Volkswagen of Orland Park

I would like to thank Gabriel for helping us find the Atlas we wanted. It all started with a phone call to see what they had in inventory to meeting with him within a couple of minutes. We thank you for Atlas we wanted. It all started with a phone call to see what they had in inventory to meeting with him within a couple of minutes. We thank you for going above and beyond. More

If I could give this dealer half a star I would. The customer service at this dealership is by far the worst I've ever experienced. Made a 2/12+ hour drive out to see and drive a pre-owned vehicle only customer service at this dealership is by far the worst I've ever experienced. Made a 2/12+ hour drive out to see and drive a pre-owned vehicle only to be deliberately duped and lied to. made the drive out there with my wife and son and were told multiple times by car salesman that there was nothing to worry about with this vehicle. I specifically asked to be made aware of any issues regarding the safety and reliability for this 2016 Cadillac Escalade, and we were assured there were none. Right from the beginning of this interaction with the dealer something was off and shady. It seemed almost as we were rushed and brushed away during this sale. It was not until after I drove another 2 1/2 hours home to find out the shocks and struts were collapsed and blown out. My Cadillac dealer here in Michigan performed a service and safety check and found a list of things wrong with this SUV. Its been near three weeks and I have not been able to even drive the vehicle because it is so unsafe. I have been given the runaround multiple times when I call and email, and no one seems willing to help. Not only do the shocks need to be replaced, but they were in such bad shape that the strut itself wore into the front tires and rendered them useless. So now not only can I not drive the Escalade I literally just purchased, but I am also stuck with a $2,000+ bill and no front tires. Plus am dealing with a manager and dealer that are completely unwilling to even accept what has happened. Tried resolving issues with both the salesperson who sold me this car and the sales manager MJ neither seem to take me or my safety serious as well as the issues at hand. I am completely frustrated, insulted, and deceived by this experience and must do my part to warn others. Buyer Beware, since this seems to be more of a nuisance rather than general regard for customers I will be filing complaints with the BBB as well as the State Attorney for Illinois if my concerns continue to be ignored or played down. More

Mj was awesome to work with. I love my new jetta. Highly Recommend this place! Recommend this place! More

customer service & sales were “willing” but no delivery, no finish nor find. waste of time, effort & energy - searching elsewhere no finish nor find. waste of time, effort & energy - searching elsewhere More

The worst customer service by the sales manager Natalia. She was unprofessional and extremely rude. Instead of trying to be helpful in discussing our concerns. she talked down to us. This dealership use to She was unprofessional and extremely rude. Instead of trying to be helpful in discussing our concerns. she talked down to us. This dealership use to be top notch in providing excellent customer service.-5 years ago. Please go somewhere else and save your time. More

While we love our Atlas, the entire experience was terrible. We were told the Car-Net system was free with the car only to find out it cost us $1,000. Called the dealership multiple times and given th terrible. We were told the Car-Net system was free with the car only to find out it cost us $1,000. Called the dealership multiple times and given the run around with zero follow up. Awful customer service and an overall SCAM. I would by another VW, but not from this dealership nor would I recommend to anyone. More

This week I went to Orland Park VW looking for a 2nd car (pre-owned), and set up an appointment to look at 2 Arteons and one Tiguan. I really liked the Arteons and know the Tiguan model well since we own a (pre-owned), and set up an appointment to look at 2 Arteons and one Tiguan. I really liked the Arteons and know the Tiguan model well since we own another. The sales person printed out a Carfax report for all three vehicles and unfortunately I saw a lot of major issues with the Arteons so this led me to buy the Tiguan, the most expensive of the 3 vehicles. A few days later at home I was about to toss the Carfax reports and noticed that the Arteon reports were duplicates for one of the cars. After talking to a sales manager he directed me to the correct Carfax report on their website for the other Arteon and it was a clean report so I said I might be interested in switching. He said “We want you to be happy so let’s see if we can work something out that is mutually beneficial.” I went in (4 days after my purchase), I re-drove the Arteons, and they said the only thing they could do is treat the 1st car as a completed sale, reappraise it as a trade-in and complete a new sale with all the associated fees and taxes. As this offer was in no way “mutually beneficial” I told them no and left. I will not be visiting this dealer again in the future and I strongly do not recommend them to anyone. PS: 2 1/2 years ago my wife and I went to buy my 1st Tiguan at Orland Park VW and after being moved around from sales person to sales person and being ignored at times went directly to Larry Roesch VW in Bensenville and left with a new Tiguan within 75 minutes. More

Service Department sucks especially the service manager Sergio V no customer service skills needs to be retrained immediately told me if I didn’t like the service I could go somewhere else Sergio V no customer service skills needs to be retrained immediately told me if I didn’t like the service I could go somewhere else More

Not one person thanked us for our purchase except the kid who put on our new plates, porter beat the xxxx out of our car who put on our new plates, porter beat the xxxx out of our car More

Great service and good customer service. Very fast as well. well. More