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Volkswagen of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.2
1,283 Reviews
Welcome to the DealerRater page for Volkswagen of Orland Park. Please consider us for your next New or Pre-Owned Volkswagen or to handle your Pre-Loved Volkswagen's maintenance needs. We're here to make sure you have a good time purchasing and owning your Volkswagen. What makes us better? We are Chicagoland's ONLY Five-Time Customer First Club Award recipient!! When you buy or lease from Volkswagen of Orland Park you will receive: Complimentary first tank of fuel. Complimentary car washes after every service visit. Complimentary refreshments for sales and service customers. Complimentary Wi-Fi in our comfortable customer lounge. Priority appointment scheduling for service and maintenance. Discounts on VW apparel. And much more. Please let us show you why we are the best Volkswagen Dealer in the Chicagoland area.
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8920 W 159th St

Orland Park, IL

60462

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Showing 1,283 reviews

March 13, 2025

The most disrespectful person i ever met! Arrogant, unprofessional calls himself (GSM). I feel sorry for this dealership if he is in charge. I’m sure i won’t be the only one to have this opin More

by Frank H
Recommend Dealer
No
Employees Worked With
Matt Kutyna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Syrell Fuel
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Mar 13, 2025 -

Volkswagen of Orland Park responded

Thank you for taking the time to share your feedback. We sincerely apologize for your negative experience, and we are truly sorry to hear that you felt disrespected. This is certainly not the standard of service we aim to provide at our dealership. We take all customer concerns seriously, and we will be addressing your comments with the appropriate team members to understand what transpired. Our goal is always to ensure that every customer feels valued and respected, and it is clear we fell short in your case.

Mar 14, 2025 -

Frank H responded

Out of control salesperson! I am a potential purchaser of a new vehicle. I can’t believe this happened. If you’re having a bad day you don’t take it on a potential purchaser! Matt Kutyna should be fired immediately! I am an older person that had to get out of the dealership before something terrible happens. That’s what this person was trying to do. He was trying to provoke me. I never witnessed something like this. Syrell Fuel (salesman) was kind and professional. He took me on a test drive and we were doing just fine. I liked him and enjoyed his professionalism. When we entered the dealership after the test drive he introduced me to Matt Kutyna. The first thing that came out of his mouth, “how was my salesman (jokenly) should i get rid of him or what”? I responded, “he was superb “ and “i like him”. Then i asked Matt Kutyna to go outside so i can address my concerns. I explained to him (Matt Kutyna) i like to test drive a vehicle for a day or so before a major purchase. Matt Kutyna explained to me that because it is 2025 they really don’t have any demo for this van. Then i was blunt and told him, If i am purchasing a $65,000 vehicle i have to drive it to see if i like it. He was a little angry the way i explained myself. I could tell he was getting upset. That’s when i realized he was starting to raise his voice and making unbelievable comments such as “I’m not looking for a job!”, “I am not a liar!” “ I don’t have to lie to sell a car”! “ I am honest!” When he finished with his rage, I told him who is calling you a liar? I am suggesting that if you don’t have a demo here we could arrange it at a different location. After i noticed how outrageous he was I started walking away. He was getting in my face and I could see something bad will happen if I stayed. He has a ridiculous BAD temper. When I got home I called the dealership and a person named Alex answered. I asked to speak to the owner and he is the one who told me the owner may come once a year. He asked what was the problem. Alex told me he has been in the business for about 15 years between this location and Oak Lawn location. I told him what happened and after that he hung up on me. I couldn’t believe it. Bunch out of control kids don’t have any remorse for their actions. This is not normal! For the record I am sorry to cause any problems to the dealership. It is not my intention to be a problem. I was hoping that someone with higher authority would take my call so can explain in detail what happened. I will not pursue this any further.

March 13, 2025

this is the second time they have had to keep my vehicle for a day and i've had to go to work and they have told me they don't have any loaner cars i was the first car to and i came early at 7:30am. I had t More

by Clela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly
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March 13, 2025

Very knowledgeable, quality customer service. . Easy to talk to. Customer service was excellent. Highly recommend. More

by BIGPOPPA2160
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance department, Drew Zinck, Rolando Perez
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March 11, 2025

They will promise you, great service, loaner cars,etc. , anything to make the sale. Then after the car sale will deliver the opposite. I would never buy a car from them again. More

by Steve13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammed Khan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Zinck
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March 08, 2025

My service writer Kelly was outstanding. He let me know what was wrong with my car and the work that needed to be done. I never felt pressured by him. More

by Mable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly in service
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March 07, 2025

Syrell and Matt were so helpful with the purchase of my new car! Would highly recommend Volkswagen in Orland Park! More

by Tonya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt, Andy Morales, Syrell Fuel
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March 05, 2025

Really good service and also really quick fix I am 100% happy with the service More

by DANDIX86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
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March 03, 2025

We will not be returning for service due to your service employee, Geraldo. I had been in sales for 20 years and have now managed my own business for another 25 and never raised my voice to a customer like More

by CNDN3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Geraldo
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March 01, 2025

Everything was just fine I purchased car from there, so service was good. I'll be back to get other done when I have the funds More

by LOTSOFLOVE34
Workmanship
Recommend Dealer
Yes
Employees Worked With
Geraldo
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February 25, 2025

Clean, friendly staff, and organized. Gerardo listened to my concerns, took care of me very professionally and fast. More

by SHAWN278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Negrete
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