Volkswagen of Orland Park

Very clean and well put together. Staff was friendly and helpful. Safety standards were met regarding Covid-19. Would recommend to anyone looking for a vw. helpful. Safety standards were met regarding Covid-19. Would recommend to anyone looking for a vw. More

Overall great experience , very good customer service! Matt & Jason were awesome! Very personable, patient and provided me with a lot of options. I would recommend. , very good customer service! Matt & Jason were awesome! Very personable, patient and provided me with a lot of options. I would recommend. More

I love Volkswagen as a brand. However I have not had the best experience during my last few visits. On 7/3/20 I brought my 2012 Passat in bcs the valance had completely fallen down. I trusted the service te best experience during my last few visits. On 7/3/20 I brought my 2012 Passat in bcs the valance had completely fallen down. I trusted the service team to find out why that happened,AND I trusted them to fix it. After my visit, 2 days later the valance had fallen down again. I went back to Volkswagen on 7/6/20 to have it repaired. I was told that certain parts needed to be replaced, totalling over 550$. Even tho that as expensive to me, I trusted the service department yet again. After several hours of waiting for the repair, I received my vehicle with the new parts. I drove my vehicle less than 24 hours and realized the same conditions that I brought my vehicle into the dealership with,were still there, so I visited Volksqagen again, and spoke to Ed Skebinski. He was attentive and asked the team to lift my vehicle so that we can possibly find out why the valance continued to fall. After his inspection, he determined that there was a specific part missing on my vehicle that kept allowing the valance and bumper to fall. The job would cost approximately 1300$+. My issue was not the cost. My issue was I felt very take. Advantage of. Had my vehicle been properly inspected the first time, I would have known the full extent of what was needed, and not wasted 500$+ replacing a part that would not stay in place due to another issue. That was completely inconsiderate. I feel taken advantage of as a woman, bcs automotive service is predominantly a Male based business, and Vollswagen of Orland Park capitalized off my lack of expertise In automotive services. I am very disappointed. This is the 2nd time I ever experienced this. I miss Brad. He was AKWAYS very informative and kind. More

Tim was my salesman and he was such a gem to work with. He and Rick made sure that I was wholeheartedly taken care of! He and Rick made sure that I was wholeheartedly taken care of! More

Matt and Gabriel are great to work with! Great experience overall and excellent customer service. I would purchase from this dealership again, compared to other dealerships. If you are looking for a great de overall and excellent customer service. I would purchase from this dealership again, compared to other dealerships. If you are looking for a great deal, go to Orland VW. More

I was very pleased with the final outcome and purchase of my new Tiguan. The sales manager and John the salesman were very professional and courteous my new Tiguan. The sales manager and John the salesman were very professional and courteous More

I waited 4 HOURS for the business manager after being with the sales consultant for 2 hours. I never received a final price until the very end. The business manager (who wasn't wearing a mask) put a cont with the sales consultant for 2 hours. I never received a final price until the very end. The business manager (who wasn't wearing a mask) put a contact for an anti theft device in front of me and expected me to sign without explaining it or telling me it was extra. More

Wanted to Leave a Better Review This would have been a better review had the manager stuck to the price and monthly payment we had agreed upon. I had received a better deal from anot This would have been a better review had the manager stuck to the price and monthly payment we had agreed upon. I had received a better deal from another dealership and he said he would match it for my business. I stupidly didn't read through the paperwork - not suspecting that anything would be different - and then got home to find the total was higher, and the monthly payments were $10 higher than what we had agreed upon. Overall happy with the car but disappointed I was misled. More

Volkswagen of orland park took care of my issues with my car. They were quick, professional, and courteous. They always treat their customers this way. car. They were quick, professional, and courteous. They always treat their customers this way. More

New Vehicle Purchase Everyone did a fantastic job. The staff was professional, the dealership was clean and organized, the price was fair and the process was quick and fr Everyone did a fantastic job. The staff was professional, the dealership was clean and organized, the price was fair and the process was quick and friendly. More