Volkswagen of Orland Park

Everyone involved, especially Hillary Olson was extremely ef I can't thank Hillary enough for making sure everything was done on my car. There were 2 major repairs control arm brackets & turbo replacement. H I can't thank Hillary enough for making sure everything was done on my car. There were 2 major repairs control arm brackets & turbo replacement. Hillary contacted the extended warranty co at least 3-4X for permission for repairs & replacement, made arrangement for rental car - a loaner car was not available & made sure everything went well. The only out-of-pocket expense was my $100 deductible. Thank so much, Hillary for taking good care of everything -you're the best! More

Every one was very nice and helpful. Dory took excellent care of me and answered all questions I had. I would recommend this dealership to anyone. care of me and answered all questions I had. I would recommend this dealership to anyone. More

11 years and counting Always a 10 Point service center, with 2 VW Tiguans inhouse and 4 referral clients. Sale price is worthless wothout the excellent service to back it u Always a 10 Point service center, with 2 VW Tiguans inhouse and 4 referral clients. Sale price is worthless wothout the excellent service to back it up...and they do. More

Takes too long to see the Finance Man. but overall went OK. Took way too long to see the Finance Manager, I suggest 2 of them on Saturdays, but everything else went well. I am a long time customer and would not Took way too long to see the Finance Manager, I suggest 2 of them on Saturdays, but everything else went well. I am a long time customer and would not keep returning if the service was poor. More

We drove 3 1/2 hours and well worth the trip! We worked with Matt and Dorry, and both were wonderful! I had contacted numerous VW dealerships in IL, MN, and WI, and VW Orland Park was the ONLY on We worked with Matt and Dorry, and both were wonderful! I had contacted numerous VW dealerships in IL, MN, and WI, and VW Orland Park was the ONLY one with exceptional follow-up and working the hardest to get us the best deal that would make it work for us. When all other dealerships were closed, Matt and Dorry were still working with us. It was because of this great follow-up, that we woke up the next morning and made the 3 1/2 hour drive to Orland Park. Once there, it was still a great experience! We truly appreciate Matt and Dorry's great service - we would definitely refer this dealership and will give you a guys a call when we're ready to purchase our next new VW! More

Dealership is clean, all the employees are friendly. My car was ready in a timely fashion. Good value, not overly expensive. They washed my car before I picked it up! My car was ready in a timely fashion. Good value, not overly expensive. They washed my car before I picked it up! More

Arrived at service door and was immediately spoke with service rep who understood and was well informed and extremely polite in discussing my oil change and the check engine light. Slight air leak whi service rep who understood and was well informed and extremely polite in discussing my oil change and the check engine light. Slight air leak which could be done immediately after oil change. More

Routine service, product recall Asked for a special service, which was done and it was done very well. Thanks to the team and communication to get it done. Very appreciated. Asked for a special service, which was done and it was done very well. Thanks to the team and communication to get it done. Very appreciated. More

Excellent customer service on the part of Service Manager Ed Skibinski and his team at VW Orland Park Il. 5-star service every time we visit! Ed Skibinski and his team at VW Orland Park Il. 5-star service every time we visit! More

Avoid at all costs We recently purchased a used vehicle from VW Orland Park. It is my fourth car purchase (the other three were from other dealerships), and it was by fa We recently purchased a used vehicle from VW Orland Park. It is my fourth car purchase (the other three were from other dealerships), and it was by far the worst experience I've had. I'll dig into examples, but for those of you who don't want to read a novel - just know that this is the last place you should go to buy a vehicle. - When we agreed to purchase the vehicle, one requirement we had was that the vehicle had to have two key fobs. We needed that before we signed. They initially only had one key, but then miraculously found the second. So we signed. Turns out, that key was NOT to the car that they sold us - it was a random key that they found and passed off as the key for our car. When we went back to inquire, they told us there was nothing that they could do. - Another requirement (that they provided an IOU for) was that they were to replace the tires and fix a small dent. While they did do that, the entire process was extremely painful. In the IOU, they promised to give us three tire options to choose from. They did not do that - they purchased the tires and told us that was what we were getting. Fine. We'll let that go. The service manager called to set up an appointment for service, and we brought the car in only to find out there was no communication between sales and service, and service told us they'd have to send the car out for repairs, but they wouldn't be able to do that for three weeks. The IOU said the car would be fixed within four weeks of purchase, and we were already three weeks past purchase. We pushed back, and they reluctantly agreed to get it done. Fast forward two weeks, and we call them to ask about the vehicle. Service says it's done; I take time off of work to go pick the car up. I get there, and the car is NOT done. The repairs they promised to make were not complete. The service manager said he'd be able to get it fixed in 1-2 days. Fast forward one week, and we still haven't heard from them, so we call, and they tell us the vehicle is done. My husband went in to get it this time, and he arrived to find the inside of our vehicle in terrible condition - trash everywhere, our backseat down and the entire back of the vehicle was dirty, like someone had loaded something in our vehicle. He went in to ask and they had nothing to say. They only offered a free detail after the winter months, which - no thank you, I will never be taking my vehicle back there again. As my husband was checking out, the service rep, Hillary, told my husband that she tried calling me multiple times over the weekend and I never answered (not true, and I'm happy to share my phone records to prove that), and was extremely rude to him. She said the tire sensor light was on in our car (mind you, this is about two weeks past when they put the new tires on), and they wanted to let us know they were going to add a new tire sensor. Which they missed to begin with. Long story short - they are rude, they manipulate, and their customer service is absolute trash. I should have listened to the reviews. Lesson learned. More