Volkswagen of Orange Park

What an excellent experience I had . My salesman was Scott, and let me tell you, he made my vehicle purchase a breeze. He never pressured me and answered any questions that I had. I had My salesman was Scott, and let me tell you, he made my vehicle purchase a breeze. He never pressured me and answered any questions that I had. I had been out car shopping all day and couldn't find a good deal, and I made Hanania Volkswagen my last stop , I was aggravated from my experience at other dealers on that day, and was just about to give up on looking for a vehicle. Scott was so awesome and knowledgeable about the vehicles he showed me, and he is so amazing overall. His customer service is top notch and I will definitely refer the to Scott if looking for a vehicle.I will continue business here from now on because not only was Scott awesome , Chi the finance guy was excellent and so friendly as well as the staff I came encountered with. This was the best car buying experience I've ever had. You have a customer for life! Thank you again for the best car buying experience. H. Williams More

This was one of the best car buying experience I’ve had. Scott did everything he could to make it a good experience. Will definitely be buying more cars from them Scott did everything he could to make it a good experience. Will definitely be buying more cars from them More

The Best Customer Service We enjoyed everyone there. They was GREAT from the beginning to end. They was GREAT from the beginning to end. More

Great atmosphere. They worked extremely well with us and were excellent with not pushing the sale. They gave us our time to make our decisions, overall great experienc They worked extremely well with us and were excellent with not pushing the sale. They gave us our time to make our decisions, overall great experience and we left with the car we wanted. Would highly recommend! More

Treated with consideration and respect from all involved. Showed me what I was interested in and answered all questions without hesitation. No high-powered pushing into something more than what I wanted or Showed me what I was interested in and answered all questions without hesitation. No high-powered pushing into something more than what I wanted or needed. Would definitely refer someone to this dealership. More

They gave us a great deal and treated us like family no high pressure sales high pressure sales More

Would I recommend the dealership - yes - but I would tell you to avoid Chi Chan I am struggling with this review. Allan in service - 5 stars Brianna and KD - 5 stars Riley - 100,000 stars Chi Chan you to avoid Chi Chan I am struggling with this review. Allan in service - 5 stars Brianna and KD - 5 stars Riley - 100,000 stars Chi Chan - can't even get on the score board. Our time at VW was amazing. Everyone was so helpful and honest. They understood our needs and worked so very hard to meet them. We didn't feel pressured at all. Then Chi Chan entered the picture. He knew nothing of our situation and didn't take the time to learn it. It was down hill from there. He was rude, he was snippy and he drug his feet in getting the paperwork we needed so that VyStar closed and we could not get our check that day. He even argued with our VyStar representative over the phone. If it were not for the others that were working so hard on our behalf, we would have walked away completely and gone somewhere else. It is really sad how one person can turn the entire thing on it's head. We came in with a 2014 Beetle. It had a repair that was more expensive than the value of the car so we decided to trade. Our service guy, Allan, was amazing! Felt like I could trust him from the beginning! He referred us to Riley and Riley was awesome! He worked with us above and beyond. He listened, he wasn't pushy - he focused on what we NEEDED, Never once did we feel pressured or overwhelmed. If I could go back and deal with everyone listed except Chi Chan - I would. As a matter a fact, we are considering a second purchase and would gladly go back to Riley if we were guaranteed that we would have a better experience once it came to the finance dept. People have budgets - quit trying to push more car or more financing on someone who just can't. When they give you a limit - work within that limit and don't get mad and vengeful when we have better financing from somewhere else. More

The sales process itself was great. Scott did a great job and it was a fast experience. Everything after has been a nightmare. We were not given a copy of all of documents which include Scott did a great job and it was a fast experience. Everything after has been a nightmare. We were not given a copy of all of documents which included the Bill of Sale. It took over a week, many calls and emails for someone to email me a copy. We were missing a key fob, went in and they did not setup the remote start. Now we have to go back again for another 1 - 2 hour service visit. Just absolutely unprofessional all around (minus Sales Scott). To top it off my husbands name is spelled incorrectly and I have asked 3 different people to fix this and 2 weeks later and we are still dealing with this. More

Inquired about a new Jetta sport or SE, was treated with respect, and transparency. Sales consultant KD kept me up to date and informed every step of the way. If you are going to buy a new or used vehicle d respect, and transparency. Sales consultant KD kept me up to date and informed every step of the way. If you are going to buy a new or used vehicle do it here! More

I enjoyed my experience with Volkswagen of Orange Park. Team was great. Thank you for everything Riley. Team was great. Thank you for everything Riley. More