Volkswagen of Ocala - Service Center

Easy to schedule an appointment. Good communication. Respectful to my time. Provided transportation home. Very nice waiting area. Good communication. Respectful to my time. Provided transportation home. Very nice waiting area. More

They are very respectful and on point with their service and inspection process. I would recommend buying and having service work completed by them. and inspection process. I would recommend buying and having service work completed by them. More

Tyler was awesome and kept me informed. Service was top notch and completed on time. Service was top notch and completed on time. More

Overall my experience with the service provided by VW dealership is positive and issues with my car are fixed on time. . dealership is positive and issues with my car are fixed on time. . More

Found the problem and fixed it Danny is always great you're new service manager is a keeper you're new service manager is a keeper More

Very helpful and professional Friendly and respectful In general he was very knowledgeable about what he does general he was very knowledgeable about what he does More

When I pulled into the service bay, I was greeted immediately. My car was there a long time. When it was supposed to be ready, I was told that another part was needed. I wanted the repair of whate immediately. My car was there a long time. When it was supposed to be ready, I was told that another part was needed. I wanted the repair of whatever required the extra part to be cancelled but was told it couldn't be since they'd started it. The new part took a very long time to come in. My phone calls to Tyler were not always returned which frustrated me. When I did talk to him he was pleasant. When I finally talked to the dept. manager, Danny, I felt that everything moved more smoothly. Danny returns calls! More

Great experience. Clean waiting area I like the free snacks and coffee that are available to the customers Clean waiting area I like the free snacks and coffee that are available to the customers More

It took almost 3 hours to get a regular oil change. Staff was not very organized. Didn't seem to know how to do their job. Staff was not very organized. Didn't seem to know how to do their job. More

Amazing service. Service advisor Caleb always kept me in the loop about my vehicle. The service manager Danny is also very understanding about the customers concerns. Service advisor Caleb always kept me in the loop about my vehicle. The service manager Danny is also very understanding about the customers concerns. Highly recommend coming here. I will be returning. Thank You! More