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Volkswagen of Orland Park
Orland Park, IL
697 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 697 reviews
May 09, 2016
It was awesome! Kamilla helped me pick out the perfect car! Great customer service and Kamilla helped me out a lot. She got all the paper work done in under 30 mins!!! She's the best!! Great customer service and Kamilla helped me out a lot. She got all the paper work done in under 30 mins!!! She's the best!! More
by sabreena almasri
Employees Worked With
Kamila Labuda, Dustin Hill
April 27, 2016
Natalia was wonderfull We initially looked at another brand next to the Volkswagen dealership but were very unhappy with the customer service so we walked over to Orland VW. We initially looked at another brand next to the Volkswagen dealership but were very unhappy with the customer service so we walked over to Orland VW. Natalia greeted us, was very knowledgeable, polite, and answered our questions without being pushy. She helped us with our decision between the Tiguan and Sportwagen. This was easily the most stress free purchase we've had in over 40 years of car buying. The complete process was professional, quick and easy. We love our new Golf Sportwagen and can only thank the Mazda dealer for their lazy sales staff. More
by scottstar
Employees Worked With
Natalia Szwab, Natalia Szwab
April 18, 2016
Bad customer service for used VW I traded in my VW for a diesel one and it was an older model. Buying process did go smooth except for the fact that my stereo was broken when I purcha I traded in my VW for a diesel one and it was an older model. Buying process did go smooth except for the fact that my stereo was broken when I purchased the car. And that is why I am rating 3 stars only, not the case of sour grapes. I literally drove home ( 3 hrs) with no stereo and also waited for a whole month to get my new stereo as this was CPO. And the troubles did not stop there, what I am most disappointed is that I had to call the dealership several times to get the stereo delivered, so that itself should prove that customer service fell way short of the expectations. And to compensate for my troubles they offered to cover up my oil change. Which my service was performed in Dec 2015 but they have not paid for the oil change as of today , I waited 3 months. So basically the dealership wont keep its promise and will not honor their commitment , all resulting in me giving them lower rating. In my opinion customer service is the top thing that attracts me to a particular delarship and VW of orland park has severely disappointed me in this regard. More
by vdubfan
Employees Worked With
Kamila Labuda, Dustin Hill
April 06, 2016
Andrew was great to work with! I shopped around and compared prices from other dealerships. I recommend doing this. I worked with Andrew as the sales person at the Orland Park loca I shopped around and compared prices from other dealerships. I recommend doing this. I worked with Andrew as the sales person at the Orland Park location. He was friendly and helpful. I did not feel pressured. We went through a series of negotiations as I went through the process of becoming more specific in the product that I was interested in. In all cases Andrew was helpful in explaining the pros and cons of each product. It was for me to decide what I wanted to pay for. And in the end I leased a 2016 Passat S. I have had it a week and so far so good! I strongly suggest taking your time and shopping around for the product and price that you are comfortable with. Andrew did not pressure me to make a quick decision TODAY like others sometimes do. I appreciated that. More
by Frank L
Employees Worked With
Andrew Novak, Dustin Hill
April 06, 2016
Rave review I am pleased to extol the excellent service and salesmanship I was accorded with the purchase of my new Passat. It was a pleasure doing business with I am pleased to extol the excellent service and salesmanship I was accorded with the purchase of my new Passat. It was a pleasure doing business with Rich and the VW dealership of Orland Park. More
by GG
Employees Worked With
Ed Skibinski, Rich Munoz
April 06, 2016
My fifth vehicle from VW Orland Park Our's was somewhat of a complicated purchase transaction this time but Kamila and Dustin made the process as easy as possible. I have been a loyal cu Our's was somewhat of a complicated purchase transaction this time but Kamila and Dustin made the process as easy as possible. I have been a loyal customer for many years basically because the sales and service staffs are on top of their game and deliver the best possible experience every time. Everyone is very professional. I highly recommend this organization for anyone looking for an honest and dedicated dealership. More
by James Ludwig
Employees Worked With
Kamila Labuda, Dustin Hill
March 28, 2016
Great experience Andrew was beyond helpful with the purchase of my first car! He took his time and explain all the details of my car and to explain exactly what was ha Andrew was beyond helpful with the purchase of my first car! He took his time and explain all the details of my car and to explain exactly what was happening during the purchasing process. I highly recommend Volkswagen Orland Park! More
by Amh123
Employees Worked With
Andrew, Andrew Novak
March 21, 2016
Excellent Customer Service Kamila and Dustin were excellent to work with and their attention to customer service is top notch. I would recommend this dealership to anyone intere Kamila and Dustin were excellent to work with and their attention to customer service is top notch. I would recommend this dealership to anyone interested in purchasing a VW vehicle. We owned a few different VW vehicles and have been extremely satisfied with their quality and performance. More
by R&JG629
Employees Worked With
Kamila Labuda, Dustin Hill
March 16, 2016
New car buying First new car experience was great no hassle great communication and fair price. Love my new car has everything I need. Will definitely visit them for First new car experience was great no hassle great communication and fair price. Love my new car has everything I need. Will definitely visit them for my next vehicle. More
by Luz
Employees Worked With
Ryan Kieras, Rich Munoz, Dustin Hill
March 01, 2016
Purchased used vehicle I purchased a 2011 Volkswagen Jetta from Orland Park Volkswagen and had a great experience. Cameron Credelle was very helpful and I did not feel press I purchased a 2011 Volkswagen Jetta from Orland Park Volkswagen and had a great experience. Cameron Credelle was very helpful and I did not feel pressured. Everyone was welcoming at the dealership. They provided the information I needed to make my decision to purchase my vehicle. More
by Liz
Employees Worked With
Dustin Hill, Cameron Credelle
