Volkswagen of Orland Park

No help no call no customer relations. My daughter has the misfortune of owning a terribly flawed Volkwagon Routon mini van manufactured by Chrysler and sold by Volkswagon. This van has be My daughter has the misfortune of owning a terribly flawed Volkwagon Routon mini van manufactured by Chrysler and sold by Volkswagon. This van has been subject to numerous recalls on the Chrysler side but Volkswagon has been slow to do anything to rescue the tens of thousand people that own this lemon. My daughters Routon refused to start numerous times leaving her stranded with three young children. One child is 7 months old another 5 years old and another 6 years old. The 6 year old child is special needs having been born with Spina Bifida, Downs Syndrome and a clubbed foot. This has financially drained my daughter who now can't work because of the care this child requires. The van finally was dead in the driveway and had to be towed to Volkswagon of Orland Park. My daughter already researched the problem and found that theses vans were equipped with a faulty brain computer module called a TIMPM MODULE. Two days later the van was diagnosed with that problem. My daughter was quoted $1200 to do the job. Do to snafus in the dealers end, not getting the needed parts it too 6 days to complete the service. The service department called my daughter and told her the cost was $1365.00 it was over the estimate. My daughter was never notified as to the increased cost. I called the service manager Ed to get an explanation and to attempt to get the costs lowered. I explained my daughters situation financially and told him about the major recall that Chrysler did on all the same vans under their name. He said he knew the part was severely flawed and he said he heard Volkswagon was eventually going to issue a recall. I asked that in the mean time could he reduce the price. I explained my daughters situation while he listened seeming sympathetic. He told me he would look at the bill and try to reduce the costs to help her. He said he would call me back. Hours later no phone call. My daughter proceeded to pick up her van and was charged the inflated price of $1365. Parts not ordered correctly inept service department and untrained employees that did not know how to drive brought the van out to her, made this a very costly nightmare. This is something that Volkswagon should be responsible for, not the thousands of poor owners that suffer financially because of this lemon of a vechicle. No call back not even a courtesy call to tell me he couldn't reduce the price is an insult to me and my daughter. Don't ever by a Volkswagon from this dealer and above all don't ever get it serviced their if you have the misfortune of owning a flawed lemon Volkwagon Routon. No help no call no heart. More

Terrible Consumer experience with manager Bruce Phillips We've been receiving new incentive e mail notifications from Orland Park VW. We went to the dealership and test drove a 2014 Tiguan, and the experien We've been receiving new incentive e mail notifications from Orland Park VW. We went to the dealership and test drove a 2014 Tiguan, and the experience with the sales lady was excellent until Bruce came out to check our trade in car. We went to the dealership with two cars and both of them were mercedes. Bruce comes out to the parking lot and goes to the 1999 CL500, and right away points out the scratch on the bumber, and as we told him that that was not the trade in car and he goes to the 2000 E430 and says this is worst than the other one and without even getting inside the car ha say this would worth couple hundred dollars. We were shocked by the unprofessionalism by this General manager. I'm really surprised that VW treats it's customers with disrespect. We ended up going to the next door and purchased 2016 Mazda CX3. Shame on you Bruce Phillips. More

No pressure, no games I purchased my 2015 VW Jetta Sport from VW of Orland Park. Eddie Bilo was my salesperson. At no point throughout the entire process did I feel like I purchased my 2015 VW Jetta Sport from VW of Orland Park. Eddie Bilo was my salesperson. At no point throughout the entire process did I feel like I was being schemed, sold, or pressured. Eddie was informative, courteous, and forthcoming. He did not try to hide anything, and was remarkably patient with me as I scoured the many options that VW of Orland Park had to provide. Once I had made a decision, Eddie took the utmost care to ensure that I would leave satisfied. When Eddie saw a small dent on the body of the car I liked, he immediately called me, found a brand new - but same model/trim - alternative, and invited me in to drive and inspect the new option. When it came down to punching numbers, there were no hidden or elevated fees, no pressure to buy extended warrantees or add-ons, and no BS. I was very pleased with my experience. More

The best car buying experience I've ever had This was the best car buying experience I've ever had. Prior to my purchase, I'd been shopping around for quite a while to find the car that I wanted This was the best car buying experience I've ever had. Prior to my purchase, I'd been shopping around for quite a while to find the car that I wanted. They had the best price under invoice and actually had the car that I wanted. There was another VW dealership closer to my house that tried to convince me to put a down payment on a car they didn't have LOL. The overall buying experience was very low pressure and everyone there was personable and easy to work with. More

Great service department They gave professional, courteous, quick service. I will never hesitate to bring my car here. They did the work as promised at a fair price. They gave professional, courteous, quick service. I will never hesitate to bring my car here. They did the work as promised at a fair price. More

Consistently Awesome I appreciate the consistent good service. I know when I call or come in the reps will do what they need to get my car serviced and back to normal. I appreciate the consistent good service. I know when I call or come in the reps will do what they need to get my car serviced and back to normal. More

3rd time, still a charm at VW of Orland Park I'm admittedly a car guy and I've bought and sold a lot of vehicles. Got our first VW a few years ago and a few months later bought another. The veh I'm admittedly a car guy and I've bought and sold a lot of vehicles. Got our first VW a few years ago and a few months later bought another. The vehicles have been great. Fast forward two years and another kid and our Tiguan wasn't quite as big as we would have liked. Worked out a deal to buy our third VW from Volkswagen of Orland Park, from the same salesperson as well (thanks Kamila)! Deal was easy to work, despite the fact I was on vacation in Europe. Each of the three vehicles was just as easy to buy as the first. Up front and honest about the transactions make this dealership a place to return to for me. The staff is inviting and friendly, even if you are working with a different salesperson. We were greeted by a friendly smile who let us know that "Kamila was inside and very excited to see us". Paperwork was fast and the car was perfect. I look forward to more VW purchases at VW of Orland Park. More