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Volkswagen of Orland Park
Orland Park, IL
696 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 696 reviews
August 30, 2015
Terrible Consumer experience with manager Bruce Phillips We've been receiving new incentive e mail notifications from Orland Park VW. We went to the dealership and test drove a 2014 Tiguan, and the experien We've been receiving new incentive e mail notifications from Orland Park VW. We went to the dealership and test drove a 2014 Tiguan, and the experience with the sales lady was excellent until Bruce came out to check our trade in car. We went to the dealership with two cars and both of them were mercedes. Bruce comes out to the parking lot and goes to the 1999 CL500, and right away points out the scratch on the bumber, and as we told him that that was not the trade in car and he goes to the 2000 E430 and says this is worst than the other one and without even getting inside the car ha say this would worth couple hundred dollars. We were shocked by the unprofessionalism by this General manager. I'm really surprised that VW treats it's customers with disrespect. We ended up going to the next door and purchased 2016 Mazda CX3. Shame on you Bruce Phillips. More
by Labik
Employees Worked With
Bruce Phillips
August 18, 2015
No pressure, no games I purchased my 2015 VW Jetta Sport from VW of Orland Park. Eddie Bilo was my salesperson. At no point throughout the entire process did I feel like I purchased my 2015 VW Jetta Sport from VW of Orland Park. Eddie Bilo was my salesperson. At no point throughout the entire process did I feel like I was being schemed, sold, or pressured. Eddie was informative, courteous, and forthcoming. He did not try to hide anything, and was remarkably patient with me as I scoured the many options that VW of Orland Park had to provide. Once I had made a decision, Eddie took the utmost care to ensure that I would leave satisfied. When Eddie saw a small dent on the body of the car I liked, he immediately called me, found a brand new - but same model/trim - alternative, and invited me in to drive and inspect the new option. When it came down to punching numbers, there were no hidden or elevated fees, no pressure to buy extended warrantees or add-ons, and no BS. I was very pleased with my experience. More
by Blake
Employees Worked With
Eddie Bilo
June 30, 2015
The best car buying experience I've ever had This was the best car buying experience I've ever had. Prior to my purchase, I'd been shopping around for quite a while to find the car that I wanted This was the best car buying experience I've ever had. Prior to my purchase, I'd been shopping around for quite a while to find the car that I wanted. They had the best price under invoice and actually had the car that I wanted. There was another VW dealership closer to my house that tried to convince me to put a down payment on a car they didn't have LOL. The overall buying experience was very low pressure and everyone there was personable and easy to work with. More
by Kevin
Employees Worked With
Kamila Labuda
April 15, 2015
THIS SERVICE DEPARTMENT WILL STEAL FROM YOU!!! First off, my brand new vehicle that I bought from VW of Orland has been in the shop 10 times since new and only has 33 k miles on it. My most rece First off, my brand new vehicle that I bought from VW of Orland has been in the shop 10 times since new and only has 33 k miles on it. My most recent interaction with the service department was regarding a grinding noise from the front of the vehicle. Dropped the vehicle off to have it checked and got a call back from the service writer saying that both of my rear wheels are bent. I told them that this was hard to believe and wanted to see it for myself. When I arrived, it so happened that the owner and the service director was there. I told them of my concern and we put the vehicle on a lift with one of the techs. Low and behold...the rims were not bent Hence they attempted to screw me out of 500 to "bend them back". I also was told that my vehicle was out of alignment and that my tires were abnormally worn. When I asked why, the tech said that "cars with 4 wheel independent suspensions will settle and go out of alignment even if you don't hit anything" And that "German cars are expensive to maintain". Both of which I find to be something that no one in their right mind would sign up for if even true at all. So I called a few tire shops and suspension shops and they all said that a vehicle with this low of mileage should not have an alignment problem this early on unless there was a significant impact. I've never hit anything with this vehicle. Lastly I found out on this trip that every 40k miles, I will have to spend between 1500 and 2000 just to maintain the vehicle as this has the DSG transmission along with the other items they try to get you for (spark plugs, filters of all sorts, computer scan???, oil change, transmission service, etc). After all of this, I had a long talk with the owner of the dealership who sits on some board for VW. He said that the VW service interval for tire rotations is flawed and that it should be done more frequently than 10k miles and probably attributed to the tire wear issue and ruined my tires. My next step was VW corporate who essentially turned their back on me. They sided with the dealer and supported their decision and did not even address the fact that the service department tried to steal from me. This is the face / representative of VW and they support stealing from their customers?????. Bad business all the way around. This is the kind of experience that can destroy a brand. BUYER BEWARE!!! DO NOT BUY THESE GARBAGE VEHICLES FROM AN UNSCRUPULOUS COMPANY...BOTH VW AND VW OF ORLAND PARK!!!! I will tell everyone I know or meet about this terrible experience and that VW does not care about their customers. More
by snowsrfr11
Employees Worked With
Ed Skibinski
April 13, 2015
2012 Volkswagen Beetle This dealership is awesome my husband and I came in one evening within an hour to closing;expressed to Eddie what I wanted and they were able to locat This dealership is awesome my husband and I came in one evening within an hour to closing;expressed to Eddie what I wanted and they were able to locate a vehicle meeting my expectation down to the color in two days. The finance manager Sherrie is outstanding she made the process smooth and went above and beyond. More
by chyna70
Employees Worked With
Sherrie Voght, Eddie Bilo
March 11, 2015
first time experience I had never owned or even driven a Volkswagen but my granddaughter was very interested in checking out some VW used cars. We were looking for her fi I had never owned or even driven a Volkswagen but my granddaughter was very interested in checking out some VW used cars. We were looking for her first car. She needed something reliable but wanted something that she would also be comfortable in, which meant leather seats; and of course that perfect car had to be just the right price. We arrived at VW of Orland Park and met Eddie Bilo while we were checking out the used cars. Immediately Eddie put us at ease with his friendly manner and answered our many questions. It didn't take long before we found that perfect car at a cost we could afford. While we waited for the paper work and the car to be washed we enjoyed some good conversation with Eddie and other friendly employees. My granddaughter loves her new used Volkswagen. Thanks for a great first time experience. More
by edendonna
Employees Worked With
Eddie Bilo
February 13, 2015
Great service department They gave professional, courteous, quick service. I will never hesitate to bring my car here. They did the work as promised at a fair price. They gave professional, courteous, quick service. I will never hesitate to bring my car here. They did the work as promised at a fair price. More
by vineyards4
Employees Worked With
Ed Skibinski
January 22, 2015
Consistently Awesome I appreciate the consistent good service. I know when I call or come in the reps will do what they need to get my car serviced and back to normal. I appreciate the consistent good service. I know when I call or come in the reps will do what they need to get my car serviced and back to normal. More
by sm3141
Employees Worked With
Sergio Villagomez
January 14, 2015
3rd time, still a charm at VW of Orland Park I'm admittedly a car guy and I've bought and sold a lot of vehicles. Got our first VW a few years ago and a few months later bought another. The veh I'm admittedly a car guy and I've bought and sold a lot of vehicles. Got our first VW a few years ago and a few months later bought another. The vehicles have been great. Fast forward two years and another kid and our Tiguan wasn't quite as big as we would have liked. Worked out a deal to buy our third VW from Volkswagen of Orland Park, from the same salesperson as well (thanks Kamila)! Deal was easy to work, despite the fact I was on vacation in Europe. Each of the three vehicles was just as easy to buy as the first. Up front and honest about the transactions make this dealership a place to return to for me. The staff is inviting and friendly, even if you are working with a different salesperson. We were greeted by a friendly smile who let us know that "Kamila was inside and very excited to see us". Paperwork was fast and the car was perfect. I look forward to more VW purchases at VW of Orland Park. More
by spjonesi
Employees Worked With
Kamila Labuda
December 04, 2014
Best car buying experience ever! Thank you VW of Orland Park and especially Drew for providing an awesome car buying experience! I'll definitely be back when I need a new VW. Thank you VW of Orland Park and especially Drew for providing an awesome car buying experience! I'll definitely be back when I need a new VW. More
by Jessslag
