Volkswagen of Orland Park - Service Center

My car wouldn't start--I called for a tow. The fellow was able to jump start and I rushed over to VW. Kelly took care of the situation. He was very helpful. The fellow was able to jump start and I rushed over to VW. Kelly took care of the situation. He was very helpful. More

Kelly was great! ! He kept me informed from start to finish. He made sure to check if i have warranties to help with my service cost. He check to make sure I didn’t ha ! He kept me informed from start to finish. He made sure to check if i have warranties to help with my service cost. He check to make sure I didn’t have any open recall on my truck. Kelly customer service is top tier!!! More

Had an early morning appointment and was told it be hours before they could look at my vehicle. Then they stated that would not be able to make any repairs to the gas tank door because they likely wouldn’t h before they could look at my vehicle. Then they stated that would not be able to make any repairs to the gas tank door because they likely wouldn’t have parts. What is the point of making an appointment at a specific time if you cannot honor it? More

This dealership is always clean, the guys in service department greets you with a smile and is friendly. department greets you with a smile and is friendly. More

I do not feel that the service deparment gave me a good customer service experience. customer service experience. More

Excellent service and the team was great getting the car oil change done and done fast. Thank you oil change done and done fast. Thank you More

Gerardo was great in an unfortunate product delay situation with my vehicle. He navigated a lot of issues with thoughtfulness, expertise and top notch customer service situation with my vehicle. He navigated a lot of issues with thoughtfulness, expertise and top notch customer service More

Great customer service. Friendly staff. Great communication! Would highly recommend the service to others. Car is in great shape. Friendly staff. Great communication! Would highly recommend the service to others. Car is in great shape. More

Eric in sales did a great job. Love my new Tiguan. Will be back soon. Love my new Tiguan. Will be back soon. More

Despite me stating twice there were issues with my brakes on a brand new car, and being blown off for months, it was found at my 10,000 mile service that my brakes were shot! LISTEN to your customers! This on a brand new car, and being blown off for months, it was found at my 10,000 mile service that my brakes were shot! LISTEN to your customers! This should have been avoided More