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Volkswagen of Ocala - Service Center

Ocala, FL

4.7
685 Reviews

685 Reviews of Volkswagen of Ocala - Service Center

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March 13, 2022

If it didn't take as long as it did would have been a 5 More

by lizjay0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malaun Humbert
Mar 15, 2022 -

Volkswagen of Ocala responded

Sorry for the inconvenience. Hopefully, next time we can do better.

March 12, 2022

I always love when I come to Volkswagen for my car services. I feel appreciated and as if my car is in good hands. They aren't pushy either which is a big thing with car dealerships and service depart More

by MIAAMARIEE101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star!

March 12, 2022

I’ve had VW since 2012. From Jodi on the phone to Danny and Heather in the service department my experience was excellent More

by debandduffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Klopp
Mar 12, 2022 -

Volkswagen of Ocala responded

We are very lucky to have such an amazing team! Thank you for the 5 Star review

March 11, 2022

Dealer has some very good people, sales and service. Every time I visited I was greeted and treated with with utmost respect. Service was always through and correct. Very cordial and professional esp More

by Orville L Hagood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Volkswagen of Ocala responded

Thank you for leaving such an amazing review. We truly appreciate it.

March 11, 2022

I’ve used Danny for years and he great service guy. I recommend him to anyone. More

by JEFF_KIFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review.

March 11, 2022

Very happy with Frank and the service department’s commitment to making sure my new touring is safe More

by ZINDIRODROGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Klopp, Frank Bradley
Mar 11, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review.

March 10, 2022

The service was good my only complaint is the wait. I was there over 3 hours More

by RUSCHEILHILBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Klopp
Mar 11, 2022 -

Volkswagen of Ocala responded

We are sorry about the wait time. Hopefully next time will be quicker and we can earn 5 stars.

March 09, 2022

Heather was great on keeping me informed with everything they were doing on my car. More

by PAULAMEISTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Klopp
Mar 11, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review.

March 09, 2022

I appreciate their efficiency and friendliness. Everything is explained in an understandable way that helps to make logical decisions. More

by MWAYCIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Volkswagen of Ocala responded

Thank you for letting everyone know about your experience here at VW of Ocala.

March 09, 2022

I made a cleric’s error on rating the agent “bad use”. Of course device I wanted to give MALAUN Hubert five stars More

by mlevane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malaun Humbert
Mar 11, 2022 -

Volkswagen of Ocala responded

We truly appreciate you taking the time to fix that and give Malaun 5 stars.

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