Volkswagen of Orland Park

My car was hesitating when starting, sort of sputtering and hesitating. I took it in and they replaced the purge valve. After spending $300.00 the car STILL starts with hesitation and now the check engine and hesitating. I took it in and they replaced the purge valve. After spending $300.00 the car STILL starts with hesitation and now the check engine light is on. Basically I paid the VW "repair" guys 300 dollars to make the check engine light go on. I will be getting in touch with them today and I certainly hope they make this right. More

When we first walked into the showroom Dustin greeted us with a smile. At first I wasn't sure about him, as I am generally a bit leery of car salesman. But that feeling passed quickly. We test drove one c with a smile. At first I wasn't sure about him, as I am generally a bit leery of car salesman. But that feeling passed quickly. We test drove one car on a Saturday with Dustin. There was another CPO car on the lot that my wife really wanted to test drive but we were on a tight schedule so Dustin held the car until the following Wednesday for us with a small fee (which was refunded of course). On Monday I called Dustin and he had the car (which was also a CPO) cleaned up and readied for a test drive. The nice thing about this test drive was I able to take the car by myself for about 2-3 hours and drive it around to get a feel for it. Often the short 10 minute test drive with the salesman in the car does nothing for me when seeing how much I like the car. We were able to bring the car home, see how it fit in the garage and other little things you don't generally get to do on a standard test drive. After the test drive I took the Passat 2.5 SEL back in...I had almost no intention of buying this car because it was a 2.5 and not a TDI or a V6. We sat down and discussed $. We could get no where near what I would have paid for the car, so I asked Dustin to give me a day to go home and discuss with my wife. The next day I looked online and found the TDI with everything I wanted, I called Dustin and he said he would bring it in and allow me to take a look at it in the shop (as opposed to outside where it was probably right around 0 degrees). When I got in I just wanted to make sure it looked as nice as it did online, it didn't, it actually looked nicer. I had done some research on the value and the history of the car so I knew what I was willing to pay for the car, I told Dustin and we made a deal rather quickly, which was refreshing. When I left with the car that evening the parts/service area was closed and my car had no car mats in it. So I mentioned it to Dustin and he said come back and we will get you new mats. Three days later when I was in the area I stopped in and talked to Sebastian about what happened and in 5 minutes I was out the door with brand new rubber VW mats. I also had an issue with the remote start on the car. So my wife brought the car in and had them take a look at it. She had a very pleasant experience with the Service department. They replaced both batteries on the keys free of charge and they answered the questions my wife had come up with in the past week during her time driving it around. It is very important to us to know that when we bring our car in for service we are treated properly. We have had some issues in the past with other manufacturers service departments treating us like were a pain for asking them for help, not here at this dealership. We have owned our car for a whole 1 week now and I love the car (it handled great in the 55th snow we have had this year) and I am very happy we purchased from this dealership. I hope to keep having the same type of experiences every time we come in for service. If we do , I know where my next car will be purchased from. In the end we were able to get a fully loaded basically brand new 2013 Passat TDI SEL with around 16K for the cost of a new base option model. More

My husband and I came in looking for a used minivan and we were lucky enough to be greeted by Kamila Labuda. She was amazing to work with. I never felt like we were with a pushy salesperson, but rather l we were lucky enough to be greeted by Kamila Labuda. She was amazing to work with. I never felt like we were with a pushy salesperson, but rather like we were with a friend. It was an easy, fair, and fast deal. When all was said and done Kamila even gave us each a hug before we drove off. Every person we came in contact with was pleasant. I will be a loyal customer and will send everyone I know to them! More

Let me start off by saying I had the most wonderful salesperson KAMILA LABUDA, From the moment I walked through the front door, she greeted me with a warm and friendly welcome, She did not jump on my b salesperson KAMILA LABUDA, From the moment I walked through the front door, she greeted me with a warm and friendly welcome, She did not jump on my back or act Pushy like every other Car Dealer. It was a real pleasure to deal with Miss Labuda. The bottom line is I was treated like family at Volkswagon of Orland Park and I recomend this Dealership very much. Stop in and see Miss Kamila Labuda and tell her Dino Says Hello.... You will be glad you did... More

My brother purchased a Jetta from this dealer and soon after he did I was in need of a car as well. My brother told me to go see Dustin at the VW dealer in Orland and I'm glad I did. He was very friendly after he did I was in need of a car as well. My brother told me to go see Dustin at the VW dealer in Orland and I'm glad I did. He was very friendly and made us feel comfortable while we were looking at cars and took good care of us. There wasn't a high pressure sales tactic like we experienced at the Ford dealer down the street- it works for some people but it makes me feel uncomfortable. Kamila helped us with setting up a test drive with a Jetta and she was as nice as could be. Ralph helped us with financing and he would answer my questions when I called about my loan- very nice guy. In the end, I would definitely recommend this dealer and the staff I mentioned to any of my friends and family looking to purchase a car. More

Great buying experience, lowered my rate, top notch dealership...Best car transaction ive ever had. From salea to service to finance they made it easy. Would tell anyone who wants a VW to see these guy dealership...Best car transaction ive ever had. From salea to service to finance they made it easy. Would tell anyone who wants a VW to see these guys. More

Great experience , Drew was very nice to deal with on the purchase. He was very knowledgable about they different types of vehicles and made the experience a good one. Thank you purchase. He was very knowledgable about they different types of vehicles and made the experience a good one. Thank you More

Kamila is soooo great. It is my first time to buy a vehicle in America, and I know nothing about it. Kamila is so patient to explain every thing and every detail for me. I'll recommend her to all of vehicle in America, and I know nothing about it. Kamila is so patient to explain every thing and every detail for me. I'll recommend her to all of my friends who's going to make a purchase. And also VM of Orland Park is a brilliant place. Actually, I was looking for a Jeep Compass originally. However, their vehicles inventory amazed me. They have a lot of good cars, I found a Beetle I always dreamed about in my country. Kamila got me a really perfect deal for me. I'm a very happy customer. Thank you, Kamila and VW of Orland Park. More

Very helpful, great experience would absolutely buy from him again, helped me out so much. best car sales man I ever dealt with. made car buying nice and easy. him again, helped me out so much. best car sales man I ever dealt with. made car buying nice and easy. More

I am blown away by the wonderful experience I had at Volkswagen of Orland Park. The staff are knowledgeable, friendly, and hard working. I have been bringing my Passat to this dealer for a few years now Volkswagen of Orland Park. The staff are knowledgeable, friendly, and hard working. I have been bringing my Passat to this dealer for a few years now for maintenance and a few other things. To say the least it was time for my Passat to go. Not only did Andrew and Sebastian get me into a brand new Jetta, which I am falling in love with, they did not give up on me. I had many obstacles to overcome such as credit,, and value of my previous car. They went above and beyond to make me as comfortable as possible switching from a Passat to a Jetta, and I will forever be thankful to them for listening to my needs and being patient with me through out the entire process. Thank you Sebastian and Andrew and thank you Volkswagen of Orland Park. More