Volkswagen of Ocala - Service Center

Warranty work I would gladly return to this dealer for service they friendly and on the ball, I will check this dealer first my next new car. I would gladly return to this dealer for service they friendly and on the ball, I will check this dealer first my next new car. More

VIP service at VW of Ocala I called Danny to schedule my 40,000 mile service. Got in right away the next morning at time of my convenience. I was even offered a loaner which I d I called Danny to schedule my 40,000 mile service. Got in right away the next morning at time of my convenience. I was even offered a loaner which I did not need this time. The service was explained to me in detail, was completed in a timely manner, and I was on my way. Danny and others I came into contact with at the dealership were friendly, professional, and courteous. More

Always happy with the service! Since I bought the car, Danny was my adviser, teaching me all the details about the new car. Every time every service, I enjoyed the friendly attitud Since I bought the car, Danny was my adviser, teaching me all the details about the new car. Every time every service, I enjoyed the friendly attitude and his interest to make a perfect work and to see each customer satisfied.. A professional team that deserves to be congratulated! More

Great service at Volkswagon of Ocala Brought my car in for the 40,000 mile service. Kelly was very helpful and courteous. I didn't have a ride that morning and he was quick to offer a loa Brought my car in for the 40,000 mile service. Kelly was very helpful and courteous. I didn't have a ride that morning and he was quick to offer a loaner vehicle so I could get to work on time. I didn't even have to ask!! As always my car is spotless and both recall items were corrected while in for the service. I don't need to make an additional trip to the dealership. I've never had anything but outstanding service at Volkswagen of Ocala. More

60k checkup Got in and out in 2 hours. They shuttled me to a local restaurant where I could enjoy a breakfast while I waited for my car. The staff made sure I was Got in and out in 2 hours. They shuttled me to a local restaurant where I could enjoy a breakfast while I waited for my car. The staff made sure I was attended to during the wait. Very friendly staff. More

Great Service. It was a very amazing experience at volkswagen of ocala i loved that they got the problem solved and they were very nice with positve attitudes i reco It was a very amazing experience at volkswagen of ocala i loved that they got the problem solved and they were very nice with positve attitudes i recommend this dealership any day. More

Very HAPPY with Volkswagen of Ocala AGAIN! Another GREAT trip to Volkswagen of Ocala dealership...They got me in quick ...fix the two minor recall items, washed my car, cleaned the wheels and v Another GREAT trip to Volkswagen of Ocala dealership...They got me in quick ...fix the two minor recall items, washed my car, cleaned the wheels and vacuumed it out. Also connected my new phone to bluetooth & removed all the old phones off,....all for $0. Fast , friendly and no charge...hard to beat! We purchased our GTI up north before moving here and have been there twice for service and have been EXTREMELY happy both times! Thank you Kelly! The Clarks More

Lucky find when we needed a dealer on the road While traveling to Florida from Virginia on 3/19/14; we noticed a bubble on our left front tire sidewall. Fearing a blowout, we tried to find a deale While traveling to Florida from Virginia on 3/19/14; we noticed a bubble on our left front tire sidewall. Fearing a blowout, we tried to find a dealer around Jacksonville where we were staying for 1 night on our way to Hernando. No one in Jax could see us for days. Since we were heading towards Ocala, we made calls to dealers in that area and found VW of Ocala who could see us right away. Danny Schlenker was our Service Consultant and took exceptional care of us. Our car is a Jetta GLI so it has special tires that we weren't expecting to be in stock, which would have meant ordering one and making another trip to Ocala when it arrived. Danny pointed out that they had a set of such tires on display and - if we were ok - they could use one of them. Thanks to Danny (and his negotiating with the Parts Manager), the tire was replaced immediately and we were on our way. We are very grateful and highly recommend Danny and this dealer More

I went with transmission problems, still had warranty with 49.000 miles. they would not fix the problem. said they found no fault in the transmission, they suggested transmission oil change, which very e with 49.000 miles. they would not fix the problem. said they found no fault in the transmission, they suggested transmission oil change, which very expensive, I paid for that service, and the transmission did not fix, I came back again and they said no problem found . they donot to fix the car, the manager assure the warranty for transmission was until 36,000 when the car has warranty until 50,000, service deparment said mr. henriquez we want to do business, we want to find a failure to do business with you, that was the answer. when I had warranty. I had to get my car from there because they not called me to givme a solution or givme a date to pick up the car, today I drive the car and I can feel the transmission problem immediately. I dont know how to take this, if such discrimination or unprofessional service. but I do not want a volkswagen again in my life and do not recommend it, in especial I donot recommend this location. also, the fuse of the horn dont was in the car after I picked up the car the first time. (I use the horn every day with my kids int he time to go the school) More

I was pleased with the fact a person was there at 7:30 as scheduled. previously this was not the case. Everyone was friendly and informative. scheduled. previously this was not the case. Everyone was friendly and informative. More