Volkswagen of Orland Park

The gentlemen at Orland Volkswagen were excellent!! There customer service experience and details to my needs top job! Thank you to Matt,Rick, Ryan,Jason, and Chris!!! customer service experience and details to my needs top job! Thank you to Matt,Rick, Ryan,Jason, and Chris!!! More

Fairly quick process... Arrived at 7, out by 9pm with a trade-in, purchase of used vehicle, and cash deal. Fair negotiation, although a "SWAT" security system was added on Arrived at 7, out by 9pm with a trade-in, purchase of used vehicle, and cash deal. Fair negotiation, although a "SWAT" security system was added on in beginning for a grand. Very polite and efficient. More

Very clean and well put together. Staff was friendly and helpful. Safety standards were met regarding Covid-19. Would recommend to anyone looking for a vw. helpful. Safety standards were met regarding Covid-19. Would recommend to anyone looking for a vw. More

The experience was a pleasant one. Our salesperson Jason Hannan was very attentive and explained everything in detail. The was an experience for my son seeing that this was his first car. He was so excite Hannan was very attentive and explained everything in detail. The was an experience for my son seeing that this was his first car. He was so excited he couldn’t stop smiling. Thank you for a good experience. More

Great experience from beginning to end. Was greeted upon entering the door and was asked if I needed a salesman. Jason H. came over and introduced himself and was very helpful throughout the entire experien entering the door and was asked if I needed a salesman. Jason H. came over and introduced himself and was very helpful throughout the entire experience. More

Overall great experience , very good customer service! Matt & Jason were awesome! Very personable, patient and provided me with a lot of options. I would recommend. , very good customer service! Matt & Jason were awesome! Very personable, patient and provided me with a lot of options. I would recommend. More

I love Volkswagen as a brand. However I have not had the best experience during my last few visits. On 7/3/20 I brought my 2012 Passat in bcs the valance had completely fallen down. I trusted the service te best experience during my last few visits. On 7/3/20 I brought my 2012 Passat in bcs the valance had completely fallen down. I trusted the service team to find out why that happened,AND I trusted them to fix it. After my visit, 2 days later the valance had fallen down again. I went back to Volkswagen on 7/6/20 to have it repaired. I was told that certain parts needed to be replaced, totalling over 550$. Even tho that as expensive to me, I trusted the service department yet again. After several hours of waiting for the repair, I received my vehicle with the new parts. I drove my vehicle less than 24 hours and realized the same conditions that I brought my vehicle into the dealership with,were still there, so I visited Volksqagen again, and spoke to Ed Skebinski. He was attentive and asked the team to lift my vehicle so that we can possibly find out why the valance continued to fall. After his inspection, he determined that there was a specific part missing on my vehicle that kept allowing the valance and bumper to fall. The job would cost approximately 1300$+. My issue was not the cost. My issue was I felt very take. Advantage of. Had my vehicle been properly inspected the first time, I would have known the full extent of what was needed, and not wasted 500$+ replacing a part that would not stay in place due to another issue. That was completely inconsiderate. I feel taken advantage of as a woman, bcs automotive service is predominantly a Male based business, and Vollswagen of Orland Park capitalized off my lack of expertise In automotive services. I am very disappointed. This is the 2nd time I ever experienced this. I miss Brad. He was AKWAYS very informative and kind. More

Tim was my salesman and he was such a gem to work with. He and Rick made sure that I was wholeheartedly taken care of! He and Rick made sure that I was wholeheartedly taken care of! More

Matt and Gabriel are great to work with! Great experience overall and excellent customer service. I would purchase from this dealership again, compared to other dealerships. If you are looking for a great de overall and excellent customer service. I would purchase from this dealership again, compared to other dealerships. If you are looking for a great deal, go to Orland VW. More

I was very pleased with the final outcome and purchase of my new Tiguan. The sales manager and John the salesman were very professional and courteous my new Tiguan. The sales manager and John the salesman were very professional and courteous More