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Volkswagen of Orland Park - Service Center
Orland Park, IL
258 Reviews
258 Reviews of Volkswagen of Orland Park - Service Center
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November 21, 2023
Service department is terrible. Will charge you thousands to never fix a problem. Go to another service department for a real fix. Will charge you thousands to never fix a problem. Go to another service department for a real fix. More
by Count your days
Employees Worked With
Bald Assistant Manager
June 05, 2023
This dealership is a joke there isn't enough characters to voice my displeasure with this place. I love my VW Passat but this dealership is a joke. They nickle and dime you to death. Don't walk run away to voice my displeasure with this place. I love my VW Passat but this dealership is a joke. They nickle and dime you to death. Don't walk run away from this place. I had them replace my engine for $12,300 and then they "FORGOT" to put NEW fuel injectors in. I took it back they put new ones in as I did pay for them and then who knows what they did I took it back and there was a pinched hose, then they replaced a throttle body for $1,300 still having the EXACT SAME ISSUE and now they told me I needed a new engine harness for $1,800. I asked when is enough enough. Oh they did offer to knock $300 off. Go out to Pugi in Downers Grove it's worth the drive. More
by Patty
Employees Worked With
Miranda
April 05, 2023
Took car in due to check engine light going on, was told they had to order a part but safe to drive until it arrives. Car was not safe and they never ordered the parts. Unwilling to to give a loaner car unt they had to order a part but safe to drive until it arrives. Car was not safe and they never ordered the parts. Unwilling to to give a loaner car until fixed. Attempted to talk to sales and service departments but had to leave a message with no return call. More
by Kacour6z
Employees Worked With
Robert
March 10, 2023
Sam in service is a true professional. Very friendly and helpful with all details. He fully explains any and all items needing repair and how they will repair or replace parts. Quality wor Very friendly and helpful with all details. He fully explains any and all items needing repair and how they will repair or replace parts. Quality work done in this department More
by jamespatrice
Employees Worked With
Sam Akkawi
August 09, 2022
The worst service department ever! . I have had nothing but problems getting my VW Touareg serviced by this dealership. Oil dripping on my garage floor after oil changes. Failed to rese . I have had nothing but problems getting my VW Touareg serviced by this dealership. Oil dripping on my garage floor after oil changes. Failed to reset service required light. Didn’t put a next service reminder sticker in the windshield. They broke a splash guard when removing it for an oil change which cost me $250 to replace. The service manager won’t even talk to me about it after multiple promises from the service writers that he would call me. Take your VW to Autobarn in Countryside instead. More
by RONBAUMAN
Employees Worked With
Ed Misretta, Jame Dudcyck
July 19, 2021
Service Department sucks especially the service manager Sergio V no customer service skills needs to be retrained immediately told me if I didn’t like the service I could go somewhere else Sergio V no customer service skills needs to be retrained immediately told me if I didn’t like the service I could go somewhere else More
by KATRINIACANNON
Verified CustomerEmployees Worked With
Sergio V, James Subka, Arshan Alamgir, John Cleary
June 18, 2021
just picked up 6/17/2021 friendly service rep. No problems encounterd. Diagnose problem and repaired what was needed to get vehicle going . Cesar explained everything. problems encounterd. Diagnose problem and repaired what was needed to get vehicle going . Cesar explained everything. More
by WBANKS0
Employees Worked With
Cesar
