Volkswagen of Orland Park

Took car in due to check engine light going on, was told they had to order a part but safe to drive until it arrives. Car was not safe and they never ordered the parts. Unwilling to to give a loaner car unt they had to order a part but safe to drive until it arrives. Car was not safe and they never ordered the parts. Unwilling to to give a loaner car until fixed. Attempted to talk to sales and service departments but had to leave a message with no return call. More

Sam in service is a true professional. Very friendly and helpful with all details. He fully explains any and all items needing repair and how they will repair or replace parts. Quality wor Very friendly and helpful with all details. He fully explains any and all items needing repair and how they will repair or replace parts. Quality work done in this department More

Would not recommend this dealership to anyone. I was told I could not buy the car without $5,000 of BS dealership coverage. They did let me return the car which I appreciate but a month later I am I was told I could not buy the car without $5,000 of BS dealership coverage. They did let me return the car which I appreciate but a month later I am still waiting for my refund. They don't call you back or return emails. Overall they have been a nightmare to deal with. More

The finance Manager Moe Atef and sales rep Alex Morales were both great and trustworthy. I enjoyed doing business with them. Fast and easy process. As far as financing, the numbers were fair and to my exp were both great and trustworthy. I enjoyed doing business with them. Fast and easy process. As far as financing, the numbers were fair and to my expectations. ⭐️⭐️⭐️⭐️⭐️ More

Yasmine is no doubt one of the best saleswomen. She carries extreme knowledge in the field she works in and truly cares about supporting each and every one of her buyers. She made us feel special a She carries extreme knowledge in the field she works in and truly cares about supporting each and every one of her buyers. She made us feel special and loved, spending quality time and showing concern in our interest. I highly recommend her, and if I ever need a Volkswagen sometime in my future, she js someone I will go to. More

Buyer beware. This dealership plays games saying they will do MSRP over email just to get you into the dealer. Forced addons that I did not want, also would not p This dealership plays games saying they will do MSRP over email just to get you into the dealer. Forced addons that I did not want, also would not provide the Monroney (since the vehicle was still in transit. Just to find out that my car would not come with the ventilated seats. I should have been smarter and walked out when the red flags started flying. Hafeez is a skeeze trying to make money the only way he knows how by stealing it. Lastly I told them I had a long drive and they intentionally kept chatting in the back office. Jerked around the paperwork for another 2 hours. STAY AWAY! More

Mike was professional and motivated to help us get a vehicle within our price range. Mohammad is very straight forward,very fun and energetic. Highly recommend buying a car here. vehicle within our price range. Mohammad is very straight forward,very fun and energetic. Highly recommend buying a car here. More

It was a pleasure purchasing a vehicle for my son, everyone from the general manager, to the sales team, and finance were great! Alexander took over to speed up the paperwork, Thanks again will recom everyone from the general manager, to the sales team, and finance were great! Alexander took over to speed up the paperwork, Thanks again will recommend this dealership to anyone!! More

At first I was disappointed as I went to see a car that wasn’t ready, not to mention, the guy I made the appointment with wasn’t there. But then I met Mike. Mike was fantastic, and he is literally the reas wasn’t ready, not to mention, the guy I made the appointment with wasn’t there. But then I met Mike. Mike was fantastic, and he is literally the reason I went back to give him a chance. Mike worked really hard at making sure I was accommodated. Mike went above and beyond and really hustled for us. I am really thankful for his help, and because of him I was able to find a truck for my family at a price that was reasonable. If you go, make sure it’s Mike you’re dealing with. Great guy More

Mohammad Aatef & Yasmin the best customer service they are the stars of this dealer thank you Mr. Amjad you did great are the stars of this dealer thank you Mr. Amjad you did great More