Volkswagen of Orland Park

Platinum experience Car shopping is never fun. It is tedious and time consuming. But at Volkswagen of Orland Park that was not the case. Excellent service, friendly, k Car shopping is never fun. It is tedious and time consuming. But at Volkswagen of Orland Park that was not the case. Excellent service, friendly, knowledgeable. Everyone we talked to was very friendly and welcoming. I highly recommend this dealership. They didn’t try to lie they didn’t try to push us into anything. They were just friendly and helpful. You honestly couldn’t ask for anything else. They even fed us pizza. More

Always informative and able to answer all my questions. you never have to wait when you schedule an appointment here. service is awesome! Brad is the best! facility is clean and location is great! would you never have to wait when you schedule an appointment here. service is awesome! Brad is the best! facility is clean and location is great! would totally recommend friends and family to purchase a car from this dealer. More

Great Service Went in for express service oil change. Check in was fast and length of service and price were as estimated. There weren’t any up sales which I apprec Went in for express service oil change. Check in was fast and length of service and price were as estimated. There weren’t any up sales which I appreciated. More

Fast and Easy Service went smooth and they got everything done in the time that they promised. They were nice and every professional as well. Will definitely go the Service went smooth and they got everything done in the time that they promised. They were nice and every professional as well. Will definitely go there again. More

professional yet personal Thanks to the great service and attention from the staff! They were pleasant, professional but also very personable and easy to deal with. Thanks fo Thanks to the great service and attention from the staff! They were pleasant, professional but also very personable and easy to deal with. Thanks for the wonderful service call. More

Always Professional Knowlegeable Courteous These folks are terrific. They go the extra mile to ensure that everything is explained and that the vehicle is serviced appropriately-timely-and cor These folks are terrific. They go the extra mile to ensure that everything is explained and that the vehicle is serviced appropriately-timely-and correctly each time! More

Fast service, real estimates, excellent staff Had an issue with a fuel pump, the diagnostic was fast and the replacement was done right and quickly. Everything is well. The staff was always honest Had an issue with a fuel pump, the diagnostic was fast and the replacement was done right and quickly. Everything is well. The staff was always honest and courteous. More

OMG Matt is GREAT! Brand new car! Yes I had a 2017 Jetta I was trying to get refinanced because my rate was so high. It wasn’t looking too good for me. Matt said he was going to continue t I had a 2017 Jetta I was trying to get refinanced because my rate was so high. It wasn’t looking too good for me. Matt said he was going to continue to work for me and he did. He called a week later with everything I was looking for. Gorgeous New Jetta, lower rate and monthly payment. Thanks so much Matt and Jose. You’re the bomb. More

Great deal, poor follow through This dealership is currently changing over to a new owner, I would expect some confusion with processes and staff, always happens. My concern is the This dealership is currently changing over to a new owner, I would expect some confusion with processes and staff, always happens. My concern is the follow through or hand off. I purchased a nice Cadillac 2011 with low miles and main POC was Matt Kutyna and was handed off to Natalia Szwab once we drove 2hrs to close the deal. The closing took too long we were there 3 hrs but my concern was the receiving of the car itself. Once the car was ready to go, I was handed one set of keys (which are expensive (remote access type). I told Natalia right at that moment, this won't work, we need two sets and she said she would check for the second set and if not she would get with Matt to get this resolved in the morning and give us a call. Next day, no call... So I called her, she told me to hold, did not address the issue but passed me over to Matt who stated he would contact the previous owner? And give me a call back... Today is Wednesday (4 days later) and 2 more emails and no reply from anyone at the dealership. I wrote again today. A customer should never have to be chasing the sale staff, this is very poor business and no matter what a dealer states, the expectation is that a car will have two sets of keys.. I sure provided my set on trade... I have checked the cost of replacement keys and found them cheaper than expected not sure of a dealer in my area will charge lots of money to re-program. That being stated, when a purchase is made, the customer should be informed and if there are problems, they should be talked about and resolved, this is why at this moment I will not refer them but will pray that the Lord will judge this matter for both of these folks. If I have to pay for this, in the end, they will lose more when the Lord makes His Judgement. Buyers... beware If this dealerships or owners make this right.. I will gladly repost this narrative to reflect this correction but at present... very sad I made this deal, I am a better customer and should have been treated better on this. More