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Volkswagen of Ocala - Service Center

Ocala, FL

4.7
665 Reviews

665 Reviews of Volkswagen of Ocala - Service Center

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January 13, 2024

?? ???????????????????????????? caleb was nice and helpful. good with customers. no problems. nice guy. ?? More

by lilygurl101
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Garcia
Jan 15, 2024 -

Volkswagen of Ocala responded

Thank you so much for the 5 star review! We are so glad you enjoyed working with Caleb.

January 12, 2024

Very kind , helped me financially with the battery . They helped entertain my little ones while getting my car serviced. Appreciate them very much More

by DHAMLET3302
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 12, 2024 -

Volkswagen of Ocala responded

You're welcome! Thank you for the 5-star review!

January 12, 2024

Long wait, expensive, feel like brakes shouldn't of needed done this soon esp back brakes (39k miles). More

by THOMAS_M03
Recommend Dealer
No
Jan 18, 2024 -

Volkswagen of Ocala responded

Please accept our sincerest apologies, we never want any of our guests to feel this way after visiting us. We would like to discuss your experience further so we can resolve the issues and make sure this does not happen again in the future. We have tried to reach out to you, please feel free to reach out to our service manager Danny Schlenker at 352-387-1330 or dschlenker@gettel.com, in case we have missed you. Thank you for reaching out.

January 12, 2024

Great customer service ! Friendly, service in a timely manner and prompt response to requests More

by MARYSOL.IRIZARRY
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Garcia
Jan 12, 2024 -

Volkswagen of Ocala responded

Thank you for the 5-star review!

January 12, 2024

Straight talk from the advisor. Great facility to wait at. Easy to schedule and work with. More

by ERIKGALWAY
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 12, 2024 -

Volkswagen of Ocala responded

Thank you for taking the time to leave us a 5-star review!

January 12, 2024

It was great they took care of my issues and had no problems And the vehicle was ready More

by JDTD2002
Recommend Dealer
Yes
Jan 12, 2024 -

Volkswagen of Ocala responded

Thank you for the 5-star review!

January 12, 2024

They were all great. They kept me informed and sent videos. The price was very high. They were able to set up an Uber to pick up the car. I would definitely go back there More

by CSMAHER4
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Garcia
Jan 12, 2024 -

Volkswagen of Ocala responded

We look forward to assisting you in the future and appreciate the 5-star review!

January 12, 2024

He was very professional, friendly easy to communicate with , helped me with the issue I was having with the vehicle More

by JANMARTINEZ7
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 12, 2024 -

Volkswagen of Ocala responded

Thank you for the 5-star review!

January 12, 2024

Always a great experience, but hate I waited 4 hours for an oil change even after having an appointment. More

by ANGIE_LOVE2LOVE
Recommend Dealer
Yes
Employees Worked With
Trent
Jan 15, 2024 -

Volkswagen of Ocala responded

Thank you for taking the time to leave us a review, we are so glad you enjoyed your experience overall. We do appologize for the time it took to complete your service. Anytime we have your vehicle in for service we always do a multipoint inspection to be sure it is safe and working properly. We will certainly make adjustments to our scheduling to help eliminate this issue but we want to make sure our techs have enough time to fully go over the vehicle.

January 09, 2024

When they shine they shine Helpful Knowledgeable Get the job done And always the free car wash let it shine More

by lindaandfab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Volkswagen of Ocala responded

We are so glad you enjoyed your experience wit us, thank you for the 5 star review!

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