Volkswagen of Ocala - Service Center

Customer Service 110% Danny Service Manager makes you feel like family! The staff respond to every question or concern. My car waited in the shop during Hurricane Irmabut Danny Service Manager makes you feel like family! The staff respond to every question or concern. My car waited in the shop during Hurricane Irmabut was ready quickly ! More

Very poor service Went in for my first free oil change and rotation. The rotation was never done ( Marked my tires) Service guy argued that they dis until I showed him Went in for my first free oil change and rotation. The rotation was never done ( Marked my tires) Service guy argued that they dis until I showed him the mark on the tire. He called the manager he said they would reprimand the tech. (Yeah right) I don't even know if the oil was changed. I had it redone at a local station. More

It was professional and quick Danny was very professional and helpful. He seemed to care and communicated vey well. The car looked great when done. Would recommend this dealership Danny was very professional and helpful. He seemed to care and communicated vey well. The car looked great when done. Would recommend this dealership from the experience alone. More

Great customer service, great service Everyone in the dealership was super friendly and helpful. Danny was very helpful and was able to resolve my problem Easy and Efficiently. Great custo Everyone in the dealership was super friendly and helpful. Danny was very helpful and was able to resolve my problem Easy and Efficiently. Great customer service , I will definetly be coming back to service my vehicle and or get a new vehicle with Volkswagen of Ocala. It was one of the best experiences I have had with a Volkswagen dealership More

Professionalism If it wasn't for the service rep I/we would have never gone back to the dealership. He has the ability to run his own dealership. I unfortunately had If it wasn't for the service rep I/we would have never gone back to the dealership. He has the ability to run his own dealership. I unfortunately had to wait along time, during that time he was conscious of people waiting and was always busy the whole time. If any regional manager or above reads this you should promote him. More

30,000 miles w/ check engine light In for regular oil change. Check engine light had been on. Did the regular tighten cap next fill, still on. Found something with electronic fuel proc In for regular oil change. Check engine light had been on. Did the regular tighten cap next fill, still on. Found something with electronic fuel process. Part was not common and returned next day. Taken care of. Great service advisors! I feel like part of the family!! More

Great service! This facility is new and fantastic. The service staff is phenomenal, especially Danny Schlenker. He is courteous, efficient and knowledgeable. He is a This facility is new and fantastic. The service staff is phenomenal, especially Danny Schlenker. He is courteous, efficient and knowledgeable. He is an asset to this dealership. I wholeheartedly recommend this service center. More

Service Danny does an excellent job whenever I need help with service for my GTI or my wife's Jetta. He is a pleasure to work with. Danny does an excellent job whenever I need help with service for my GTI or my wife's Jetta. He is a pleasure to work with. More

overall great experience The staff was extremely helpful. Service is fast and high quality. I will continue to shop here for not only myself but my wife and children. The staff was extremely helpful. Service is fast and high quality. I will continue to shop here for not only myself but my wife and children. More

Fantastic Customer Service. The staff at Volkswagen of Ocala is Awesome. They will go above and beyond to take care of there customers. Would definitely recommend Sales, Service The staff at Volkswagen of Ocala is Awesome. They will go above and beyond to take care of there customers. Would definitely recommend Sales, Service and Parts. More