Volkswagen of Orland Park

Just a pain! I would like to start off with a thank you to our 2nd sales man. He was great. However, the first time we were at this dealership I would say that our I would like to start off with a thank you to our 2nd sales man. He was great. However, the first time we were at this dealership I would say that our experience was a little strange. First, we could not decided between a golf and a jetta, and wanted to drive both. Well, we drove the jetta and it was great, but we were told we could not drive a golf because the manager only let really serious customers drive that car. Really? True or not, there is probably a better way to deliver that message! We came back about 3 weeks later to test drive the jetta again and decided to lease, and were told that the plates would arrive in about a week. We came back a week later and sorry still no plates. Please wait for the yellow post card. Okay, 3 weeks later we get a phone call. By the way, the dealership was sold, and your paperwork was never filed. Could you come back again? What choice do we have? We were told it would only take about 15 minutes, and over an hour later we were finally done. Now, they did offer to fill our gas tank, but we had just filled it up. No other offer? Hopefully things will improve with new ownership. Only time will tell. More

Staff was courteous, patient, and very helpful. Our salesman, Cameron was fantastic. He very patiently provided two test drives and did not pressure us to make a quick decision. He understood our is Our salesman, Cameron was fantastic. He very patiently provided two test drives and did not pressure us to make a quick decision. He understood our issues and supported our goals. More

Broken Promise and Unethical business Dealer was 2 hrs away, communicated like crazy to get me to come to them. This part was good and I drove there only to wait 3hrs just to close. Then Dealer was 2 hrs away, communicated like crazy to get me to come to them. This part was good and I drove there only to wait 3hrs just to close. Then it gets worse, once they hand me the (Key) I said, hold on.. where is the other key, this isn't gonna do. Natalia said, I will check and also let Matt know and we will get back with you tomorrow. Next day no call.. so I had to call... she put me off and said Matt will talk to you. Matt picks up, says he didn't know about this (ugh) So I explain again and said I want my key.. he told me that he would get with the owner and get the key (I didn't care I stated, the deal was for the car with all included (keys too). Since this time, no replies and still I am without a key.. this is not good business and if I had known before.. I would have told them to deduct the cost of replacement.. Buyers beware!!!!!!!!! More

Great serivice ! Thanks for helping me get my atlas ! I appreciate your time and effort to get me the vehicle I wanted ! Thanks to Matt kutyna and the team. Thanks for helping me get my atlas ! I appreciate your time and effort to get me the vehicle I wanted ! Thanks to Matt kutyna and the team. More

Awesome customer service Ed the service manager was incredible in explaining service. He is calm and understanding. Everyone was very attentive without being overbearing durin Ed the service manager was incredible in explaining service. He is calm and understanding. Everyone was very attentive without being overbearing during the selection process. More

Good as always, too bad they don’t take VW credit. My first time stopping by for a regular oil change. Usually I would schedule it but they told me: just come and will take care if you. And they did a My first time stopping by for a regular oil change. Usually I would schedule it but they told me: just come and will take care if you. And they did as always. The only bad part of everything was when I was getting ready to pay and told them I wanted to use a Volkswagen gift card. They told me that, at the moment, they weren’t taking any Volkswagen credit, so I’m still stock with my gift card that expires soon. More

Excellent service. Problem I came in for was tire noise. Noises are often very hard to determine cause. The noise I came in for was what I thought was tire noise. The service department did all that could Noises are often very hard to determine cause. The noise I came in for was what I thought was tire noise. The service department did all that could be done to determine cause but no defects or me hanical problems could be found be found. Conclusion was that a front tire may be the problem but nothing could be found wrong with tires. The time they spent insuring everything was OK was appreciated. For now, I will continue monitor the noise and then make decision about tires which only have 20,000 miles on them. More

Very friendly, accommodating, fast, caring!! I’ve had a bad experience with mike Hagerty, and I will travel past them. And travel 45 minutes from my home to visit them instead!!! I’ve had a bad experience with mike Hagerty, and I will travel past them. And travel 45 minutes from my home to visit them instead!!! More

Visiting too often for similar problems. Since passing 100,000 miles, I have visited this dealership too often. Within 11 months my windshield wipers failed twice. Costing me nearly $1300. Since passing 100,000 miles, I have visited this dealership too often. Within 11 months my windshield wipers failed twice. Costing me nearly $1300. Then my brakes had problems; the front and then back failed me. Both within two years. Another $1200. For the most part my Rabbit has been "healthy" I have had to replace both of my front light bulbs Received a dashboard message that "a light bulb" had failed, but it turned out to be just a warning that the back two lights were about to fail. Had them replaced. More

Sevice Everyone was very nice. It was longer than expected because they hit some snags with the recall. They were also knowledgeable. Very clean waiting a Everyone was very nice. It was longer than expected because they hit some snags with the recall. They were also knowledgeable. Very clean waiting area More