Volkswagen of Orland Park

2016 GTI Purchase This is our 3rd VW purchased by our family from this dealership and the sales staff and service technicians are great to work with. Kamila and Dustin This is our 3rd VW purchased by our family from this dealership and the sales staff and service technicians are great to work with. Kamila and Dustin made sure we received a very fair trade in price on our 2007 Rabbit and the out the door price on our 2016 GTI, with the VW discount, could not be beat. Would highly recommend this dealership. More

I Love my Orange Beetle! I really enjoyed my experience purchasing my new bug! My new buy was on my bucket list of cars to have. Cameron made my experience painless. He Is I really enjoyed my experience purchasing my new bug! My new buy was on my bucket list of cars to have. Cameron made my experience painless. He Is very informative, but not too pushy. He was very kind and patient as I went back and forth as to which car I would like to purchase. He is very diligent and would follow up on any question I had from the time I purchased the car and after the purchase. More

Vw of Orland Park is the Best!!!!! I have been at this location a lot of times and always have been treated in a best way. Everyone is friendly and always have a smile on their face. I I have been at this location a lot of times and always have been treated in a best way. Everyone is friendly and always have a smile on their face. I would like to thank Kamila and Dustin for all the help that have gave me at the Volkswagen of Orland Park. You guys are the best and I think of you as my very good friends. More

Loyal Customer turned sour Came here in 2012 and had a great experience. I leased a '13 Passat SE. Came back as a loyal customer and was not treated as such when I returned my c Came here in 2012 and had a great experience. I leased a '13 Passat SE. Came back as a loyal customer and was not treated as such when I returned my car and looked into leasing a new one. Turns out my '13 Passat had a recall on it, that no one informed me of until after I turned it in. Safety does not seem to be first. A man by the name of Richard Stephan was assisting me in pricing out a '16 Passat SE. He told me that Volkswagen of Orland Park is a haggle-free zone and that he was quoting me his best price. You can imagine how this played out. It a was definitely a haggle-zone as Stephan eventually chased after my car as I pulled out of the dealership and then repeatedly called me the next few days with different offers. It seemed as though he passed the baton to a representative named Kamila who eventually offered the price I originally wanted. -much haggling required. At this point I would rate my visit around 3 stars as this is pretty typical of any dealership you may go to anywhere in the US, it was what happened next that made me sick to my stomach. The Business Manager, Kelvin Mitchell, called me over the 4th of July weekend multiple times including twice on the 4th, a holiday. Kelvin wanted to change my lease contract from the agreed upon 12.000 miles to 10,000 miles per year. Yes, that is right he wanted to lower my lease mileage after a contract was already signed and the car signed over to me. To understand Kelvin wanted to change the contractI had to ask him multiple times what he wanted me to come in to the dealership for on a holiday weekend. He was not being direct with me and just kept instructing me that I needed to come in and resign. Luckily, I was not coerced into coming in by his tactics. He also blatantly lied to me that the contract said 10,000 miles which it says 12,000 miles. They turned a loyal customer sour at the hands of Kelvin and Richard. Most likely will not be staying in the Volkswagen brand after this lease is up. I also would not recommend this dealership to any of my friends or family. More

Professional sales staff, ESPECIALLY for a Volkswagen Dealer Cameron is a top notch sales associate. His level of professionalism, courtesy and knowledge is ver rare to find among his peers. Dustin worked ou Cameron is a top notch sales associate. His level of professionalism, courtesy and knowledge is ver rare to find among his peers. Dustin worked out a very good deal for us and explained every step of the process. More

GREAT PLACE TO BUY A CAR THE STAFF AT THIS STORE IS JUST GREAT AND WELL STOCK WITH THE RIGHT CARS TO SHOP FROM VW OF ORLAND PARK HAD MANY CARS TO CHOOSE FROM AND THE PRICES W THE STAFF AT THIS STORE IS JUST GREAT AND WELL STOCK WITH THE RIGHT CARS TO SHOP FROM VW OF ORLAND PARK HAD MANY CARS TO CHOOSE FROM AND THE PRICES WAS JUST RIGHT FOR ME More

Love my VW My first car buying experience was flawless. Both Cameron and Dustin listened to my wants and got me in a gorgeous, right priced '13 Tiguan! They answ My first car buying experience was flawless. Both Cameron and Dustin listened to my wants and got me in a gorgeous, right priced '13 Tiguan! They answered all my hard-ball questions and we're never pushy. Thanks! I LOVE my Tiguan. More

Parts Department has awesome customer service I was looking for some touch up paint for my wife's 2015 VW beetle and the nicest gentlemen there handed me the paint on the house. Wow! How nice is t I was looking for some touch up paint for my wife's 2015 VW beetle and the nicest gentlemen there handed me the paint on the house. Wow! How nice is that! Just made my day!!! More