Volkswagen of Orland Park

Very clean and friendly people We found VW or OP way less chaotic than other dealerships. We are new owners to a pre-owned VW Passat and they are closest to our house, but we also h We found VW or OP way less chaotic than other dealerships. We are new owners to a pre-owned VW Passat and they are closest to our house, but we also had heard from a random person that they loved this dealership and went out of their way to go there specifically. This was our first service done here although we came in and ordered the part the week before. Our car was done sooner than estimated on a Saturday no less. Plus, the waiting area was quite comfortable and stocked with snacks, bottled water and coffees. Our rep was Sergio who was very personable and knowledgeable. So far so good VW! More

Satisfaction This is the only place I could trust my car with, they have very organized staff specially brad from the service team(the best guy that can help you o This is the only place I could trust my car with, they have very organized staff specially brad from the service team(the best guy that can help you out, I would recommend a raise for him for doing a great job for all the times I came in and he helped me out , he definitely showed me what a real customer service looks like) More

Service with a smile Sergio was professional and very helpful. I came in on one of their busiest days with no appointment and they got the service done quickly. This is Sergio was professional and very helpful. I came in on one of their busiest days with no appointment and they got the service done quickly. This is a Great Service Department. More

On time service. They gave a time frame of two hours for the service, and they finished it as promise. They also clean the car inside out to my satisfaction. They gave a time frame of two hours for the service, and they finished it as promise. They also clean the car inside out to my satisfaction. More

Very nice experience. Eddie was extremely friendly, knowledgeable, considerate and customer focused. Their whole team was attentive, caring and kind. From the moment we wal Eddie was extremely friendly, knowledgeable, considerate and customer focused. Their whole team was attentive, caring and kind. From the moment we walked thru the door until we drove off we felt in good hands. More

Eddie was great and very pleasant and proffesional ...... Very clean and professional ..... Eddie was great . Most pleasant and easy car purchase I have ever made . Eddie goes beyond my expectations . Very clean and professional ..... Eddie was great . Most pleasant and easy car purchase I have ever made . Eddie goes beyond my expectations . great job team !!!!!! More

Very good experience My wife and I wanted a car that would fit our needs without spending too much money. We eventually bought a 2016 VW Jetta. The manager, Matt, allowed My wife and I wanted a car that would fit our needs without spending too much money. We eventually bought a 2016 VW Jetta. The manager, Matt, allowed us to take the vehicle home overnight so I didn't feel pressured to buy on first impression. I was also provided helpful information from my first salesman contact, Jose. The only negative was not getting a detailed description of what was covered in a bumper to bumper warranty we bought. I had a problem with the car starting a few days after purchase and Matt replaced the battery free without a hassle. I appreciated the consideration. I was able to continue having good feelings about my new car purchase. So far, so good! More

Excellent My visit was a breeze also Natalia was GREAT and very nice she worked very hard to get me the best car. I love it! My visit was a breeze also Natalia was GREAT and very nice she worked very hard to get me the best car. I love it! More

Complete Competent Service Service Director Ed Skibinski, runs the best Volkswagen service department in the state of Illinois. I drive thirty six miles one way and I pay sever Service Director Ed Skibinski, runs the best Volkswagen service department in the state of Illinois. I drive thirty six miles one way and I pay several tolls to get my vehicle serviced at this Dealership. More

Just OK The service advisor was very nice, but he transposed the mileage of my car on the intake sheet. I brought the car in for an oil change, headlamp repl The service advisor was very nice, but he transposed the mileage of my car on the intake sheet. I brought the car in for an oil change, headlamp replacement and 120K mile service, but since it was logged in as 112K miles, the maintenance was not performed. I will now need to schedule another appointment. In addition, I have had a problem with condensation in the drivers side headlight cover since Orland Park VW replaced light bulbs last year. I brought the car back to them in 2018 but the problem was never resolved. I believe this was a result of something the dealer did, but there has been no accepting of responsibility. Another disappointment. This is a little thing, but I think they should bring you to the cashier when the car is ready. Customer should not have to wait for the car wash to be completed. My car is a 2012 Jetta and I take very good care of it, making sure to keep up with the maintenance schedule. Each time I bring my car to this dealership, I am left just a little disappointed. I am used to the service I received in the past from Libertyville VW. More