Volkswagen of Orland Park

Natalia was wonderfull We initially looked at another brand next to the Volkswagen dealership but were very unhappy with the customer service so we walked over to Orland VW. We initially looked at another brand next to the Volkswagen dealership but were very unhappy with the customer service so we walked over to Orland VW. Natalia greeted us, was very knowledgeable, polite, and answered our questions without being pushy. She helped us with our decision between the Tiguan and Sportwagen. This was easily the most stress free purchase we've had in over 40 years of car buying. The complete process was professional, quick and easy. We love our new Golf Sportwagen and can only thank the Mazda dealer for their lazy sales staff. More

Andrew was great to work with! I shopped around and compared prices from other dealerships. I recommend doing this. I worked with Andrew as the sales person at the Orland Park loca I shopped around and compared prices from other dealerships. I recommend doing this. I worked with Andrew as the sales person at the Orland Park location. He was friendly and helpful. I did not feel pressured. We went through a series of negotiations as I went through the process of becoming more specific in the product that I was interested in. In all cases Andrew was helpful in explaining the pros and cons of each product. It was for me to decide what I wanted to pay for. And in the end I leased a 2016 Passat S. I have had it a week and so far so good! I strongly suggest taking your time and shopping around for the product and price that you are comfortable with. Andrew did not pressure me to make a quick decision TODAY like others sometimes do. I appreciated that. More

Rave review I am pleased to extol the excellent service and salesmanship I was accorded with the purchase of my new Passat. It was a pleasure doing business with I am pleased to extol the excellent service and salesmanship I was accorded with the purchase of my new Passat. It was a pleasure doing business with Rich and the VW dealership of Orland Park. More

My fifth vehicle from VW Orland Park Our's was somewhat of a complicated purchase transaction this time but Kamila and Dustin made the process as easy as possible. I have been a loyal cu Our's was somewhat of a complicated purchase transaction this time but Kamila and Dustin made the process as easy as possible. I have been a loyal customer for many years basically because the sales and service staffs are on top of their game and deliver the best possible experience every time. Everyone is very professional. I highly recommend this organization for anyone looking for an honest and dedicated dealership. More

Great experience Andrew was beyond helpful with the purchase of my first car! He took his time and explain all the details of my car and to explain exactly what was ha Andrew was beyond helpful with the purchase of my first car! He took his time and explain all the details of my car and to explain exactly what was happening during the purchasing process. I highly recommend Volkswagen Orland Park! More

Excellent Customer Service Kamila and Dustin were excellent to work with and their attention to customer service is top notch. I would recommend this dealership to anyone intere Kamila and Dustin were excellent to work with and their attention to customer service is top notch. I would recommend this dealership to anyone interested in purchasing a VW vehicle. We owned a few different VW vehicles and have been extremely satisfied with their quality and performance. More

New car buying First new car experience was great no hassle great communication and fair price. Love my new car has everything I need. Will definitely visit them for First new car experience was great no hassle great communication and fair price. Love my new car has everything I need. Will definitely visit them for my next vehicle. More

Purchased used vehicle I purchased a 2011 Volkswagen Jetta from Orland Park Volkswagen and had a great experience. Cameron Credelle was very helpful and I did not feel press I purchased a 2011 Volkswagen Jetta from Orland Park Volkswagen and had a great experience. Cameron Credelle was very helpful and I did not feel pressured. Everyone was welcoming at the dealership. They provided the information I needed to make my decision to purchase my vehicle. More

No help no call no customer relations. My daughter has the misfortune of owning a terribly flawed Volkwagon Routon mini van manufactured by Chrysler and sold by Volkswagon. This van has be My daughter has the misfortune of owning a terribly flawed Volkwagon Routon mini van manufactured by Chrysler and sold by Volkswagon. This van has been subject to numerous recalls on the Chrysler side but Volkswagon has been slow to do anything to rescue the tens of thousand people that own this lemon. My daughters Routon refused to start numerous times leaving her stranded with three young children. One child is 7 months old another 5 years old and another 6 years old. The 6 year old child is special needs having been born with Spina Bifida, Downs Syndrome and a clubbed foot. This has financially drained my daughter who now can't work because of the care this child requires. The van finally was dead in the driveway and had to be towed to Volkswagon of Orland Park. My daughter already researched the problem and found that theses vans were equipped with a faulty brain computer module called a TIMPM MODULE. Two days later the van was diagnosed with that problem. My daughter was quoted $1200 to do the job. Do to snafus in the dealers end, not getting the needed parts it too 6 days to complete the service. The service department called my daughter and told her the cost was $1365.00 it was over the estimate. My daughter was never notified as to the increased cost. I called the service manager Ed to get an explanation and to attempt to get the costs lowered. I explained my daughters situation financially and told him about the major recall that Chrysler did on all the same vans under their name. He said he knew the part was severely flawed and he said he heard Volkswagon was eventually going to issue a recall. I asked that in the mean time could he reduce the price. I explained my daughters situation while he listened seeming sympathetic. He told me he would look at the bill and try to reduce the costs to help her. He said he would call me back. Hours later no phone call. My daughter proceeded to pick up her van and was charged the inflated price of $1365. Parts not ordered correctly inept service department and untrained employees that did not know how to drive brought the van out to her, made this a very costly nightmare. This is something that Volkswagon should be responsible for, not the thousands of poor owners that suffer financially because of this lemon of a vechicle. No call back not even a courtesy call to tell me he couldn't reduce the price is an insult to me and my daughter. Don't ever by a Volkswagon from this dealer and above all don't ever get it serviced their if you have the misfortune of owning a flawed lemon Volkwagon Routon. No help no call no heart. More