Volkswagen of Orland Park

No hassle. Drop car off night before, picked up next day. Works out great. They called to update on the progress. Have never had a problem. Works out great. They called to update on the progress. Have never had a problem. More

MJ was great to work with. Fair night professional. Paperwork was faster than any other dealership I have worked with in the past. I would come back again! Paperwork was faster than any other dealership I have worked with in the past. I would come back again! More

Great experience! Everyone was respectful and helpful. The process was smooth. The staff was kind and friendly. I am very pleased with my new vehicle purchase. The process was smooth. The staff was kind and friendly. I am very pleased with my new vehicle purchase. More

I came in wanting to buy a car for my daughter and ended up buying 2. Donnie, Gabe, and Arsean were very helpful in putting their hearts into the job and meeting my needs. When you leave its like you were t up buying 2. Donnie, Gabe, and Arsean were very helpful in putting their hearts into the job and meeting my needs. When you leave its like you were treated by family. 🤗 More

Buyer Beware!! I made the mistake of leasing a 2019 VW Tiguan in July of 2019. The vehicle has been leaking water for the past year. (There is a class action suit regarding the leaky Tiguan sunroof) I wa Tiguan in July of 2019. The vehicle has been leaking water for the past year. (There is a class action suit regarding the leaky Tiguan sunroof) I was told back in May of 2020 by Ed Skybinski that the vehicle would likely be eligible for a buyback since they were unable to repair the vehicle. Here we are mid September 2020, and I still don’t have a permanent vehicle. I have been driving loaners and rentals since April while making payments on a vehicle that is not in my possession. While it is clearly apparent that they have not been successful repairing my vehicle, it still has not been replaced. Over the last several months, I have been given the run around from both VW of America and VW of Orland Park. Deadlines have been broken time and time again. I have been promised a resolution date for the buyback several times by the corporation and told more times than I can count that my vehicle has been repaired and will be ready for pick up to no avail. If you have problems with your vehicle, this dealership will not support you. The customer service is nonexistent. I will never purchase another Volkswagen vehicle ! Ugh!! More

Always been a VW loyalist, and I’ve dealt with many dealerships through the 90’s-2000’s. I have to say that professionalism and level of product knowledge of Tim Sulo are unmatched. Love our new car, a dealerships through the 90’s-2000’s. I have to say that professionalism and level of product knowledge of Tim Sulo are unmatched. Love our new car, and our new go to consultant. Thanks for your honesty More

The physical location was nice and we were able to easily set up an appointment to test drive a car. However, the finances were poorly explained to us and they were not willing to show us a break down for ho set up an appointment to test drive a car. However, the finances were poorly explained to us and they were not willing to show us a break down for hours. The cost of the car they initially priced out included numerous optional add-ons rather than actually talking to us about what we wanted. They also force you to buy a $1,000 three year theft system and don't advertise this. Overall, I was frustrated by my experience at this dealership and I would not go back. If they hadn't had the car I really wanted I would not have purchased from them. More

Pleasant Everyone I dealt with was friendly and helpful. All staff took steps to accommodate my needs and fufill the request that I had concerning the desired Everyone I dealt with was friendly and helpful. All staff took steps to accommodate my needs and fufill the request that I had concerning the desired vehicle. More

It was clean and the salesman knew what he was talking about and answer any questions I had and your finance gentleman wS very helpful about and answer any questions I had and your finance gentleman wS very helpful More