:25 pm for an oil change. Caesar told me they may not be able to service the car because I didn’t have an appointment. I told him the website does not require an appointment appointment. I t they may not be able to service the car because I didn’t have an appointment. I told him the website does not require an appointment appointment. I then was told the wait would be 1.5 to 2.0 hours. I was told the oil change for my 2018 VW atlas 4 cylinder would be 120.00 dollars. I asked if there were an coupons and was told sorry no. That sounded high but I agreed. I went up stairs for my 2.0 hour wait to find I was the only customer waiting. While I waited I called the following dealers and obtained their oil change prices. Autobahn countyrside -89.00 oil change VW of Oak Lawn. - 99.00 oil change Vw of Elmhurst. - 93.00 oil change I waited 1.5 hours for my oil change then asked why orland park was the highest price for oil changes. Caesar just so happen to at the time find a 20.00 off coupon. Whole thing appears to be an inflated scam. How can your dealership be 20-30 dollars more than other local dealers. I was not satisfied and will not be returning. More