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Volkswagen of Orland Park - Service Center
Orland Park, IL
258 Reviews
258 Reviews of Volkswagen of Orland Park - Service Center
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October 03, 2019
Fast service, real estimates, excellent staff Had an issue with a fuel pump, the diagnostic was fast and the replacement was done right and quickly. Everything is well. The staff was always honest Had an issue with a fuel pump, the diagnostic was fast and the replacement was done right and quickly. Everything is well. The staff was always honest and courteous. More
by SOLANOH
Verified CustomerEmployees Worked With
Jim Everette
October 02, 2019
Good as always, too bad they don’t take VW credit. My first time stopping by for a regular oil change. Usually I would schedule it but they told me: just come and will take care if you. And they did a My first time stopping by for a regular oil change. Usually I would schedule it but they told me: just come and will take care if you. And they did as always. The only bad part of everything was when I was getting ready to pay and told them I wanted to use a Volkswagen gift card. They told me that, at the moment, they weren’t taking any Volkswagen credit, so I’m still stock with my gift card that expires soon. More
by FLAVIOPONCE
Employees Worked With
Sergio Villagomez
October 02, 2019
Very friendly, accommodating, fast, caring!! I’ve had a bad experience with mike Hagerty, and I will travel past them. And travel 45 minutes from my home to visit them instead!!! I’ve had a bad experience with mike Hagerty, and I will travel past them. And travel 45 minutes from my home to visit them instead!!! More
by mzwallace10
Employees Worked With
Not sure of us name, was very pleasant!!, Ed Skibinski
September 24, 2019
Sevice Everyone was very nice. It was longer than expected because they hit some snags with the recall. They were also knowledgeable. Very clean waiting a Everyone was very nice. It was longer than expected because they hit some snags with the recall. They were also knowledgeable. Very clean waiting area More
by JODID
Employees Worked With
Jim Everette
September 19, 2019
Fast service Great customer service. fast service. I took my vehicle in for service and they quickly diagnosed the problem. I was out of there in less than an ho Great customer service. fast service. I took my vehicle in for service and they quickly diagnosed the problem. I was out of there in less than an hour. Will definitely return and recommend. More
by dnaunit
Employees Worked With
Sergio Villagomez
September 19, 2019
DANIEL P The service manager Ed Skibinski is awesome and so is his whole team. They always treat my family great and give us great pricing , Plus we get in an The service manager Ed Skibinski is awesome and so is his whole team. They always treat my family great and give us great pricing , Plus we get in and out very fast. If we ever need a Vehicle for the day they always take care of us. I highly suggest going there if you ever need car service. More
by DPOLZ
Employees Worked With
Ed Skibinski, Sergio Villagomez, Jim Everette
April 12, 2018
No more VW. Warranty service on a Jetta with less than 50,000 miles because the engine had metal in one of the cylinders. 49,500 (approx.) The car was brought in Warranty service on a Jetta with less than 50,000 miles because the engine had metal in one of the cylinders. 49,500 (approx.) The car was brought in for 50K service. One week later and my engine was shot. Replaced sensors and sent me on my way just to have to turn around an hour later and come back. Asking what the problem was they couldn't answer because they " got rid of the old engine" and replaced it with an engine that they sold on their website marked for a Passat. Customer support was no help as all they wanted from the dealer was diagnostics (not that VW would ever falsify that!!) no matter what it reads we know the car doesn't run right, sound right, or drive right!! More
by MIKE1317
Employees Worked With
Ed Skibinski, Bruce Phillips, Jim Everette
September 05, 2017
Do not buy and extended warranty from Volkswagen Had an extended warranty from Volkswagen for 90K miles. I needed a new engine according to service department - until they found out I had extended w Had an extended warranty from Volkswagen for 90K miles. I needed a new engine according to service department - until they found out I had extended warranty. Warranty company would only pay for top half of engine replacement. 2 weeks later the car started on fire and completely destroyed. Warranty company never paid!!!!! More
by kim123
Employees Worked With
Jim Everette
November 09, 2016
Excellent Service The service department does an excellent job in being attentive your needs and explaining all options for your cars optimal performance. They are pro The service department does an excellent job in being attentive your needs and explaining all options for your cars optimal performance. They are professional and knowledgeable. Great job! More
by kmiller1959
Employees Worked With
Ed Skibinski, Jim Everette
October 21, 2016
The manager made a house call to replace a dead battery. No loaner was available that day so Ed Skibinski went the extra mile this time and provided at home battery installation. Pure awesome! Thank you. No loaner was available that day so Ed Skibinski went the extra mile this time and provided at home battery installation. Pure awesome! Thank you. More
by marko320
Employees Worked With
Ed Skibinski
