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Volkswagen of Ocala - Service Center

Ocala, FL

4.7
685 Reviews

685 Reviews of Volkswagen of Ocala - Service Center

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April 29, 2022

Easy service. Very knowledgeable information when you ask questions. Very quick to get you an appointment. More

by ELIZABETHBUNNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael "Irish" Bedaw
May 03, 2022 -

Volkswagen of Ocala responded

We always try to make it convenient for people when it comes to appointments. We understand that time is very valuable. Thank you for the 5 star review.

April 28, 2022

Caleb was super personable, friendly, and accommodating. I especially appreciated the level of communication and how easy it was to get in touch directly with someone familiar with my case when I had a ques More

by carolinekoconnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael "Irish" Bedaw
Apr 28, 2022 -

Volkswagen of Ocala responded

We try to make it as easy as possible when it comes to communication. Thank you for servicing your car vehicle here.

April 27, 2022

Service and Care was excellent and very happy with everything. I would recommend you to my friends. More

by judith.saarinen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Volkswagen of Ocala responded

Thank you for the future recommendations and the 5 star review!

April 27, 2022

Very friendly and personal staff! Took my truck in and was finished way before I expected it More

by Dandawn86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Volkswagen of Ocala responded

Fast and friendly service is what we strive for! Thank you for the 5 star review!

April 27, 2022

Danny is very knowledgable, helpful, and courteous. He does his best to give us the best service for our Atlas. We will continue to do business with VW of Ocala. This dealership is clean and accommoda More

by SANDYBEACHFL
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Volkswagen of Ocala responded

Danny truly cares about his customers and it shows. Thank you trusting us with your vehicle needs and for the 5 star review!

April 26, 2022

Danny and the folks that he works with was and always has been amazingly proficient in their service abilities More

by n8339xray
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review!

Apr 26, 2022 -

n8339xray responded

Wouldn’t say it if it were not true

April 26, 2022

This was a warranty repair thank goodness, the part arrived faster than I expected and I was able to get right in for service, and the Uber ride home was very convenient. More

by Norb123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Volkswagen of Ocala responded

We always want to make it as convenient as possible for out customers. Thank you for leaving us a 5 star review!

April 24, 2022

Why make an appointment when you have to wait several hours for a simple oil change and tire rotation More

by SJFIESELER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heather Klopp
May 02, 2022 -

Volkswagen of Ocala responded

Thank you for letting us know. We will definitely do better next time.

April 24, 2022

Timely and courteous. Communicated well through out the process. Waited at the dealership and the facilities were very clean. More

by Busy Dad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Klopp
Apr 26, 2022 -

Volkswagen of Ocala responded

Time is very valuable! We always want to make sure your visit here is fast, friendly, and fun!

April 24, 2022

Heather does a great job. She works will with customers. Just upset over I waited 2 days on a demenishing value on my car to be told they don’t do them. But service otherwise More

by maluscomb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malaun Humbert, Heather Klopp
Apr 26, 2022 -

Volkswagen of Ocala responded

Heather is amazing! We are very lucky to have her.

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