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Volkswagen of Orland Park - Service Center

Orland Park, IL

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258 Reviews

258 Reviews of Volkswagen of Orland Park - Service Center

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June 18, 2021

All employees and service excellent would return for service thank you and I don't like sitting on my phone when I think what I said all good. More

by DANNYHENDREN6881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio
Jun 23, 2021 -

Volkswagen of Orland Park responded

Thank you for the wonderful comments. We are glad our team was able to assist you. We look forward to seeing you again at Volkswagen of Orland Park.

Jun 23, 2021 -

DANNYHENDREN6881 responded

I forgot to mention Sergio was extremely helpful in explaining the problem and very easy to work with.

June 11, 2021

Thank you for being super responsive and helpful! From the shuttle driver to the tech, all of you were awesome, and I really appreciate it. More

by MILLERME617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MJ Hafeez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Cenciceros
June 09, 2021

After taking my vehicle to two other local dealers, Orland VW was able to diagnose and fix the problem in a timely manner. Thank you for your expertise. More

by SLATBOX9ER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio & the Service Manager
Jun 09, 2021 -

Volkswagen of Orland Park responded

Thank you for your business and taking the time to submit your review.

June 07, 2021

VW of Orland Service Dept. I rate it a big zero. I had my 60 mile service check up and I don't think they changed the oil. My oil light came on two days after I had it done. I took it back to them . More

by Joe
Recommend Dealer
No
Employees Worked With
Sergio in VW service Orland Park
Jun 07, 2021 -

Volkswagen of Orland Park responded

Joe, We are sorry for the issues you experience with your Oil Change. We take our customer's feedback very seriously. We have passed your concerns to our Service Manager to address the matter further. Please contact us directly at 708-428-5000 to discuss further. We look forward to hearing from you. Sincerely, Volkswagen of Orland Park

June 03, 2021

Your service adviser Gerardo Negrete did an excellent job in assisting me with the service to my 2013 EOS vehicle he is a credit to your dealership ! More

by BRUCE8359
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gerardo Negrete
Jun 04, 2021 -

Volkswagen of Orland Park responded

Thank you for your business and taking the time to submit your review.

June 03, 2021

Great service staff. Came in for a check up on my Atlas. They did a great inspection and found something that could have been a problem in the future and fixed it. Couldn’t be more satisfied with their serv More

by EKYM66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio
Jun 04, 2021 -

Volkswagen of Orland Park responded

Thank you for your business and taking the time to submit your review.

June 03, 2021

Service center was very helpful nice people to work with warm feeling when I come get my car serviced they even cleaned my car while I was there very happy about this dealership More

by ANTDICKERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Cenciceros
Jun 04, 2021 -

Volkswagen of Orland Park responded

Thank you for your business and taking the time to submit your review.

Jun 04, 2021 -

ANTDICKERSON responded

Thank you all for helping me with my car it was very good and I love your warm welcome

May 26, 2021

Excellent customer service and the staff in general are very knowledgeable with informing you of the process and how long it will take to complete More

by REVDGRIFFIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia Szwab
5.0
This rating includes all reviews, with more weight given to recent reviews.
MJ Hafeez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Volkswagen of Orland Park responded

Thank you for your business and taking the time for your review.

May 26, 2021

I received exceptional customer service which started with scheduling my appointment with Sergio, who always has great customer service. Caesar was awesome! He was very informative, knowledgeable, and ki More

by QUEENEOF5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caesar, Sergio
May 26, 2021 -

Volkswagen of Orland Park responded

Thank you for your business and taking the time to submit your review.

May 25, 2021

Custer service was amazing Gerardo in service was exceptional. He made sure everything was taken care of and kept me informed of any changes and continued to call to keep me up to date on things More

by CHRISTINELOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerardo (service)
May 25, 2021 -

Volkswagen of Orland Park responded

Thank you for your business and taking the time to submit your review.

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