Volkswagen of Orland Park - Service Center

Parts Department has awesome customer service I was looking for some touch up paint for my wife's 2015 VW beetle and the nicest gentlemen there handed me the paint on the house. Wow! How nice is t I was looking for some touch up paint for my wife's 2015 VW beetle and the nicest gentlemen there handed me the paint on the house. Wow! How nice is that! Just made my day!!! More

No help no call no customer relations. My daughter has the misfortune of owning a terribly flawed Volkwagon Routon mini van manufactured by Chrysler and sold by Volkswagon. This van has be My daughter has the misfortune of owning a terribly flawed Volkwagon Routon mini van manufactured by Chrysler and sold by Volkswagon. This van has been subject to numerous recalls on the Chrysler side but Volkswagon has been slow to do anything to rescue the tens of thousand people that own this lemon. My daughters Routon refused to start numerous times leaving her stranded with three young children. One child is 7 months old another 5 years old and another 6 years old. The 6 year old child is special needs having been born with Spina Bifida, Downs Syndrome and a clubbed foot. This has financially drained my daughter who now can't work because of the care this child requires. The van finally was dead in the driveway and had to be towed to Volkswagon of Orland Park. My daughter already researched the problem and found that theses vans were equipped with a faulty brain computer module called a TIMPM MODULE. Two days later the van was diagnosed with that problem. My daughter was quoted $1200 to do the job. Do to snafus in the dealers end, not getting the needed parts it too 6 days to complete the service. The service department called my daughter and told her the cost was $1365.00 it was over the estimate. My daughter was never notified as to the increased cost. I called the service manager Ed to get an explanation and to attempt to get the costs lowered. I explained my daughters situation financially and told him about the major recall that Chrysler did on all the same vans under their name. He said he knew the part was severely flawed and he said he heard Volkswagon was eventually going to issue a recall. I asked that in the mean time could he reduce the price. I explained my daughters situation while he listened seeming sympathetic. He told me he would look at the bill and try to reduce the costs to help her. He said he would call me back. Hours later no phone call. My daughter proceeded to pick up her van and was charged the inflated price of $1365. Parts not ordered correctly inept service department and untrained employees that did not know how to drive brought the van out to her, made this a very costly nightmare. This is something that Volkswagon should be responsible for, not the thousands of poor owners that suffer financially because of this lemon of a vechicle. No call back not even a courtesy call to tell me he couldn't reduce the price is an insult to me and my daughter. Don't ever by a Volkswagon from this dealer and above all don't ever get it serviced their if you have the misfortune of owning a flawed lemon Volkwagon Routon. No help no call no heart. More

Great service department They gave professional, courteous, quick service. I will never hesitate to bring my car here. They did the work as promised at a fair price. They gave professional, courteous, quick service. I will never hesitate to bring my car here. They did the work as promised at a fair price. More

Consistently Awesome I appreciate the consistent good service. I know when I call or come in the reps will do what they need to get my car serviced and back to normal. I appreciate the consistent good service. I know when I call or come in the reps will do what they need to get my car serviced and back to normal. More

Service visit I always like the excellent treatment and service received whenever I visit Volkswagen of Orland Park! Thank you :). Everyone is always so nice and I always like the excellent treatment and service received whenever I visit Volkswagen of Orland Park! Thank you :). Everyone is always so nice and helpful! More

Ryan kieras My wife and I have been bringing our cars here for over a year now ever since we first scheduled a service appointment with Ryan.He is very attentive My wife and I have been bringing our cars here for over a year now ever since we first scheduled a service appointment with Ryan.He is very attentive and really makes you feel like you are important. More

The best! Ryan is always very helpful in explaining the problem. I have seen him handle a very difficult customer on the telephone while waiting to speak to him Ryan is always very helpful in explaining the problem. I have seen him handle a very difficult customer on the telephone while waiting to speak to him. He was trying to make the customer aware that they had a very bad situation with their car and it needed to be fixed. Zak is an amazing mechanic that cares about what he does. I trust Ryan and Zak. I am always comfortable when I take my car in. I know I will get the best service when I have a problem with the car. More

My car was hesitating when starting, sort of sputtering and hesitating. I took it in and they replaced the purge valve. After spending $300.00 the car STILL starts with hesitation and now the check engine and hesitating. I took it in and they replaced the purge valve. After spending $300.00 the car STILL starts with hesitation and now the check engine light is on. Basically I paid the VW "repair" guys 300 dollars to make the check engine light go on. I will be getting in touch with them today and I certainly hope they make this right. More

I initially came into the dealership to have my vehicle serviced, and after working with Dan he suggested that I speak with Drew. During my brief chat with Drew we determined that I should trade in and tr serviced, and after working with Dan he suggested that I speak with Drew. During my brief chat with Drew we determined that I should trade in and trade up. The selection of cars alone is amazing, and all of the staff made my experience pleasant. I am in awe of my new vehicle and certainly made the right choice. More