Volkswagen of Olympia - Service Center

If I could give a ZERO star rating I would! Absolutely disappointed with my recent service experience at VW of Olympia. If I could give zero stars, I would. I brought my vehicle in on D Absolutely disappointed with my recent service experience at VW of Olympia. If I could give zero stars, I would. I brought my vehicle in on December 27, 2024, for a timing belt replacement—quoted at $2,581.61 plus tax. I was also told a brake lamp switch fault would be covered under warranty. On December 31st, I was told my car was ready, paid the final bill of $2,867.53, and picked it up. Minutes after driving away, I pulled over to check under the hood—just being cautious after such a major service. What did I find? A torque bolt sitting loose on the cowling below the windshield. I drove straight back to the dealership to report it. Instead of taking the issue seriously, I was met with a string of dismissive, unprofessional responses: • “That bolt isn’t from your car.” • “Did you put it there?” • “Maybe a tech working on another car left it there.” No accountability. No apology. No inspection. Just deflection and excuses. This wasn’t just about a bolt—it was about trust, workmanship, and the complete lack of responsibility shown by your staff. I paid nearly $3,000 and walked away with serious doubts about the quality and care that went into the job. I won’t be returning—and I think others should know what kind of experience they might be in for when it comes to service and support at VW of Olympia. Respectfully, Troy Trocano -Former loyal customer More

Tried to over change me and it took longer than thay said Not pleased with the bill or the wait. Express sevice oil change only! Tried to sell me things I didn't ask for. Was told 45 minutes took 1 1/2 hours. Not pleased with the bill or the wait. Express sevice oil change only! Tried to sell me things I didn't ask for. Was told 45 minutes took 1 1/2 hours. bill came tried to over charge me! Reduced bill l payed it. I will take my business elsewhere!! More