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Volkswagen of Orland Park
Orland Park, IL
697 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 697 reviews
May 15, 2021
First the bait and switch. They offered a car at $18,270. I asked, “It’s a bit of a drive. Will you hold the Jetta for us?” “Yes, come on in, I’ll be waiting for you.” The car wasn’t there and they came at I asked, “It’s a bit of a drive. Will you hold the Jetta for us?” “Yes, come on in, I’ll be waiting for you.” The car wasn’t there and they came at us with an offer on payment alone. I said I want to see the numbers. Then they show up with the numbers $19,212. I told them they quoted me a lower number and they told me the car sold. This one was a higher price but had zero changes on options, year, accessories, etc. Next the nasty $995 security module they sneak in the deal. I had to physically get up to walk out after an hour of negotiating this one out of the deal. They reluctantly took it out. Finally the hidden $1,000 charge. Last, we waited four hours to see the finance guy who had one last truck up his sleeve. All the numbers were good, except the $1,000 add on for protection. Brake pads, rotors, battery, wipers, etc covered for 3 years/30k. “No thank you”, I declined. “This is mandatory.” they informed me. They would not back down. BEWARE AFTER ALL THE NEGOTIATIONS ARE DONE THEY PLAN TO STICK YOU WITH ANOTHER $1,000 CHARGE, NON NEGOTIABLE. I couldn’t be more unhappy. I have made a formal complaint to VW. More
by sergeant.white
Verified CustomerEmployees Worked With
Kevin Ohanian, Arshan Alamgir, Dorry Adkins
May 12, 2021
great service representative, quick service, great job washing the car after the service as well, price for service was high and coupons were not competitive with neighboring VW dealers washing the car after the service as well, price for service was high and coupons were not competitive with neighboring VW dealers More
by KRYZ
Employees Worked With
Jose
May 10, 2021
Service wrongly identified additional work to be performed at my option. Maybe was a new technician as I have been a 11 year single owner and customer of this vehicle. performed at my option. Maybe was a new technician as I have been a 11 year single owner and customer of this vehicle. More
by RKETEK1
Employees Worked With
Servoice tech
May 09, 2021
Eey fast and prodessional had ezcelent experienceI Eey fast and prodessional had ezcelent experience I always like have my car services at orlans location And when i trade in i will go back to vw of Eey fast and prodessional had ezcelent experience I always like have my car services at orlans location And when i trade in i will go back to vw of orland More
by waiel222
Employees Worked With
Natalia Szwab, Kevin Ohanian, James Subka, MJ Hafeez, Arshan Alamgir, Dorry Adkins, Gabriel Cenciceros, Giovan Zmani, John Cleary
April 30, 2021
Every person at this dealership is shady. They give you the run around on everything, the don't back their word and they try to steal your money. They tried to tell us we were only approved for 4.5% APR ev the run around on everything, the don't back their word and they try to steal your money. They tried to tell us we were only approved for 4.5% APR even with both credits over 800. He checked again and magically it decreased to 2.5% APR. We told them no extra warranty, but when we went to sign the contract there was over $4,000 in extra warranty. They also told us someone out of state had a down-payment on this car and they wouldn't sell to us unless we paid $1000 over asking. Horrible place and horrible people. Please save yourself the stress and do not buy from this dealership. More
by Beth
Employees Worked With
Kevin Ohanian, James Subka, Arshan Alamgir, Giovan Zmani
April 29, 2021
Awesome customer service! After going through other VW dealers, OP was on point and found the root cause to my issue! I will be going back for future servicing! dealers, OP was on point and found the root cause to my issue! I will be going back for future servicing! More
by DK
Employees Worked With
I don’t remember his name
April 23, 2021
MJ was great to work with. Fair night professional. Paperwork was faster than any other dealership I have worked with in the past. I would come back again! Paperwork was faster than any other dealership I have worked with in the past. I would come back again! More
by ADELL2245
Employees Worked With
MJ Hafeez, Arshan Alamgir, Gabriel Cenciceros
April 23, 2021
Great experience! Everyone was respectful and helpful. The process was smooth. The staff was kind and friendly. I am very pleased with my new vehicle purchase. The process was smooth. The staff was kind and friendly. I am very pleased with my new vehicle purchase. More
by KEYHANNA90
Employees Worked With
Kevin Ohanian, James Subka, Arshan Alamgir, Giovan Zmani
