Volkswagen of Ocala - Service Center

Arrived for a recall. Departed in an upgrade. Thanks, Brett, for organizing the surprise. Thanks, Luciano, for carrying out the details. And TJ, thank you, for turning their vision, into a reality! Brett, for organizing the surprise. Thanks, Luciano, for carrying out the details. And TJ, thank you, for turning their vision, into a reality! More

Victor Haddad is a very good salesman!Friendly, helpful, Victor Haddad is a very good salesman! Friendly, helpful, and persistent! A pleasure to do business with. I came in for service and Jeremy was very Victor Haddad is a very good salesman! Friendly, helpful, and persistent! A pleasure to do business with. I came in for service and Jeremy was very helpful. More

service does not live up to dealer promices gettle group quarenteed on the website that during the covid 19 crisis that autos needing service would be picked up and delivered for customers.....m gettle group quarenteed on the website that during the covid 19 crisis that autos needing service would be picked up and delivered for customers.....myself being 67 with diabeties, lung and heart problems i thought what a nice service....called service after i was alerted that i had a recall on my car and dan(don't hold me to the name) answered and i told him i was alerted to a recall and he responded yes we are ready to do that service asap....so i said i would like it picked up and delivered and he oh no, we are not going to let people take advantage of this, we won't pick up and deliver...so i notified gettle group that vw of ocala is not living up to the advertised proceedure.....i let them know that when i informed dan of service that i was 67 years old and subject to the virus and he replied he was 35 and didn't like getting into the customer's car....they promised me they would find someone to pick up my car....vw of ocala called me an d said the recall was a mistake and to forget it....WHAT A SERVICE DEPARTMENT.....most of the associates from my salesman to manager of the dealership was aware of this situation..... More

Service Department Always helpful and honest. They are friendly and strive to make you comfortable while waiting on your vehicle. I also purchased my vehicle from them i Always helpful and honest. They are friendly and strive to make you comfortable while waiting on your vehicle. I also purchased my vehicle from them in 2017 and received great service. More

The service department at this VW is AWESOME!! Danny & Aaron are excellent service advisors. They are upbeat, smile, tell me exactly what is going on with my car, & they get me out quick. Danny & Aaron are excellent service advisors. They are upbeat, smile, tell me exactly what is going on with my car, & they get me out quick. More

Service Nightmare We waited 8 hours for bushing repair and alignment. No follow up no update. Wanted to talk to the manager and he stayed behind glass walls with an emp We waited 8 hours for bushing repair and alignment. No follow up no update. Wanted to talk to the manager and he stayed behind glass walls with an employee. Unreasonable ! More