Volkswagen of Orchard Park

Worst Service I have Ever Experienced Love my Vehicle but....... Customer service was very poor. The service desk was rude, lied multiple times and made many mistakes. Every visit was a Love my Vehicle but....... Customer service was very poor. The service desk was rude, lied multiple times and made many mistakes. Every visit was a nightmare and I dreaded going. I finally went to Basil VW of Lockport and its a whole new world. Things are looking up. I would not recommend. Tom More

Lease I just leased my first vehicle from Volkswagen of Orchard Park. Jeff helped me achieve that while also being extremely friendly and genuinely caring a I just leased my first vehicle from Volkswagen of Orchard Park. Jeff helped me achieve that while also being extremely friendly and genuinely caring about my best interest. Jeff made the process so easy and worked with us to achieve our goal, I will definitely be going back to get my future vehicles from Volkswagen of OP. More

Great dealership- 4th car we purchased from them This is an awesome dealership. We just purchased our 4th car from them. We shopped around to other dealers, even VW dealers, and found ourselves com This is an awesome dealership. We just purchased our 4th car from them. We shopped around to other dealers, even VW dealers, and found ourselves coming back to VW of Orchard Park. The service is outstanding and the staff treat you like one of the family. I highly recommend this dealership. More

Fantastic! I went to a few other VW dealers, but VW of Orchard Park knocked them all out of the water. They had exactly what I wanted on the lot, but were also I went to a few other VW dealers, but VW of Orchard Park knocked them all out of the water. They had exactly what I wanted on the lot, but were also willing to work with other dealers to get what I wanted were it not already there. Chris was an excellent salesman and had a great and funny personality which made me feel like part of a family instead of a customer that will be forgotten. Linda was also very funny and warm and helped explain the financial stuff in a consice and easy manner that everyone would be able to figure out. I will definitly recommend all of my friends and family to come here and will, for sure, visit VW of Orchard Park for my next car too! More

amazing! I had the best experience with buying my jetta. The sales people were extremely helpful and patient. They were always in communication with me about w I had the best experience with buying my jetta. The sales people were extremely helpful and patient. They were always in communication with me about what needed to be done and what I needed to do. I never felt like they were just in it for the sale. I felt like they really cared and we're willing to do anything to help me! More

Fast and easy We had a great experience at VW of Orchard Park. We knew the type of car we wanted and Joe was able to get everything set up. From the test drive to t We had a great experience at VW of Orchard Park. We knew the type of car we wanted and Joe was able to get everything set up. From the test drive to the financing to the pick up, it was an easy process. I'm sure we will be back for our next VW purchase! More

Best salesman ever Rob was so wonderful from start to finish. I can honestly say I have never dealt with a salesman as awesome as him. He was patient, honest, kind and t Rob was so wonderful from start to finish. I can honestly say I have never dealt with a salesman as awesome as him. He was patient, honest, kind and trustworthy! I cannot thank him enough for all he did. Then we met Linda and Jeff and our experience was just as great. Thank you all for the great cat buying experience. You have me business for live! More

Thanks, Chris - Nice work Chris was great. I told him I wanted a 2015 Golf TDI 6-speed clean-dieisel - and that I wanted one ASAP. He hunted one down, got it here, and put me Chris was great. I told him I wanted a 2015 Golf TDI 6-speed clean-dieisel - and that I wanted one ASAP. He hunted one down, got it here, and put me in it within 2 weeks. It's the exact car I wanted. Couldn't be happier. More

My awesome Jetta Very quick and painless deal ~ start to finish. No salesman rushing back and forth, just straight forward pricing based on what I wanted to put down. Very quick and painless deal ~ start to finish. No salesman rushing back and forth, just straight forward pricing based on what I wanted to put down. No pressure, just Joe answering all my questions. Pretty much a no brainer ... Drove out with precisely the Jetta I had in mind and I love it! I don't like spending hours in a dealership so this ranks as the easiest deal ever for me! More

My new car Rob was great to work with. I found the car i wanted and drove it home the same day. Rob explained all the features on the car were explained in great Rob was great to work with. I found the car i wanted and drove it home the same day. Rob explained all the features on the car were explained in great detail and asked if I had questions. He was great and I would definetly recomend tgis dealership to others. More