Volkswagen of Orland Park

My experience at the dealership was extremely excellent! The customer service was great and I drove off in a 2020 Tiguan wooh wooh love it! The customer service was great and I drove off in a 2020 Tiguan wooh wooh love it! More

Prompt timely professional serviceThat says it all. What Prompt timely professional service That says it all. What more can I say. Good job. Wait time for setvice was not long. Service representative was pr Prompt timely professional service That says it all. What more can I say. Good job. Wait time for setvice was not long. Service representative was professional More

Great Dealership This dealership has treated us like family since the day we purchased our VW Passat. I would recommend this dealership to anyone who values great cust This dealership has treated us like family since the day we purchased our VW Passat. I would recommend this dealership to anyone who values great customer service. More

The navigation problem was solved after second visit of 2 days each, 4 days total. I anticipated being called for second visit but had to schedule it myself. I was told my car would be washed for free any ti days each, 4 days total. I anticipated being called for second visit but had to schedule it myself. I was told my car would be washed for free any time service is done when I bought it and I received no wash. More

Always outstanding ! Heather was great with scheduling and addressing my needs. As always, the staff in the Service Department was terrific. I will continue to bring my ca Heather was great with scheduling and addressing my needs. As always, the staff in the Service Department was terrific. I will continue to bring my car to you for service on my vehicle. More

I was greeted friendly upon arrival and given a fair estimation of how long it would take to service my vehicle. It did not take as long as I was previously told and I was very appreciative of the indiv estimation of how long it would take to service my vehicle. It did not take as long as I was previously told and I was very appreciative of the individual I worked with. Very kind and professional. More

Know your numbers and S.W.A.T. is not required Experience started out great from finding the car to test drive. It was all downhill when talking numbers. Know your numbers and ask for Itemized Experience started out great from finding the car to test drive. It was all downhill when talking numbers. Know your numbers and ask for Itemized breakdown up front. They changed my numbers multiple times. Even the final closer who's job is numbers tried to pull one on us. Ryan changed the final price by telling us not to put a down payment and our monthly would only increase by x amount. I did the math and the price somehow increased $700 on the final price, can't happen on a 0% interest loan. I was told every car on the lot had S.W.A.T. ($695 product) and it was not an option to remove because dealership had many thefts they were all installed with S.W.A.T.. I told them I didn't want it because it increased my payments but they insisted it is added on with no subscription fee and cannot be removed. At the end of the sale about to drive home no S.W.A.T. no safety feature they spoke highly about. Instead of happy with the sale I feel tricked/scammed. I have had better car buying experience. Dealers need to stay in business. Employees need work. I am okay with them getting their share. Price was right but to know they find buyers they get away with their strategy is disappointing. For the next buyer know your numbers follow them through each person they hand you off to, check and check again that they are right. Know the products they say you are getting and make sure you get them. More

Super Service Express Quick and accurate service of my VW Rabitt. It took under an hour to have my car's oil changed. I have this service done every year and I'm planni Quick and accurate service of my VW Rabitt. It took under an hour to have my car's oil changed. I have this service done every year and I'm planning to do next year also. Good greaters, sevice technicians and cashier staff. More

I give this dealership and the three employees I was lucky to have as my sales associates the highest score possible. They were kind, courteous, knowledgeable and not pressuring. lucky to have as my sales associates the highest score possible. They were kind, courteous, knowledgeable and not pressuring. More

Excellent Service Mr Sergio Villagomez And Ed Skibinski has always treated me and my Family with excellent service.We all own Volkswagens and we always come back to VW Mr Sergio Villagomez And Ed Skibinski has always treated me and my Family with excellent service.We all own Volkswagens and we always come back to VW of Orland Park Service Department because of the excellent service that theses gentlemen provide us and that’s is very rare today!! Sincerely Ray Wilson More