Volkswagen of Ocala - Service Center

From working at another dealership I appreciate the features allowed in the service process. My guy Maluan took care of me an my car in a timely manor an fixed a major concern. features allowed in the service process. My guy Maluan took care of me an my car in a timely manor an fixed a major concern. More

Elite is the word I would use to describe my experience with VW Ocala. They're eager to go above and beyond and they do so with a smile! Heather and Danny particularly in the service department bring custo with VW Ocala. They're eager to go above and beyond and they do so with a smile! Heather and Danny particularly in the service department bring customer service to another level of excellence! I'm glad I bought a Volkswagen! It's almost exciting going to have my vehicle serviced, especially when you consider the complimentary car wash! They even shine the tires! As I said, Elite! ~Jennifer Knox More

Service rep was knowledgeable and answered all my concerns She accommodated me in a schedule due to my needs concerns She accommodated me in a schedule due to my needs More

Great service! In and out very quickly! Especially in a Saturday at the last moment! In and out very quickly! Especially in a Saturday at the last moment! More

Pleasant staff, good coffee, kept me informed, no time for car wash though...do I need appointment? for car wash though...do I need appointment? More

I had an appointment and the car was taken in the garage at the time of the appointment. I spoke with the service department and I waited about two hours to pick it up and it was nice and clean at the time of the appointment. I spoke with the service department and I waited about two hours to pick it up and it was nice and clean More

Everyone is so pleasant. ..All services are the best in Ocala...nice working with them to take care of my Car...Thanks, Danny... ..All services are the best in Ocala...nice working with them to take care of my Car...Thanks, Danny... More

Danny is the best and continues to take care of us every time we come in. Danny’s excellent service and communication keeps us buying from you. time we come in. Danny’s excellent service and communication keeps us buying from you. More

The 2019 Volkswagen Jetta SE one. Four turbo that I had diagnose had a popping sound on the front and the service advisor stated that it was the caliper bolts. I asked the service adv Four turbo that I had diagnose had a popping sound on the front and the service advisor stated that it was the caliper bolts. I asked the service advisor what was the price, the service advisor informed me that it was going to be $160.00 to re thread and add new bolts. I told the service advisor that it seems skittle fishy to me, I told him that I would take it home and have someone to inspect it. When I had a chance, I took the wheel off on the driver side front, it was the slider pins that needed to be replaced not the caliper bolts. I spent $7.59 and it’s fixed. I called the next day and spoke with the service manager and asked him why would the service advisor tell me that it was the caliper bolts? He said that he was going to look into it. When he calls me back, he said he is unsure why but since everything was free, don’t worry about it. I asked him then why did he state false information? Why did he say that the caliper had to be re-threaded? Why did he state something that was wrong with the car when it wasn’t even the correct component error? Service manager could not provide me a clear direct answer. I will not be dealing with Danny the service advisor again. I may not come back to that dealership again. They’ve been excellent for 2 years had a few mistakes, but we are human. But this is no mistake attempting to charge a customer that has been with VW for 2 years for service for incorrect vehicle component to make more money. I left a review on my Facebook, advising be aware of this dealership service department and it received over 300 shares. More

I find the service department to be efficient and honest. They tell you what you need now, and in the future but don't pressure you to do anything. They tell you what you need now, and in the future but don't pressure you to do anything. More