Volkswagen of Orland Park

I like coming there The service is very good And they always have coupons and the price is very good And they take daytime with your car always have coupons and the price is very good And they take daytime with your car More

We have a 2001 Passat, very low mileage and it runs well. We took it in for an oil change and also inquired about an oil leak. After inspection, we were told that there was so much oil on the engine that i We took it in for an oil change and also inquired about an oil leak. After inspection, we were told that there was so much oil on the engine that it would be impossible to tell where leak was coming from. We were quoted almost $3000 with no guarantee that they would even be able to find the leak. The service representative asked us what we wanted to do with the car. (Keep it and maintain it, of course!) When we asked to have the car washed, which is usually a courtesy given with an oil change, we were told it would take 40 minutes. To add insult to injury, forty minutes later when the car was released to us it was still dirty. More

My overall dealings there was fantastic. I will definitely refer family and friends there... The management team and service department is awesome. I will be back in the future definitely refer family and friends there... The management team and service department is awesome. I will be back in the future More

Everything was great. I was ahead of the game for service so I just a car wash and the checked the tire pressure for me. so I just a car wash and the checked the tire pressure for me. More

First the bait and switch. They offered a car at $18,270. I asked, “It’s a bit of a drive. Will you hold the Jetta for us?” “Yes, come on in, I’ll be waiting for you.” The car wasn’t there and they came at I asked, “It’s a bit of a drive. Will you hold the Jetta for us?” “Yes, come on in, I’ll be waiting for you.” The car wasn’t there and they came at us with an offer on payment alone. I said I want to see the numbers. Then they show up with the numbers $19,212. I told them they quoted me a lower number and they told me the car sold. This one was a higher price but had zero changes on options, year, accessories, etc. Next the nasty $995 security module they sneak in the deal. I had to physically get up to walk out after an hour of negotiating this one out of the deal. They reluctantly took it out. Finally the hidden $1,000 charge. Last, we waited four hours to see the finance guy who had one last truck up his sleeve. All the numbers were good, except the $1,000 add on for protection. Brake pads, rotors, battery, wipers, etc covered for 3 years/30k. “No thank you”, I declined. “This is mandatory.” they informed me. They would not back down. BEWARE AFTER ALL THE NEGOTIATIONS ARE DONE THEY PLAN TO STICK YOU WITH ANOTHER $1,000 CHARGE, NON NEGOTIABLE. I couldn’t be more unhappy. I have made a formal complaint to VW. More

great service representative, quick service, great job washing the car after the service as well, price for service was high and coupons were not competitive with neighboring VW dealers washing the car after the service as well, price for service was high and coupons were not competitive with neighboring VW dealers More

Eey fast and prodessional had ezcelent experienceI Eey fast and prodessional had ezcelent experience I always like have my car services at orlans location And when i trade in i will go back to vw of Eey fast and prodessional had ezcelent experience I always like have my car services at orlans location And when i trade in i will go back to vw of orland More

Awesome customer service! After going through other VW dealers, OP was on point and found the root cause to my issue! I will be going back for future servicing! dealers, OP was on point and found the root cause to my issue! I will be going back for future servicing! More